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Regional It Manager Jobs in Rome, GA (NOW HIRING)

Surya Carpet

IT Support Specialist

White, GA · On-site

This role reports to the IT Manager. What You'll Do: * Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end ...

Scalian

IT Architect

Rome, GA · Hybrid

Embedded and critical systems, IoT, information systems and digital solutions for businesses ... Management of projects, quality and industrial performance We are present in 8 countries (France ...

Scalian SAS

IT Architect

Rome, GA · Hybrid

Embedded and critical systems, IoT, information systems and digital solutions for businesses ... Management of projects, quality and industrial performance We are present in 8 countries (France ...

Xcel Energy

Senior IT Architect

Buchanan, GA · On-site

Position Summary The Senior IT Architect is a key role within the IT organization. They own and ... Track and manage exceptions to standards. Continuously improve operational processes. Assess ...

Qcells

Sr. IT MES Engineer

Cartersville, GA · On-site

Lead and manage MES and PI projects, ensuring timely delivery and adherence to project goals and ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field ...

Qcells

Sr. IT MES Engineer

White, GA · On-site

Lead and manage MES and PI projects, ensuring timely delivery and adherence to project goals and ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field ...

Surya Carpet

Junior .NET Developer

White, GA · On-site

$59K - $76K/yr

This position will report to the IT Manager. Duties : * Debug and fix software defects * Extract, transform, load (ETL) and data maintenance * Ensure proper functioning of applications in a ...

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Regional It Manager information

What does a Regional IT Manager do?

A Regional IT Manager oversees the information technology operations within a specific geographic region of an organization. This role involves managing IT staff, coordinating technology initiatives, ensuring system security, and supporting business objectives through effective technology solutions. Regional IT Managers also develop and implement IT policies, troubleshoot technical issues, and ensure compliance with organizational standards. They often serve as the link between local teams and corporate IT leadership, ensuring alignment with overall company goals.

What are the key skills and qualifications needed to thrive as a Regional IT Manager?

To thrive as a Regional IT Manager, you need expertise in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with network systems, enterprise software, cybersecurity protocols, and certifications like ITIL or PMP is highly beneficial. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These combined skills enable effective oversight of regional operations, ensuring technology aligns with business goals and supports organizational success.

What are some of the common challenges faced by a Regional IT Manager in coordinating support across multiple locations?

A Regional IT Manager often faces the challenge of standardizing technology and processes across various offices or sites, each with unique needs and infrastructure. Balancing local autonomy with corporate IT policies requires strong communication and organizational skills. Additionally, managing remote or distributed teams can make it more complex to provide timely support and ensure consistent security practices. Building relationships with local stakeholders and prioritizing issues effectively are key to successfully overcoming these challenges.

What is the difference between Regional It Manager vs Network Administrator?

AspectRegional It ManagerNetwork Administrator
CredentialsBachelor's in IT or related field, often with management certificationsBachelor's in Computer Science, Information Technology, or related field
Work EnvironmentOversees multiple locations, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageCommon in large corporations, retail chains, healthcareFound in various organizations, focusing on network setup and security

The Regional It Manager typically oversees IT operations across multiple sites, focusing on strategic management and team leadership. In contrast, the Network Administrator concentrates on maintaining and troubleshooting network systems within a specific location. Both roles require technical expertise, but the Regional It Manager has broader responsibilities and managerial duties.

What job categories do people searching Regional It Manager jobs in Rome, GA look for?

The top searched job categories for Regional It Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for Regional It Manager jobs?

Cities near Rome, GA with the most Regional It Manager job openings:

Regional It Manager jobs near you
Infographic showing various Regional It Manager job openings in Rome, GA as of August 2026, with employment types broken down into 2% Internship, 68% Full Time, 26% Part Time, and 4% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution.

IT Support Specialist

White, GA • On-site

Surya Carpet
See more jobs at Surya Carpetexternal

Full-time

Posted 13 days ago

Job description

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.


Overview:

Join a growing IT team that keeps employees productive through reliable, friendly, and timely technical support. In this helpdesk-focused role, you’ll be the first point of contact for IT requests—troubleshooting issues, guiding users, and coordinating resolutions to keep day-to-day work running smoothly.

You’ll resolve requests through a ticketing workflow, communicate clearly on status and next steps, and know when to escalate—while building trust through a great customer experience.

We’re looking for someone who is hands-on, curious, and comfortable in a fast-moving environment. You have strong Windows and Microsoft 365 fundamentals, enjoy solving problems, and can manage multiple tickets while keeping users informed. This role reports to the IT Manager.

What You’ll Do:

  • Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat
  • Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers, and common business applications
  • Provide remote and on-site support; escalate incidents appropriately and coordinate with vendors/other IT resources as needed
  • Onboard and offboard employees (accounts, devices, access, and equipment) in partnership with HR and Security
  • Set up, image, and maintain laptops/desktops and peripherals using standard builds and documentation
  • Support collaboration and meeting-room readiness (Teams/Zoom rooms, AV basics, connectivity, and printing)
  • Maintain accurate ticket notes,
    • time entries, and resolution documentation; identify trends and propose improvements
    • Create and maintain knowledge articles, quick-reference guides, and repeatable processes to improve first-contact resolution

Basic Qualifications:

    • Bachelor’s degree in a related field or 1–3 years of equivalent hands-on IT/helpdesk support experience
    • Experience troubleshooting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) with a strong customer-service mindset
    • Familiarity working in a ticketing system (prioritization, documentation, SLAs/response expectations)
    • Foundational networking knowledge (Wi‑Fi, DNS/DHCP, VPN concepts) to diagnose connectivity issues
    • Strong communication skills—able to explain steps clearly and set expectations with non-technical users
    • Ability to prioritize and manage multiple tickets in a fast-paced environment while maintaining high-quality servic

Preferred Qualifications:

      • Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and basic reporting/metrics
      • Exposure to endpoint management/MDM (e.g., Intune or similar) and device security best practices
      • Knowledge of identity/access basics (Active Directory/Entra ID, group membership, role-based access)
      • Scripting/automation experience (PowerShell preferred) to streamline repeatable support tasks

Core Competencies:

      • Service mindset: responsive, respectful, and focused on resolving issues end-to-end
      • Prioritization: triage requests, manage time effectively, and communicate trade-offs
      • Problem solving: diagnose root causes, test solutions, and document outcomes
      • Communication: explain technical concepts clearly to both technical and non-technical audiences
      • Collaboration: work effectively with peers and stakeholders across departments
      • Continuous learning: stay current on tools, security best practices, and operational improvements





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