A regional director of hotel operations usually works for a large hotel chain and is an expert in hospitality and customer service. In this role, you oversee the general management of one or more hotels in a given area or region, and your responsibilities include hiring and training staff and maintaining a budget for each facility. Most importantly, however, you are responsible for ensuring customer satisfaction and for creating and maintaining a clean, safe, enjoyable, and efficient environment for guests and employees alike. As such, your duties include a variety of activities, including regular interaction with guests, coaching your team members, tracking expenses and profitability, and much more.