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Reentry Coach, Reentry Success Center - Richmond

The Reentry Coach performs a wide range of critical roles to ensure the successful operation of a reentry focused multi-service center. The Coach is responsible for coordinating the Reentry Success Center’s delivery of critical reentry services to formerly incarcerated residents of Contra Costa County. In collaboration with Center staff and partners, the Reentry Coach fosters client engagement, service planning, performance management, and client retention support. By engaging clients, partners, and other stakeholders in the community, the Reentry Coach is able to develop successful partnerships and processes that effectively promote success for the Center’s clients and partners alike. Frequently the Coach serves as a “first contact” for clients as they begin to engage with services from the Center and may serve as a “problem solver” to help improve service delivery for clients or partners. The Reentry Coach plays an important role in helping the Site Manager set and maintain the Center’s welcoming culture of acceptance, inclusion, restoration and collective excellence. This Reentry Coach reports to the Lead Reentry Coach or Site Manager. Working evenings and on weekends may be required for this role. Contra Costa County residents and formerly incarcerated individuals are strongly encouraged to apply.

RESPONSIBILITIES

• Coaching and group facilitation: Serve as a welcoming, positive, and empathetic point of contact with clients as they engage with the Center; provide informational orientations about the Center and its work for clients, partners, and others; conduct one-on-one meetings with clients; provide honest, productive feedback and supportive guidance to help clients identify priorities; schedule clients for program activities; design, coordinate, and lead orientations sessions, workshops, trainings and/or support groups.
• Partnership support: Serve as the primary point of contact for RSC partners in their direct-service work with clients, supporting smooth and coordinated development and implementation of client service plans; help address day-to-day logistical or collaborative experiences with partner orgs; help partners make appropriate referrals to both on-site & off-site services; as needed coordinate and participate in collaborative case conference meetings.
• Data gathering and use: Gather and enter appropriate client data at each “touch point” along a client’s journey, and support partners in the collection and reporting of information related to shared service delivery objectives.
• Outreach: Serve as an external ambassador capable of representing the Center in public forums and community events; provide community members and stakeholders with information about the Center and directly connect with clients and prosective clients inside the County jails, community based settings, neighborhood councils, faith-based partners, and others.

COMPETENCIES

• Extensive experience and expertise working with the reentry population or other people facing complex challenges; includes initiative and a strong set of interpersonal skills in problem solving, negotiation and conflict resolution, and a high tolerance for ambiguity and composure in difficult situations.
• Solid Administrative skills including attention to detail, accuracy and procedure; data gathering and entry; and the proficient use of web-based databases and Microsoft Office software.
• Components of this program are provided within the County’s jails, therefore a candidate's ability to obtain clearance to correctional facilities is required. 
• Regular travel throughout Contra Costa County is required and therefore proof of a valid driver's license, current auto insurance, and an acceptable Motor Vehicle Report is required.

ORGANIZATIONAL COMPETENCIES:

In addition to the responsibilities described above, all employees are expected to achieve and display mastery of the following organizational competencies:
Core Competencies
• Trauma Informed Care,
• Motivational Interviewing,
• Cultural Responsiveness, and
• Coaching

Universal Competencies
• Accountability
• Communication
• Service Quality
• Tech Capable
• Proactively Furthering Equity,

COMPENSATION AND BENEFITS

• $25-$28/hr DOE
• Medical, Dental and Vision health plans. Kaiser and Sutter Health options.
• 3 weeks paid vacation and sick leave, 10 paid holidays.
• 4 days paid restorative holiday between Christmas and New Years.
• Employer sponsored and matched retirement plan.
• Pre-tax transportation and flexible spending accounts.

About Rubicon

An $18M non-profit Rubicon, transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.

Rubicon has been recognized as a Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.

Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.

Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. 

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.