Recreation Program Manager Jobs in Massachusetts

Lead the charge in shaping dynamic sports programs and recreation experiences that bring people together.
Reporting to the Senior Director of Health and Wellness Programming, The JCC Greater Boston Sports & Rec Manager develops and manages high-quality sports programs and activities at JCCGB. This role requires a motivated, passionate, creative professional, able to work autonomously, and is committed to delivering exceptional, member-focused programming that reflects current trends. The position drives program revenue growth, safety, member satisfaction, and retention through strong sports programming and facility operations.
JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.
Primary responsibilities include, but are not limited to:
Provides strategic and supervisory leadership of our Sports and Recreation programs including, but not limited to, Pickleball, tennis, basketball and table tennis.

• Owns and manages the strategic direction of these programs - identifying the best offerings, adjusting the portfolio of programs as warranted, determining and setting appropriate pricing, and understanding new developments in these areas.

• Manages to the respective budgets of these programs. Proactively works with the managers or instructors of these programs to drive revenue growth and positive net asset impact.

• Searches for new offerings, and identifies new options through research, analytics and forecasting, that will drive incremental growth of Sports and Rec revenue. Implements and manages these new offerings.

• Consults and collaborates with the program leads outside of Health & Wellness for the FEJL youth sports programs, and the JCCGB Maccabi team.

• Ideates, implements and manages promotional and retention strategies for all sports programs. Ensures member satisfaction and policy adherence, and capably manages Sports-related member complaints and issues.

• Promotes and markets Sports programs, both directly and through collaboration with Marketing.

• Collaborates and contributes to ad hoc projects and events, including but not limited to, open houses, member appreciation events, and family fun days.

Perform administrative functions and coordination necessary to support H&W Sports & Rec programming, and Sports Facilities operations in support of other programming, including but not limited to:

• Accountable for all operational logistics including but not limited to managing program/service scheduling, court rentals, registrations, staff scheduling, and marketing promotional activity, working collaboratively with the program managers (if applicable) and instructors.

• Manages Gymnasium oversight and scheduling, including coordination with other departments to support their Sports facilities' needs (such as Camps, ELC, After-School Program). This role is the point of contact for all gym requests.

• Communicates schedule information, including changes, internally with Health & Wellness, and with other JCC stakeholders including Membership, Member Relations and the On-Duty Managers.

• Executes a level of functional management of the H&W Operations Coordinator on sports-related activities, including but not limited to lesson scheduling, gym and tennis schedules, program creation and Sports program registrations.

• Works with program staff and Facilities to manage all internal/external programs, schedules and rentals to ensure that the scheduling is accurate and coordinated in all Health and Wellness spaces.

• Updates website schedules and ReSched (our room-booking tool) bookings.

• Analyze internal (membership) and external (community) markets to identify trends and opportunities.

• Plan, schedule, staff, budget, and promote all assigned sports-related programs.

• Maintain efficient gym and facility schedules and ensure equipment is available, functional, and safe. Orders new equipment as needed.

• Report safety hazards, unclean conditions, or malfunctioning equipment promptly.

Standard Staff Expectations:

• Actively create a welcoming dynamic where each individual is valued, seen and welcomed.

• Actively participate as an essential member of the Health & Wellness team.

• Support JCC Greater Boston's mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through personal role modeling.

• Participate in all staff meetings and trainings as assigned and contribute to overall organizational success.

• Attend JCCGB All Staff meetings.

• Other duties as assigned.

Supervisory Responsibilities: Sports and Rec staff as assigned, including Pickleball, Tennis, Table Tennis and Basketball pros.

• Identify staffing needs, and as warranted, oversee the hiring and onboarding of new Sports and Rec staff.

• Supervise all Sports Pros, including Pickleball, Tennis, Table Tennis and Basketball pros. This includes scheduling, managing and executing Sports Instructor payroll and collaborating on program strategy, pricing and promotion.

• Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and onboarding employees; payroll; class scheduling; performance management; sharing member feedback; problem resolution; and collaborate with H&W leadership and the Human Resources Department for any disciplinary action matters.

• Uphold the policies of the organization and align work with the overall mission, vision, and strategic objectives of the JCC; report to the Senior Director of Fitness & Wellness Programs any related issues.

• Create/facilitate an environment where employees can achieve individual goals.

• Conduct supervisory meetings to provide on-going guidance, direction and supervision. Foster effective relationships with Sports Pros while providing on-going guidance, engagement, and supervision via regular staff communication and one on one meetings as needed.

• Coordinate procurement for program needs.

• Oversee equipment and supply purchasing.

• Attend program staff meetings and management meetings.

This is a great chance to join JCC Greater Boston's respected and valued, people-orientated workplace of diverse community services providers, which is rapidly growing!
This part-time (30 hours per week), salaried position offers a comprehensive benefits package, a supportive work environment with a hybrid work option for some administrative duties, and a competitive starting salary range of $42,000 - 45,000K annually. The salary offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.
About JCC Greater Boston
Since opening its doors in 1983, JCC Greater Boston has been committed to its mission of creating a vibrant, inclusive, and diverse community by nurturing meaningful and lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends.
JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!
The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all.
To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at https://www.bostonjcc.org/careers/
JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented group.
Requirements
Education and Experience: Bachelor's Degree in Sports Management, Physical Education, or Recreation Management or related field, preferred. 2+ years management experience in coordinating sports and/or leagues, preferred. CPR certification required, or willing to become certified once hired.
An equivalent combination of education and experience may be substituted at the JCC's discretion to meet minimum criteria.
Skills and Abilities:

• Strong leadership and organizational skills

• Excellent communication and interpersonal skills

• Comfort with Microsoft Office. Ability to successfully learn and use JCC-specific programs like SalesForce and UPACE and others as needed.

• Knowledge of industry standards and best practices in Sports & Recreation

• Experience with budget management and program evaluation

• Ability to work collaboratively with colleagues and build positive relationships with members and program participants.

• Passion for health, fitness, and wellness

Physical Requirements: This position offers occasional opportunities to work remotely for some administrative tasks and requires on-site/in-person presence for most responsibilities. Able to work well in a busy, dynamic, and sometimes noisy environment involving multiple tasks and priorities. When working remotely, will utilize their work laptop, and must have a phone, reliable internet connection and software needed to perform their job. This position requires flexibility in schedule and being available to respond and engage with direct reports via email or phone as needed, including weekends. Able to lift and carry objects weighing up to 40 pounds (boxes of supplies, fitness equipment, etc.). Availability to manage occasional events during weekend and evening hours is also required.
ADA Statement: Individuals must possess these criteria for knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities.
Benefits
In addition to a rewarding career within our mission-driven, values-driven, and family-centric environment, JCC Greater Boston proudly offers full-time employees a comprehensive and competitive benefits package that includes:

• Competitive cost-sharing Health and Dental Insurance
• JCC Sponsored/Paid Health Reimbursement Account
• JCC Sponsored/Paid Group Life Insurance/LTD Coverage
• Generous paid time off supporting a quality work-life balance
• Tax-deferred 403(b) retirement savings plan
• Voluntary Supplemental Vision Insurance
• Additional Voluntary Supplemental Life/ADD coverage for you and your family
• AbilityAssist Employee Assistance Program (EAP)
• Norton Cyber Security Program
• LegalEase Insurance program

JCCGB Perks! This position is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton - offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes:

• Use of the Fitness Center at Leventhal-Sidman
• Access to group fit classes, Arts & Culture adult programming at member rates
• Discounts on a variety JCCGB's fitness/wellness programs and services
• Free wellness events!
• Discounted child care at JCCGB Early Learning Centers and after-school program
• Discounted JCCGB camp tuition

Benefits are subject to review and change by the Organization, and plan documents are the primary determinant.
A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on:

• Supportive colleagues
• Team camaraderie
• How their managers treat them
• Individual autonomy
• Knowing what their work contributes to and how it impacts others
• Pride in working for the JCC
• Program and service quality
• Holding ourselves accountable

Our staff and leadership bring experience, excellence, and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.