Service Manager - Recon Store
Location: El Paso, TX, 79912
Job Overview
We are seeking an experienced and motivated Service Manager to lead our recon store in El Paso, TX. The ideal candidate will have a strong background in managing service operations within the automotive collision repair industry, ensuring high-quality service delivery, customer satisfaction, and efficient workflow management.
Key Responsibilities
- Oversee daily operations of the recon collision service department to ensure smooth and efficient workflow.
- Manage and coordinate service staff, including technicians and support personnel.
- Ensure all collision repairs meet company quality standards and customer expectations.
- Develop and maintain strong relationships with customers, vendors, and insurance representatives.
- Monitor and manage service schedules, work orders, and repair timelines to maximize productivity.
- Implement and enforce safety protocols and compliance with industry regulations.
- Handle customer inquiries, complaints, and resolve issues promptly and professionally.
- Prepare reports on service department performance, including productivity, quality, and customer satisfaction metrics.
- Train and mentor service team members to enhance skills and performance.
Qualifications
- Proven experience as a Service Manager in a recon collision or automotive repair environment.
- Strong knowledge of collision repair processes, tools, and industry standards.
- Excellent leadership, communication, and organizational skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Customer-focused mindset with a commitment to quality service.
- Familiarity with relevant software and management systems is a plus.
- Valid driver’s license and reliable transportation.
How to Apply
If you are a dedicated professional looking to join a dynamic team in El Paso, TX, please submit your resume and cover letter for consideration.