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Reception Jobs in Reading, MA (NOW HIRING)

Innovetive PetCare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front ...

Robert Half

Receptionist

Haverhill, MA · On-site

$19 - $21/hr

Prior experience in reception, front desk support, or an administrative customer-facing role. * Ability to operate a multi-line phone system and manage a high volume of inbound calls. * Strong data ...

New

SPS North America

Receptionist (Lobby Ambassador)

Lowell, MA · On-site

$15.50 - $20.50/hr

Maintain a clean, organized, and secure reception area * Support meeting logistics, event signage, and workplace safety procedures * Administrative & Workplace Support * Provide administrative ...

Robert Half

Office Svcs Manager

Westford, MA · On-site

$34 - $39.80/hr

Direct daily office services across reception, workplace support, safety coordination, business continuity activities, food service, supplies, records oversight, recycling, and transportation-related ...

SHERRILL HOUSE INC

Receptionist

Boston, MA

$21.50 - $25/hr

Working at the reception desk, and as the initial point of contact for individuals arriving at Sherrill House, greet all visitors to Sherrill House and provide all residents, family members, visitors ...

J. Morrissey

Practice Assistant - Administrative

Wayland, MA · On-site

$21.25 - $28/hr

Front desk reception Answering multi-line telephones Patient check-in/check-out Scheduling appointments Providing outstanding patient service in a fast-paced Primary Care practice If you have EPIC ...

Lark Hospitality

Host Hostess

Salem, MA · On-site

$15/hr

Key duties include greeting guests, escorting them to tables, managing reservations and waitlists, answering phone calls, and maintaining a clean and organized reception area. They are often the ...

Jobscience

FSO Mobile

Boston, MA · On-site

$22/hr

Provide backup reception coverage and greet visitors * Assist with workstation setups, moves, and onboarding * Respond to internal service requests and support daily operations. Qualifications * High ...

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All JobsReception JobsReception Jobs in Reading, MA

Reception information

See Reading, MA salary details

$10

$18

$26

How much do reception jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for reception in Reading, MA is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Reception vs Customer Service Representative?

AspectReceptionCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional training
Work EnvironmentFront desk, office reception areaCall centers, retail, office settings
Primary DutiesGreeting visitors, answering phones, administrative supportAssisting customers, handling inquiries, resolving issues
Industry UsageHotels, clinics, corporate officesRetail, telecommunications, banking

While both roles involve interaction with clients and visitors, receptionists primarily manage front desk duties and administrative tasks, whereas customer service representatives focus on assisting customers through calls or in-person interactions to resolve issues and provide support.

What is a receptionist?

Receptionists are administrative professionals who serve as the first point of contact for visitors and callers at an organization. They handle a variety of tasks including greeting guests, answering phone calls, managing appointments, and providing information about the company. Receptionists often assist with clerical duties and help ensure the smooth operation of the front desk area. Their role is essential for creating a welcoming and organized environment for both clients and staff.

What are some typical challenges faced by receptionists, and how can they effectively manage high-traffic periods?

Receptionists often encounter busy periods where multiple visitors, phone calls, and administrative tasks require simultaneous attention. Staying organized and maintaining a calm, professional demeanor is key to managing these high-traffic times. Utilizing scheduling tools, prioritizing urgent requests, and clear communication with both guests and colleagues can help ensure smooth operations. Additionally, developing strong multitasking abilities and familiarity with office technology are essential for handling peak workloads efficiently.

What are the key skills and qualifications needed to thrive as a receptionist?

To thrive as a Receptionist, you need excellent organizational skills, a professional demeanor, and typically a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer applications like Microsoft Office is often required. Strong interpersonal skills, attention to detail, and the ability to multitask set top performers apart. These capabilities ensure smooth office operations, positive first impressions, and efficient handling of inquiries and tasks.
What cities near Reading, MA are hiring for Reception jobs? Cities near Reading, MA with the most Reception job openings:
Reception jobs near you
Infographic showing various Reception job openings in Reading, MA as of August 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,102 per year, or $18.8 per hour.

Client Service Supervisor

Innovetive PetCare

Melrose, MA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 52 rated veterinary

Job description

Client Service Supervisor
Department: Receptionists
Employment Type: Full Time
Location: Melrose, Massachusetts
Compensation: $24.00 - $27.00 / hour
Description
Melrose Animal Clinic
At Melrose Animal Clinic, we are dedicated to providing exceptional veterinary care and outstanding client service to pets and their families. Our team takes pride in creating a welcoming, compassionate, and efficient environment for every visit. We are seeking an experienced and motivated Front Desk Manager to lead our client care team and oversee daily front office operations.
The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front desk workflows, supports staff development, maintains administrative accuracy, and helps create a positive client experience from check-in through check-out.
The ideal candidate has prior veterinary or medical front office experience, leadership skills, and the ability to thrive in a fast-paced clinical environment.
Key Responsibilities
  • Lead, coach, and support the front desk/client care team in daily operations
  • Oversee front desk scheduling to ensure adequate coverage and workflow efficiency
  • Greet clients and patients while modeling exceptional customer service standards
  • Manage high-volume phone lines and ensure prompt, professional communication
  • Train team members to differentiate routine appointments from urgent/emergency cases
  • Oversee appointment scheduling and calendar optimization
  • Ensure accurate entry of client, patient, and financial data into practice management software
  • Review and monitor invoice generation, payment processing, and financial accuracy
  • Assist team in explaining invoices, treatment plans, and payment expectations to clients
  • Oversee retrieval, filing, and maintenance of medical records
  • Partner with veterinarians and technical staff to support smooth patient flow
  • Monitor front desk KPIs, workflow bottlenecks, and client service standards
  • Address client concerns professionally and escalate when appropriate
  • Maintain cleanliness, organization, and professionalism of reception/lobby areas
  • Assist with hiring, onboarding, training, and performance coaching for front desk team members
  • Support practice leadership with administrative projects and reporting as needed

This is not a complete list of duties. Responsibilities may change based on clinic needs and operational priorities.
Skills Knowledge and Expertise
  • Previous experience in veterinary reception, medical front office, or animal hospital administration required
  • Prior leadership, supervisory, or management experience preferred
  • Strong understanding of veterinary practice workflows and client service best practices
  • Excellent communication, conflict resolution, and interpersonal skills
  • Highly organized with strong multitasking abilities
  • Experience with veterinary practice management software preferred
  • Comfortable managing high-volume client interactions in a fast-paced environment
  • Positive, proactive, and team-oriented leadership style

Benefits
  • Paid time off
  • Competitive pay $24-27/hour
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Paid days off for CE and robust CE allowance
  • Training and career development

If you're an experienced veterinary client service professional ready to take the next step in leadership, apply today to join Melrose Animal Clinic as our next Front Desk Manager!

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