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Reception Supervisor Jobs (NOW HIRING)

Marcus Corp

Spa Reception Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

Front Desk Supervisor If you're eager to showcase your talents in a prestigious, full-service, AAA ... spa's reception. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa ...

New

Marcus Hotels

Spa Reception Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

As a Front Desk Supervisor at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will provide ... spa's reception. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa ...

Grand Geneva Resort

Spa Reception Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

As a Front Desk Supervisor at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will provide ... spa's reception. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa ...

Marcus Hotels

Spa Reception Supervisor

Lake Geneva, WI · On-site

$16.25 - $21.25/hr

As a Front Desk Supervisor at the WELL Spa Salon at Grand Geneva Resort & Spa, you will provide ... spa's reception. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa ...

GAIA USA LLC

RECEPTION MANAGER

Miami Beach, FL · On-site

This role supervises and develops the Reception, Host, and Reservation teams while managing daily operations, guest communications, reservation flow, and VIP coordination. The Reception Manager acts ...

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Reception Supervisor information

What does a reception supervisor do?

A Reception Supervisor oversees the front desk operations in settings such as hotels, offices, or healthcare facilities. They are responsible for managing a team of receptionists, ensuring excellent customer service, coordinating schedules, and handling guest inquiries or complaints. Reception Supervisors also ensure that front desk procedures are followed correctly, maintain records, and may assist with administrative tasks. Their role is crucial for creating a positive first impression and ensuring smooth daily operations.

What are the key skills and qualifications needed to thrive as a reception supervisor, and why are they important?

To thrive as a Reception Supervisor, you need strong organizational skills, experience in front desk operations, and often a background in hospitality or office administration. Proficiency with reservation and scheduling systems, multi-line phone systems, and office software like MS Office is typically required. Leadership, problem-solving, and excellent interpersonal skills help you effectively manage staff and deliver top-tier customer service. These skills are crucial for ensuring efficient operations, maintaining a positive guest experience, and supporting team productivity.

What are some common challenges a reception supervisor faces, and how can they be effectively managed?

Reception Supervisors often encounter challenges such as managing a high volume of incoming guests or calls, coordinating schedules for front desk staff, and handling guest complaints efficiently. To manage these challenges, strong organizational and communication skills are essential. Implementing clear protocols, fostering a supportive team environment, and regularly training staff on customer service best practices can help maintain smooth operations and ensure a positive first impression for visitors.
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Reception Supervisor jobs near you
Infographic showing various Reception Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

RECEPTION SUPERVISOR

New Hartford, NY • On-site

Slocum-Dickson Medical Group
Outpatient Health Care • 201 - 500 employees
Learn more about Slocum-Dickson Medical Groupexternal

$62K - $95K/yr

Full-time

PTO

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
JOB SUMMARY :
The Reception Supervisor is responsible for the direction and coordination of all aspects of patient services including the check in process, accuracy of patient demographic/insurance information within the Epic Prelude/Resolute applications, maximizing point of service collections, and ensuring policies and procedures are adhered to and kept current. Manages, evaluates, coaches, and motivates staff ensuring employees receive adequate and ongoing training. Keeps abreast of all industry standards in relation to insurance coverages. Works with third party vendors to resolve system issues and assists with the implementation of upgrades including but not limited to Epic, credit card terminals, and real time eligibility (RTE), Clockwise, Interpreter Service Applications, as well as new initiatives to improve patient satisfaction and increase efficiencies within the department.
JOB DUTIES :
  1. Responsible to open/close the department which includes following the safe opening/closing policy and procedure, cash bag policy and procedure, petty cash policy and procedure, and preparing reports and the deposit for the Accounting Department.
  2. Responsible to distribute/collect the cash bags (if applicable) to all receptionist.
  3. Responsible for ensuring all reception desks are staffed for hours of operation. Prepares weekly schedule as well as the daily break/lunch schedule. Will provide desk coverage as patient flow demands.
  4. Responsible to perform rounds of the reception desks multiple times per day to ensure policy and procedures are being followed.
  5. Responsible for daily time clock functions as well as PTO requests ensuring adequate coverage for the department.
  6. Responsible for completing all annual reviews for the department in a timely fashion.
  7. Responsible to update current and the development of new Policies and Procedures relative to the department.
  8. Responsible to work with Accounting and third party vendors, such as the credit card and RTE vendors, to resolve issues for both the Reception and Business Office Teams.
  9. Responsible to ensure Pre-Registration is completed in advance of upcoming appointments.
  10. Responsible for ensuring the completion of all reception work queues that house errors due to improper check-in, reeducating and performing competency evaluations of staff to ensure new employee and on-going training is completed and provides input into training materials. Assists the Business Office staff with registration errors that result in claim denials.
  11. Receives registration error reports from LabCorp for initial billing files and provides correct insurance information.
  12. Responsible to keep current on all insurance updates/bulletins, provide education to reception staff, conduct monthly meetings and attending Business Office meetings as requested.
  13. Responsible for the completion and submission of the initial Medicaid ePACES enrollment forms as well as all annual provider (Physician, NP, PA, PT, LCSW, etc.) recertification's to ensure there is no lapse in active status within the ePACES system that would have a negative impact on AR.
  14. Responsible to report on the front desk payments (co-pays, on account balances, etc.) including weekly, monthly, and yearly reports. Develop and implement processes for increasing front desk payments.
  15. Participates in all system conversions and identifies/oversees key staff to support the implementation of new work flows.
  16. Responsible for communicating with Physician's and Department Heads any issues regarding the Reception Team.
  17. All other duties as assigned.
  18. May be exposed to hazardous drugs.
  19. Attends OSHA training upon initial orientation and annually completes OSHA competency.

Requirements
EXPERIENCE AND TRAINING: Graduated from High School or completed GED requirements. Supervisory experience preferred. EMR and insurance knowledge preferred. Skilled in Microsoft products including word and excel.
PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.
Salary Description
$62,353.20 - $95,347 annually

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