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Reception Manager Jobs in Lansing, MI (NOW HIRING)

Concord Hospitality

Front Desk Reception

Lansing, MI · On-site

$16/hr

... management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency ...

Freudenberg Group

Administrative Assistant I

Howell, MI · On-site

$16.75 - $22.75/hr

Use technology tools to organize information, streamline communication, support scheduling, manage ... Support Reception operations, including weekly organization, phone coverage, and coordination of ...

Freudenberg

Administrative Assistant I

Howell, MI

$16.75 - $22.75/hr

Use technology tools to organize information, streamline communication, support scheduling, manage ... Support Reception operations, including weekly organization, phone coverage, and coordination of ...

Maner Costerisan

Receptionist

Lansing, MI · On-site

$18 - $22/hr

... enable and manage growth, leverage resources, and optimize firm operations. Summary of ... Reception * Greet clients and staff arriving for meetings. * Answer phone calls and routing calls ...

gedc

Patient Coordinator

Okemos, MI · On-site

$15.50 - $20.75/hr

Coordinate with dental staff to manage the appointment calendar efficiently. * Collect and update ... Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ...

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Reception Manager information

See Lansing, MI salary details

$11.2K

$62.1K

$89.8K

How much do reception manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for reception manager in Lansing, MI is $62,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $83,700.00 per year, depending on experience, location, and employer.

What is a reception manager?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What are the key skills and qualifications needed to thrive as a reception manager?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What are some common challenges faced by a reception manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

What are the most commonly searched types of Reception jobs in Lansing, MI?

The most popular types of Reception jobs in Lansing, MI are:

What job categories do people searching Reception Manager jobs in Lansing, MI look for?

The top searched job categories for Reception Manager jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Reception Manager jobs?

Cities near Lansing, MI with the most Reception Manager job openings:

Reception Manager jobs near you
Infographic showing various Reception Manager job openings in Lansing, MI as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,123 per year, or $29.9 per hour.

Front Desk Reception

Concord Hospitality

Lansing, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Concord Hospitality rating

7.3

Company rating: 7.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

12th of 108 rated hotels

Job description

Description
Front Desk & Guest Care
Pay Range: $16/hour.
3pm- 11pm
*Must have weekend availability
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience, they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
QualificationsBehaviors
  • Team Player: Works well as a member of a group (Preferred)
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
  • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Motivations
  • Preferred
    Self-Starter: Inspired to perform without outside help
  • Preferred
    Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Education
  • High School (Preferred)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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