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Reception Assistant Jobs in Waterloo, ON (NOW HIRING)

Ray of Hope

Fundraising Associate

Kitchener, ON

$27.20 - $31.43/hr

Lead overall event organization, event day site setup and registration * Assist donors with third ... Position is located at the reception desk to offer our best customer service experience to the ...

Ray of Hope

Fundraising Associate

Kitchener, ON · On-site

CA$27.20 - CA$31.43/hr

Lead overall event organization, event day site setup and registration * Assist donors with third ... Position is located at the reception desk to offer our best customer service experience to the ...

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Reception Assistant information

What are the key skills and qualifications needed to thrive as a reception assistant, and why are they important?

To thrive as a Reception Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite and experience with phone systems or appointment scheduling tools are typically required. Excellent communication, professionalism, and a welcoming attitude help you stand out in this customer-facing role. These skills and qualities ensure efficient front-desk operations, positive first impressions, and effective support for both staff and visitors.

What is the difference between Reception Assistant vs Office Clerk?

AspectReception AssistantOffice Clerk
Primary RoleGreeting visitors, answering phones, managing front deskHandling administrative tasks, data entry, filing
Work EnvironmentFront reception area, customer-facingOffice setting, administrative area
Required SkillsCommunication, customer service, organizationData management, organization, basic computer skills
Common CertificationsNone typically required, but customer service experience helpsNone typically required, basic computer skills preferred

While both roles support office operations, a Reception Assistant primarily manages front desk duties and customer interactions, whereas an Office Clerk handles administrative and clerical tasks behind the scenes. The roles often overlap in skills like organization and communication, but their focus areas differ based on the work environment and responsibilities.

What are some common challenges a reception assistant might face, and how can they effectively handle them?

Reception Assistants often face challenges such as managing multiple phone lines, handling a high volume of visitors, and addressing unexpected issues like scheduling conflicts. Effective time management, clear communication, and adaptability are key to handling these situations smoothly. Building strong organizational habits and staying calm under pressure will help you provide excellent service and maintain a welcoming environment.

What does a reception assistant do?

A Reception Assistant is responsible for greeting visitors, answering incoming calls, and providing administrative support at the front desk of an organization. They help manage appointments, handle inquiries, and direct guests to the appropriate departments. Additionally, Reception Assistants may sort mail, maintain visitor logs, and perform light clerical tasks to ensure the smooth operation of the office. Their role is essential in creating a positive first impression and facilitating efficient communication within the workplace.

What are the most commonly searched types of Reception jobs in Waterloo, ON?

The most popular types of Reception jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Reception Assistant jobs?

Cities near Waterloo, ON with the most Reception Assistant job openings:

Reception Assistant jobs near you
Infographic showing various Reception Assistant job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Fundraising Associate

Ray of Hope

Kitchener, ON

$27.20 - $31.43/hr

Full-time

Posted 11 days ago

Job description

Full-Time Fundraising Associate

Position Hours: Monday to Friday, 8:30am - 4:30pm
Wage Range: $27.20 - $31.43

Based on interview availability, applications may be reviewed asap upon submission an qualified candidates, contacted immediately or shortly following. This posting will remain open for 2 weeks (Deadline: August 24, 2026) OR until capacity, so please apply at your earliest convenience for consideration - Thank you!
*We kindly ask that candidates limit the use of AI tools in preparing an application & we do not use AI for recruitment with human recruiters screening submissions.

Overview

The Fundraising Associate will support the Director of Development in day-to-day activities of a multi-faceted Development and Communications Department. This position will have a large focus on donor care, donation & data management, and communications. The incumbent will be responsible for the administrative duties associated with donor care, donation & data management, and communications. The Fundraising Associate also provides copy editing for donor communication, social media content, and marketing materials, plus will take a lead role in our major fundraising events, while supporting and enhancing all ongoing donor strategies.

Specific Responsibilities Donor Care & Customer Service - 20%
  • Engage with community members regularly by phone, email, letter, digital streams, and in person (i.e., responding to questions, info requests & updates, donations over the phone, etc.)
  • Respond to donor specific questions & requests
  • Help build and maintain relationships with donors through regular touch points
  • Produce and send new donor welcome packages, thank you letters, and cards/notes
Donation & Data Management - 50%
  • Manage and maintain donor software through accurately inputting donor information, gift amount, contact notes, and other related info
  • Manage and maintain monthly partner donations
  • Develop and produce a variety of reports in donor software (Virtuous) and MS Excel
  • Complete one-time and/or annual tax receipts for donors
  • Complete monthly donation reconciliation reports
  • Manage all bank deposits
  • Complete Gift in Kind (GIK) donation requests
Communications - 20%
  • Create and schedule regular social media posts
  • Design communications materials (i.e., graphics for social media posts)
  • Help make updates to the website as needed
  • Design and/or edit marketing materials such as brochures, stand-up banners, with the support of the marketing committee
Event Management - 10%
  • Help plan major fundraising events with the support of the Director of Development
  • Lead overall event organization, event day site setup and registration
  • Assist donors with third party fundraising platforms (i.e., peer to peer sites)
  • Provide third-party event support
  • Other duties as may be assigned from time to time

Qualifications
Education
  • Completion of post-secondary education in fundraising, communications, marketing or related field
Experience
  • Minimum 3-5 years of experience in a fundraising, data management, customer service, or similar role
  • Experience in donor relations or customer service is an asset
  • Data Management with a fundraising CRM experience is a benefit
  • Event experience is an asset
  • Communications experience is an asset
  • Marketing and design experience is an asset
Certifications
  • Foundations of Fundraising Course or similar course is useful
Knowledge/Skills/Abilities required to be successful in this position
  • Ability to read and interpret procedure manuals and reports
  • Ability to analyze and present numerical data in tables, spreadsheets and forms
  • Proficient with Microsoft Office 365, WordPress, Canva
  • Sound knowledge and experience with a Customer Relations Managament system like Virtuous
  • Ability to utilize social media platforms and website management tools
  • Ability to organize daily/weekly projects and refocus when pulled off task
  • Ability to work with minimal supervision
  • Well-developed interpersonal skills
  • Willingness to learn, completion of Virtuous Academy, CNOY 101 event training
  • Foundations of Fundraising
Requirements
  • Vulnerable Sector Check/Police Check
  • Valid, unrestricted Class "G" Ontario Driver's licence
  • Ministry of Transportation Drivers Abstract through Service Ontario
  • Travel to area community organizations and businesses
  • Statement of Faith Agreement bonification
Physical Demands
  • Manual dexterity required
  • Interacts with employees, management and the public at large
  • Sitting, standing, bending and walking
  • Repetitive work, detail oriented, work requiring deep focus
  • Position is an "in-office" position regarding requirements to answer phone calls, respond to donor requests, and calling donors for purposes of updating financial information
  • Position is located at the reception desk to offer our best customer service experience to the community
  • Overtime may be required during specific peak times
Employment Type: FULL_TIME

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