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) POSITION SUMMARY: Acts as a direct liaison between area hospitals to promote admissions and conducts on site assessments of prospective admissions for appropriateness. Acts as marketing and customer service representative of facility.
TITLE OF SUPERVISOR: VP of Business Development
TITLE OF IMMEDIATE SUBORDINATES: N/A
POSITION REQUIREMENTS:
Education / Experience:
• Registered Nurse licensed in the State of Connecticut with at least three (3) years' experience in an acute care setting or a Licensed Practical Nurse licensed in the state of CT. Long Term Care experience preferred.
• Minimum of two (2) years marketing, admission, and/or clinical evaluator experience.
• Interest in the nursing needs of the chronically and / or acutely ill with knowledge of the affect on the elderly.
• Ability to read, write and comprehend English; ability to follow oral and written instructions. Strong written, verbal, analytical and interpersonal skills.
• Proficiency with the MS Office suite (e.g., outlook, work, excel).
• Ability to work hours as scheduled based on the requirements of the position assignment.
Working Conditions: Works primarily at area hospitals and referral sources or remote in nursing facilities or office as assigned.
Physical Requirements:
• Successful completion of pre-employment physical.
• Must be able to move intermittently throughout the day, proper body mechanics required - bending, stooping, turning, stretching, and reaching above the shoulders are involved.
• Must be able to see and hear or use prosthetics/equipment that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
• Must be able to lift a minimum of 25 lbs.
BEHAVIORAL COMPETENCIES: Level III: Staff
1. Accountability
The demonstrated ability for ownership of all actions and behaviors in fulfilling job responsibilities in a manner consistent with the organization's Mission and values. Includes attending all required and mandatory annual in-services.
2. Communication
The demonstrated ability to present ideas and information in a concise, effective, and interpersonally appropriate manner, through written and oral forms. Recognizes emergency situations and responds and / or communicates appropriately. Willingly discuss any problems, needs or concerns which arise with the Supervisor.
3. Customer Service
The demonstrated ability to develop and cultivate mutually beneficial relationships with both internal and external customers, including coworkers, residents, families, and physicians. Effective customer service behavior is characterized by continually striving to exceed all customer expectations. Service is characterized by responsible and caring stewardship, which assures the dignity of all individuals and the effectiveness of the organization.
4. Teamwork
The demonstrated ability to establish effective relationships with both internal and external customers including coworkers, residents, families, and physicians. Willingly assists other personnel if requested. Teamwork is characterized by working toward a shared purpose or goal by collaboration, partnering or cooperating with others
5. Trust and Respect
The demonstrated ability to be both trustworthy and trusting of others while respecting the needs of all residents, family, and coworkers. Modeling the goals and philosophies expressed in the organizations Mission and Code of Ethics. This competency is characterized by those actions and behaviors that contribute to creating an environment where all individual's rights are respected and upheld and are treated equitably and with dignity.
ESSENTIAL FUNCTIONS:
1. Conducts and coordinates outside marketing and public relations programs and activities.
2. Develops community and healthcare partnerships and relations as a referral source of admissions and census growth.
3. Works in conjunction/coordination with the Director of Nursing and Administrator to build and maintain census at or above budget.
4. Serves as liaison to hospitals, physicians, case managers, community healthcare facilities and services, families, and residents.
5. May participate in hospital, community and facilities committees that promote marketing and admissions.
6. Represents Atlas - CT facilities at Community functions and meetings to promote facility and services.
7. Maintains knowledge of evolving long term care rules/regulations, CMS-Medicare reimbursement guidelines and participates in facility mandatory in-services.
8. Produces routine and ad hoc reporting according to directives and business needs.
9. Performs other related duties and attends meetings as may be deemed necessary