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We're Hiring: Client Advisor In-Charge - Passages & Alpha House

Starting Wage

• Salary: The starting salary for this position is $19.00-$21.00 per hour.
  • 8% shift-differential for overnight shift 11pm-7am.

Job Type

• Full-Time, Non-Exempt

Schedule: Various shifts available. Days (7am-3pm) Swings (3pm-11pm) and Overnights (11pm-7am)
Shift availability is subject to change from time of job posting to offer stage.

Training

• Orientation: Alternatives provides thorough orientation and training for all new staff. You can expect a one-week orientation, where you will learn all about Alternatives and be prepared for your role. This first week is scheduled from 9 AM to 5 PM at our Alternatives Training Center.
• Training: After completing orientation, you will undergo a one-week specialized training for your role, in conjunction with an HR trainer.
  These first two weeks are 9am-5pm Monday-Friday, you will then move into your offered/assigned schedule following the training period.

What Skills do you need?

The Client Advisor In-Charge is experienced in corrections, law-enforcement, and/or social services, with some experience in supervision or running a shift.  

Must haves:

• High School Diploma
  • Undergraduate degree preferred.
• Valid driver’s license.
• Ability to pass federal workplace drug screen process.
• Ability to pass state and federal background check.

Must be able to delegate tasks, respond to inquiries, and train other staff.

Let us tell you more about our team!

The Security/Operations teams at our facilities are run by experienced Operations Supervisors with combined over 25 years’ experience in the corrections field. 

The Security/Operations Departments at each facility are comprised of Client Advisor Supervisors, Client Advisor In-Charges, and a variety of other Client Advisors/Security staff, that all keep things running and operating smoothly for our residents and staff.

They are looking forward to the addition of new Client Advisors to help with everyday security functions and innovative ideas for our team. 

What will you do in this position?

Client Advisor In-Charge is responsible for welfare, accountability, safety, and health of residents and staff in the facility on their assigned shift.

In-Charge staff are responsible for ensuring all security checks and functions are conducted on residents.

Some of the duties will often include but are not limited to:

• Point-of-contact for shift; will direct other Client Advisor staff as needed.
• Ensure new Client Advisor staff are assigned a mentor and being actively trained while on your shift.
• Ensure duties during shift that are on the In-Charge checklist are accomplished.
• Arrange coverage as needed in event of absence of scheduled staff.
• Assist in revisions of resident handbooks, SOPs, addendums, and trainings.
• Task delegation and oversight.
• Attend meetings as assigned.  

Benefits

We offer a comprehensive benefits package for employees working 30+ hours per week, starting the first of the month, after 60 days of employment:

• Medical: Employer pays $532.23 toward employee coverage. Additional plans for children and family are available at employee cost.
• Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.
• Vision: Affordable plans are available for employees, children, and families at a low cost.
• Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Additional employee-paid supplemental plans available.
• Short-and-Long-term Disability: 100% employer-paid coverage for employees.
• 401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.
• AFLAC: Supplemental plans are available to employees and their families at employee cost.

PTO

• Accrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year.
• Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25+ years.
• Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.

Paid Holidays

• Full-Time Employees: Enjoy 11 paid holidays.
• Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.

Here are some fantastic perks of working with us:

• Student Loan Forgiveness: Alternatives is a PSLF-approved employer, so you can get your student loans forgiven by working for a non-profit.
• Scholarship Program: Subject to eligibility requirements as well as program availability and continued funding level.
• Birthday Lunch: Celebrate your birthday with a $15.00 lunch allowance! It's a great chance to enjoy a meal with coworkers and meet other team members you might not see regularly.
• Career Growth: We love to promote from within! Many of our team members have grown into new roles, and we have impressive longevity in our staff. Our CEO has been with us for over 40 years, and many others have been here for 10+ years.