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Ramp Agent Jobs in Raleigh, NC (NOW HIRING)

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Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

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Ramp Agent information

See Raleigh, NC salary details

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$16

$20

How much do ramp agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ramp agent in Raleigh, NC is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.74 per hour, depending on experience, location, and employer.

What are some common challenges ramp agents face during their shifts and how can they overcome them?

Ramp Agents often work in fast-paced, physically demanding environments and may face challenges such as inclement weather, tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft handling. Staying organized, maintaining clear communication with colleagues, and adhering strictly to safety protocols are essential for overcoming these hurdles. Many employers provide thorough training and ongoing support to help Ramp Agents adapt and perform their duties effectively, even under pressure.

Is it hard to get hired as a ramp agent?

Getting hired as a ramp agent can be competitive, as many airports and airlines seek candidates with physical stamina, attention to safety protocols, and the ability to work in a fast-paced environment. Prior experience or certifications such as OSHA training can improve chances, but entry-level positions are often available for those willing to meet the physical and background requirements.

What is the difference between Ramp Agent vs Baggage Handler?

AspectRamp AgentBaggage Handler
CredentialsHigh school diploma or equivalent, safety trainingHigh school diploma or equivalent, safety training
Work EnvironmentAirport tarmac, aircraft loading areasAirport baggage claim areas, tarmac
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job FocusAircraft ground support, cargo, safetyBaggage handling, loading/unloading

Both Ramp Agents and Baggage Handlers work in airport ground operations, often overlapping in safety and physical tasks. Ramp Agents focus on aircraft support, cargo, and safety procedures, while Baggage Handlers specialize in managing passenger luggage. Understanding these differences helps job seekers find the right role in airport ground services.

Do ramp agents make good money?

Ramp agents typically earn an hourly wage that varies by location and experience, with median pay around $15 to $20 per hour. Some positions offer additional benefits such as overtime pay, shift differentials, and opportunities for advancement, which can increase overall earnings.

What is a ramp agent?

Ramp agents are airport ground support workers who are responsible for handling baggage, guiding aircraft to and from gates, operating ground service equipment, and ensuring the safe and efficient movement of aircraft on the ramp area. They play a crucial role in loading and unloading luggage, cargo, and mail, as well as marshaling planes, de-icing, and performing safety checks. Ramp agents work outdoors in all weather conditions and must follow strict safety procedures to support smooth airport operations.

What does a ramp agent do?

The job of a ramp agent is to help load and unload cargo or baggage, direct and service aircraft, and perform other tasks in and around the airport ramp. The airport ramp—also known as the apron—is the part of the airport where planes are parked, refueled, loaded, unloaded, and boarded by passengers at the gate. A ramp agent oversees operations in this area to ensure planes remain on schedule and address any problems as quickly as possible. They move inside the airport when necessary, ensure each gate is clear when an aircraft approaches, keep watch for stray luggage, guide planes and passengers, and provide other services for each airplane. The primary qualifications to become a ramp agent are strong communication skills and a high school diploma.

What qualifications do I need to be a ramp agent?

To become a ramp agent, candidates typically need a high school diploma or equivalent and must pass a background check and drug screening. Physical stamina, the ability to lift heavy objects, and good communication skills are important, and some employers may require certification in safety procedures or equipment operation.

What are the key skills and qualifications needed to thrive as a ramp agent, and why are they important?

To thrive as a Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often supported by airport security clearance. Familiarity with ground support equipment, baggage handling systems, and safety protocols is crucial. Strong teamwork, effective communication, and the ability to work efficiently under pressure help ramp agents excel in coordinating timely aircraft operations. These skills ensure safe, efficient luggage handling and aircraft turnaround, directly impacting airline schedules and passenger satisfaction.
More about Ramp Agent jobs
What are the most commonly searched types of Ramp Agent jobs in Raleigh, NC? The most popular types of Ramp Agent jobs in Raleigh, NC are:
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What job categories do people searching Ramp Agent jobs in Raleigh, NC look for? The top searched job categories for Ramp Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ramp Agent jobs? Cities near Raleigh, NC with the most Ramp Agent job openings:
Ramp Agent jobs near you
Infographic showing various Ramp Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 11% Part Time, 5% Temporary, and 7% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $33,778 per year, or $16.2 per hour.

RDU Passenger Service Agent

Swissport International AG

Morrisville, NC • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

46th of 63 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job summary

The Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

The expected pay rate is 16.50/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 


Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

What we offer

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

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