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Railroad Customer Service Jobs (NOW HIRING)

The Dupuy Group

Customer Service Representative

Houston, TX · On-site

$14.75 - $20/hr

The primary responsibility of the CSR is the coordinating the import and export of containers as they arrive by ship, truck, van, or rail. Customer Service Representatives must be knowledgeable of ...

Road & Rail Services

Railroad Carman

Burnet, TX · On-site

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Burnet, TX · On-site

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all terrain ...

Road & Rail Services

Railroad Carman

Oklahoma City, OK · On-site

$24/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

$23 - $28/hr

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all terrain ...

Road & Rail Services

Railroad Carman

Burnet, TX

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Oklahoma City, OK · On-site

$24/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Oklahoma City, OK

$24/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Nitro, WV · On-site

Inspect railcars for damage/ fatigue Identify repairs that can be performed by Road & Rail Services Perform authorized repairs to customer and AAR specifications Operate various types of mechanical ...

Road & Rail Services

Railroad Carman

Oklahoma City, OK · On-site

$24/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Burnet, TX · On-site

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Kansas City, KS

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all terrain ...

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all terrain ...

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Railroad Customer Service information

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How much do railroad customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

What are the key skills and qualifications needed to thrive as a Railroad Customer Service Representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What does a Railroad Customer Service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are some common challenges faced by Railroad Customer Service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.
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Railroad Customer Service jobs near you
Crew Transport Driver - Commerce GA

Crew Transport Driver - Commerce GA

Professional Transportation

Commerce, GA • On-site

$14/hr

Other

Retirement, PTO

Posted 26 days ago

Professional Transportation Inc. rating

4.3

Company rating: 4.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

CREW TRANPORT DRIVERS WANTED - Commerce, GA
Yard Drivers start at $13.00/hr
On-The-Road Drivers start at $14.00/hr
Take your career on the road! We are seeking a self-confident, outgoing, reliable team member who wants to join our growing organization. This opportunity is great for anyone looking to work in a unique environment and who doesn't want to be stuck in an office. Come be a part of the nation's largest rail crew transportation company as a new Driver!
About PTI - Where the RIGHT way is the SAFE way:
Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews.
Why Join PTI?
  • Company provided vehicles, insurance, maintenance, and fuel
  • Multiple benefit plan options
  • Paid vacation time
  • 401(K) retirement
  • Safety recognition awards and incentives
  • On the job training
  • No heavy lifting or long-distance walking
  • Opportunities for growth and advancement within the company
  • Home every day

Job Summary:
As a PTI Driver, you will be responsible for safely transporting railroad crew members wherever the railroad requests. Trip length and times may vary depending on railroad customer needs. Safety is always our #1 priority and should be a main focus for our Drivers.
No prior experience required! Full and Part Time positions available on multiple shifts!
Responsibilities:
  • Promoting and practicing safety awareness
  • Prioritize on time performance to meet customer needs
  • Pick up and drop off our customers safely to their destinations
  • Provide excellent customer service
  • Communicate timely with our Dispatch Center
  • Open and close all doors/hatches for the crew members
  • Report any defects, mechanical problems, or missing items found during vehicle inspection to your Supervisor
  • Promote and follow all company policies and procedures
  • All other duties as assigned by your Supervisor

Our ideal candidate must:
  • Be at least 21 years old
  • Have a valid driver's license and clean driving record
  • Have a minimum of 3 years driving experience (personal or work-related)
  • Must be able to pass a post offer drug screening, MVR, and homeland security background check
  • Live within 30 minutes of the branch location to ensure on-time performance is achieved
  • Have a medical DOT card (or obtain one upon hire) if required by your state

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.
EOE
Job Summary:
Professional Transportation Inc is one of the largest crew transport companies in the nation. Drivers are responsible for safely transporting railroad crew members per request by the railyard. On time performance and great customer service are crucial with safety always being top priority. Trip length and times vary depending on railroad customer needs.
EOE

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