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Railroad Customer Service Jobs (NOW HIRING)

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

$21.75 - $28.50/hr

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all-terrain ...

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

$23 - $28/hr

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all-terrain ...

Road & Rail Services

Railroad Carman

Bertram, TX · On-site

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Traveling Railroad Carman

Burnet, TX · On-site

$28 - $34/hr

Austin, TX Pay: $28.00 - $34.00 per hour Road & Rail Services is seeking an experienced Traveling ... with customer requirements, company procedures, and AAR standards. This role requires travel ...

Road & Rail Services

Traveling Railroad Carman

Burnet, TX · On-site

$28 - $34/hr

Austin, TX Pay: $28.00 - $34.00 per hour Road & Rail Services is seeking an experienced Traveling ... with customer requirements, company procedures, and AAR standards. This role requires travel ...

IMC Logistics

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

TrinityRail

Terminal Customer Service

Somerset, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Trinity Industries

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

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Railroad Customer Service information

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How much do railroad customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

What are the key skills and qualifications needed to thrive as a railroad customer service representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What does a railroad customer service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are some common challenges faced by railroad customer service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.
More about Railroad Customer Service jobs
What cities are hiring for Railroad Customer Service jobs? Cities with the most Railroad Customer Service job openings:
What states have the most Railroad Customer Service jobs? States with the most job openings for Railroad Customer Service jobs include:
What job categories do people searching Railroad Customer Service jobs look for? The top searched job categories for Railroad Customer Service jobs are:
Railroad Customer Service jobs near you
Infographic showing various Railroad Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative PROG

Patriot Rail

Jacksonville, FL • On-site

$14.50 - $19.50/hr

Full-time

Posted 12 days ago

Patriot Rail rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Key Responsibilities
  • Serve as a primary point of contact for railroad customers, delivering timely, accurate, and professional support related to service, billing, and traffic inquiries.
  • Monitor and update train crew activities, railcar movements, and status changes in the RMI system to ensure customers receive current and reliable information.
  • Accurately enter and maintain customer billing and crew work data to support seamless service delivery and invoicing.
  • Communicate proactively with customers via phone and email to notify them of service updates, schedule changes, and shipment status.
  • Trace railcars both on and off Patriot Rail properties to promptly resolve customer questions and concerns.
  • Coordinate and communicate customer requirements clearly with local operating personnel to ensure service expectations are met.
  • Maintain frequent, professional communication with Class I railroad partners to support customer service needs and resolve issues efficiently.
  • Respond to incoming emergency calls with urgency and professionalism, taking appropriate action in accordance with company policies and FRA requirements while keeping customer impact top of mind.
  • Process customer bills of lading accurately and on time to ensure proper shipment and minimize service disruptions.
  • Create and manage Repetitive Waybill Codes (RWCs) and customer billing patterns within online portals based on customer-provided information and internal guidance.
  • Maintain accurate customer, billing, and operational data by performing scheduled updates to RMI master tables, RVP/eBOL portals, and customer service files in Microsoft Teams.
  • Demonstrate strong interpersonal skills and the ability to effectively support customers and partners across diverse geographic regions.
  • Uphold all company safety standards and industry regulations while delivering high-quality customer service.
  • Perform additional duties as assigned to support customer satisfaction and operational efficiency.

Qualifications
  • Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
  • Ability to manage multiple tasks efficiently while maintaining accuracy and attention to detail.
  • Strong problem-solving skills and the ability to think through issues and identify solutions, as well as managing time effectively.
  • Ability to work independently and collaboratively in a team environment.
  • Demonstrated accountability, including ownership of decisions and outcomes.
  • Proficiency with computers and standard office software (Microsoft Word, Excel, Outlook, AI, and similar tools).
  • Self-motivated with the ability to work effectively in a structured, shift-based environment.

Additional Preferred Skills & Requirements
  • Experience in customer service, operations support, logistics, or transportation environments.
  • Rail and/or Intermodal background preferred.
  • Familiarity with railroad systems or online portals used for billing, tracking, or service coordination (Such as RailConnect, Railinc and Steelroads).
  • Experience supporting time-sensitive operations or service schedules.
  • Bilingual is a plus.
  • Must successfully complete all required pre-employment assessments and background screening.
  • May be subject to a post-offer medical examination, including drug screening and physical capability testing, as applicable.
  • Must adhere to attendance and availability requirements, including timely reporting to work and remaining on duty until properly relieved by the next shift.
  • Typical workday consists of an eight-hour shift; breaks are taken at or near the workstation to maintain availability for incoming calls.
  • Candidates must be able to work on-site at our headquarters office location.
  • Less than 5% travel.

Physical & Work Environment Requirements
  • Primarily office-based position in a climate-controlled environment.
  • Requires extended periods of sitting and frequent computer and phone use.
  • May occasionally require standing, walking, bending, reaching, or lifting to 35 pounds max.

Education
  • Associate's degree or some college education preferred.

Licenses
  • Valid state-issued driver's license.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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