ZipRecruiter

Log In

1

Railroad Customer Service Jobs (NOW HIRING)

The Dupuy Group

Customer Service Representative

Houston, TX

$14.75 - $20/hr

The primary responsibility of the CSR is the coordinating the import and export of containers as they arrive by ship, truck, van, or rail. Customer Service Representatives must be knowledgeable of ...

Road & Rail Services

Railroad Carman

Oklahoma City, OK

$24/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Burnet, TX · On-site

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Burnet, TX · On-site

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Oklahoma City, OK · On-site

$24/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Burnet, TX · On-site

$24 - $28/hr

Notify management of unserviceable railcars that cannot be repaired by Road & Rail Services; Perform authorized repairs to customer and AAR specifications; Lubricate railcars and stencil lubrication ...

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

$23 - $28/hr

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all terrain ...

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all terrain ...

Road & Rail Services

Railroad Carman

Kansas City, KS · On-site

Identify repairs that can be performed by Road & Rail Services * Perform authorized repairs to customer and AAR specifications * Operate various types of mechanical equipment including all terrain ...

next page

Showing results 1-20

All JobsRailroad Customer Service Jobs

Railroad Customer Service information

See salary details

$9

$18

$26

How much do railroad customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

What are the key skills and qualifications needed to thrive as a Railroad Customer Service Representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What does a Railroad Customer Service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are some common challenges faced by Railroad Customer Service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.
More about Railroad Customer Service jobs
What cities are hiring for Railroad Customer Service jobs? Cities with the most Railroad Customer Service job openings:
What states have the most Railroad Customer Service jobs? States with the most job openings for Railroad Customer Service jobs include:
What job categories do people searching Railroad Customer Service jobs look for? The top searched job categories for Railroad Customer Service jobs are:
Railroad Customer Service jobs near you
Infographic showing various Railroad Customer Service job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

The Dupuy Group

Houston, TX

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

The Dupuy Group is looking to hire a Customer Service Representative for the Houston office.

The primary responsibility of the CSR is the coordinating the import and export of containers as they arrive by ship, truck, van, or rail. Customer Service Representatives must be knowledgeable of the various types of foods and other materials imported into the warehouse, starting with the receipt of coffee, storage, possible upgrading processes, and shipping to the customer. 

What you will be doing:

  • Coordinating weekly schedules with warehouse, trucking, and office
  • Work within a system to create inbound and outbound orders, along with other various types of services
  • Service customers with their needs and be able to resolve problems through email or over the phone in a timely manner.
  • Work independently and as a team member
  • Coordinate shipping between dispatcher and warehouse schedule
  • Keeping up to date with invoicing customers and organizing records
  • Monitoring email consistently throughout the day and responding promptly
  • Assist with training new hires on team as needed (equipment, software, processes, etc.)

What are the qualifications? 

  • High School Diploma/Equivalency; Bachelor’s Degree preferred
  • Experience in office administration; experience working in logistics preferred
  • Must be able to lift 25 pounds
  • Understanding of basic office applications including MS Office (Excel, Word, Outlook, Office 365, PowerPoint)

What’s in it for you? 

  • Health, Dental and Vision Insurance

  • Supplemental Insurance through Aflac 

  • 401k retirement plan with employer match 

  • Paid time off/Paid holidays 

  • Employer paid STD/LTD/Life Insurance 
 
 

Apply