1

Railroad Customer Service Jobs (NOW HIRING)

Customer Service Specialist

Jacksonville, FL ยท On-site

$15.75 - $20.75/hr

The individual in this position will execute the customer's purchase of rail freight transportation by coordinating all aspects of the customer's service. He or she will communicate and arrange ...

Customer Service Specialist

Jacksonville, FL ยท On-site

$15.75 - $20.75/hr

The individual in this position will execute the customer's purchase of rail freight transportation by coordinating all aspects of the customer's service. He or she will communicate and arrange ...

Customer Service Specialist

Jacksonville, FL ยท On-site

$15.75 - $20.75/hr

The individual in this position will execute the customer's purchase of rail freight transportation by coordinating all aspects of the customer's service. He or she will communicate and arrange ...

Customer Service Representative

Geismar, LA ยท On-site

$17 - $23.25/hr

Update barge, rail, truck, and drumming database and inputs barge, rail, truck and drumming ... Provide excellent customer service and response to all customer inquiries/concerns. * Work with ...

Customer Service Representative

Geismar, LA ยท On-site

$17 - $23.25/hr

Update barge, rail, truck, and drumming database and inputs barge, rail, truck and drumming ... Provide excellent customer service and response to all customer inquiries/concerns. * Work with ...

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app ... rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and ...

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app ... rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and ...

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app ... rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and ...

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app ... rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and ...

Railroad Signal Maintainer Incentives Include: * Company vehicle, laptop, and cell phone provided ... CUSTOMER SERVICE Physical Demands: * Standing, walking, bending, kneeling and/or sitting for long ...

Railroad Signal Maintainer in the Venice, FL area Incentives Include: * Company vehicle, laptop ... CUSTOMER SERVICE Physical Demands: * Standing, walking, bending, kneeling and/or sitting for long ...

Showing results 41-60

Railroad Customer Service information

See salary details

$9

$18

$26

How much do railroad customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a railroad customer service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are the key skills and qualifications needed to thrive as a railroad customer service representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What are some common challenges faced by railroad customer service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

More about Railroad Customer Service jobs

What cities are hiring for Railroad Customer Service jobs?

Cities with the most Railroad Customer Service job openings:

What states have the most Railroad Customer Service jobs?

States with the most job openings for Railroad Customer Service jobs include:

What are popular job titles related to Railroad Customer Service jobs?

For Railroad Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Railroad Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Railroad Conductor/Engineer

American Falls, ID โ€ข On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago


Job description

We are seeking a decidated railroad operations employees. This location emcompasses full railroad responsibilities and will need flexibility and adaptability from the employees.
Duties
  • Switch and move rail cars for customer and to interchange
  • Inspect, repair, and maintain track to maintain to FRA Standards
  • Inspect and repair railcars (as needed)
  • Ensure locomotive and company equipment are inspected and maintained to safe operating conditions.
Qualifications
  • 3 years of railroad operation experience is required with a heavy preference for the experience to be from Train Operations.
  • Must pass a FRA drug screen
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Vision insurance