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Railroad Customer Service Jobs (NOW HIRING)

Road & Rail Services

Railroad Carman

Nitro, WV · On-site

$26.50/hr

Inspect railcars for damage/ fatigue Identify repairs that can be performed by Road & Rail Services Perform authorized repairs to customer and AAR specifications Operate various types of mechanical ...

Road & Rail Services

Railroad Carman

Nitro, WV · On-site

$26.50/hr

Inspect railcars for damage/ fatigue Identify repairs that can be performed by Road & Rail Services Perform authorized repairs to customer and AAR specifications Operate various types of mechanical ...

Road & Rail Services

Railroad Carman

Nitro, WV

$26.50/hr

Inspect railcars for damage/ fatigue Identify repairs that can be performed by Road & Rail Services Perform authorized repairs to customer and AAR specifications Operate various types of mechanical ...

Road & Rail Services

Railroad Carmen

Fort Collins, CO · On-site

$23 - $27/hr

Inspect railcars for damage/ fatigue Identify repairs that can be performed by Road & Rail Services Perform authorized repairs to customer and AAR specifications Operate various types of mechanical ...

Road & Rail Services

Railroad Carmen

Fort Collins, CO · On-site

Inspect railcars for damage/ fatigue Identify repairs that can be performed by Road & Rail Services Perform authorized repairs to customer and AAR specifications Operate various types of mechanical ...

Road & Rail Services

Railroad Carmen

Fort Collins, CO · On-site

Inspect railcars for damage/ fatigue Identify repairs that can be performed by Road & Rail Services Perform authorized repairs to customer and AAR specifications Operate various types of mechanical ...

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How much do railroad customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

What are the key skills and qualifications needed to thrive as a Railroad Customer Service Representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What does a Railroad Customer Service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are some common challenges faced by Railroad Customer Service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.
More about Railroad Customer Service jobs
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What states have the most Railroad Customer Service jobs? States with the most job openings for Railroad Customer Service jobs include:
What job categories do people searching Railroad Customer Service jobs look for? The top searched job categories for Railroad Customer Service jobs are:
Railroad Customer Service jobs near you
OTR Driver - Milford, UT

OTR Driver - Milford, UT

Professional Transportation

Milford, UT • On-site

$18.50 - $20/hr

Other

Medical, Retirement, PTO

Posted 20 days ago

Professional Transportation Inc. rating

4.3

Company rating: 4.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

VAN DRIVERS WANTED Milford, UT
About PTI Where the RIGHT way is the SAFE way:
Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews. PTI dispatchers match up drivers with these trips and the drivers safely transport the crews to their destinations.
NEW STARTING WAGES!!!
Yard Drivers start at $18.50/hr!
OTR Drivers start at $20.00/hr!
Job Summary:
As a PTI Van Driver, you will be responsible for safely transporting railroad crew members wherever the railroad requests. Trip length and times vary depending on railroad customer needs. Safety is always our #1 priority and should be a main focus for our Van Drivers. No prior experience required! Full and Part Time positions available on multiple shifts!
Responsibilities:
  • Promoting and practicing safety awareness
  • Prioritize on time performance to meet customer needs
  • Pick up and drop off our customers safely to their destinations
  • Provide excellent customer service
  • Communicate timely with our Dispatch Center
  • Open and close all doors/hatches for the crew members
  • Report any defects, mechanical problems, or missing items found during vehicle inspection to your Supervisor
  • Promote and follow all company policies and procedures
  • All other duties as assigned by your Supervisor

Our ideal candidate must:
  • Be at least 21 years old
  • Have a valid drivers license and clean driving record
  • Have a minimum of 3 years driving experience (personal or work-related)
  • Must be able to pass a post offer drug screening, MVR, and homeland security background check
  • Live within 30 minutes of the branch location to ensure on-time performance is achieved
  • Have a medical DOT card (or obtain one upon hire) if required by your state

Benefits of Joining PTI:
  • Company provided vehicles, insurance, maintenance, and fuel
  • Multiple benefit plan options
  • Paid vacation time
  • 401(K) retirement
  • Safety recognition awards and incentives
  • On the job training
  • No heavy lifting or long-distance walking
  • Room for growth and advancement within the company
  • Home every day

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.
EOE

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