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Railroad Customer Service Jobs (NOW HIRING)

IMC Logistics

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

... customer and relates service requirements to dispatchers. Important Job Functions * Receives ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

IMC COMPANIES

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

... customer and relates service requirements to dispatchers. Important Job Functions * Receives ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

Eagle Railcar Management, LLC

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Customer Service Representative

Cairo, OH · On-site

$65K - $85K/yr

Will provide superior customer service to plant customers and assist the plant in achieving service ... Coordinates with plant management and railroad to rotate (schedule) railcars out of hold yard and ...

Eagle Railcar Management, LLC

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Customer Service Representative

Cairo, OH · On-site

$65K - $85K/yr

Will provide superior customer service to plant customers and assist the plant in achieving service ... Coordinates with plant management and railroad to rotate (schedule) railcars out of hold yard and ...

IMC Companies

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Customer Service Representative

Detroit, MI · On-site

$50K - $60K/yr

Position Overview The Customer Service Representative (CSR) serves as the primary day-to-day ... Knowledge Preferred · Transportation, trucking, intermodal, rail, and port operations. · Import ...

Plastic Express

Knowledge of demurrage, switching operations, railroad terminology, railcar billing, and rail-service issue resolution. * Experience with TMS, WMS, railcar tracking, RAN, and customer-interface ...

broadmoor

Cog Railway - Mechanic

Colorado Springs, CO

$21/hr

Performs routine maintenance, servicing and cleaning of rail cars, locomotives and companybuildings ... Maintain a courteous and professional demeanor when working with railway customer. * Possess the ...

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Railroad Customer Service information

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How much do railroad customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a railroad customer service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are the key skills and qualifications needed to thrive as a railroad customer service representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What are some common challenges faced by railroad customer service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

More about Railroad Customer Service jobs

What cities are hiring for Railroad Customer Service jobs?

Cities with the most Railroad Customer Service job openings:

What states have the most Railroad Customer Service jobs?

States with the most job openings for Railroad Customer Service jobs include:

What are popular job titles related to Railroad Customer Service jobs?

For Railroad Customer Service jobs, the most frequently searched job titles are:

Railroad Customer Service jobs near you
Infographic showing various Railroad Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Charlotte, NC • On-site

IMC Logistics
See more jobs at IMC Logisticsexternal

$15.75 - $21.25/hr

Other

Posted 9 days ago

Job description

Position Overview

Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Important Job Functions
  • Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
  • Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
  • Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs.
  • Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
  • Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
  • Notifies Cargo Specialist Supervisor/management of all service failures.
  • Proposes and implements solutions to improve overall customer service.
  • Creates and updates location profiles in computer system.
  • Works as dispatcher as volume/vacation schedule dictates.
  • Other projects as assigned by management.
  • Other tasks as requested.
Other Job Functions
  • Assist with Dispatch whenever necessary
  • Coachable and willing to learn all divisions
  • Limiting per diem to a minimum
  • Work towards improving vendor relations
Other Skills/Abilities
  • Exceptional communication, customer service and organizational skills
  • Data entry and computer skills
  • Must be innovative
  • Email and general office duties
  • Must be organized and able to multitask while processing high work volumes, with daily deadlines from customers

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