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Railroad Customer Service Jobs (NOW HIRING)

Hire Virtue

Customer Service Representative

Carlsbad, NM

$20 - $25/hr

Customer Service Representative Transportation & Logistics Location: Carlsbad, NM (Onsite) Schedule ... Coordinate shipments with rail, trucking, warehouse, and logistics partners to ensure on-time ...

New

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

Road & Rail Services

Traveling Railroad Carman

Kansas City, KS · On-site

$28 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Kansas City, MO Pay: $28.00 - $34.00 per hour Road & Rail Services is seeking an experienced ... with customer requirements, company procedures, and AAR standards. This role requires travel ...

Trinity Industries

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

Road & Rail Services

Traveling Railroad Carman

Kansas City, KS · On-site

$28 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Kansas City, MO Pay: $28.00 - $34.00 per hour Road & Rail Services is seeking an experienced ... with customer requirements, company procedures, and AAR standards. This role requires travel ...

Road & Rail Services

Traveling Railroad Carman

Chicago, IL · On-site

$28 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Chicago, IL Pay: $28.00 - $34.00 per hour Road & Rail Services is seeking an experienced Traveling ... with customer requirements, company procedures, and AAR standards. This role requires travel ...

Road & Rail Services

Traveling Railroad Carman

Chicago, IL · On-site

$28 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Chicago, IL Pay: $28.00 - $34.00 per hour Road & Rail Services is seeking an experienced Traveling ... with customer requirements, company procedures, and AAR standards. This role requires travel ...

Genesee & Wyoming

Customer Service Specialist

Jacksonville, FL · On-site

$15.75 - $20.75/hr

Rail Freight Transportation Coordinator The individual in this position will execute the customer's purchase of rail freight transportation by coordinating all aspects of the customer's service. He ...

New

Eagle Railcar Management, LLC

Be Seen First

Customer Service Representative

Cairo, OH · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Will provide superior customer service to plant customers and assist the plant in achieving service ... Coordinates with plant management and railroad to rotate (schedule) railcars out of hold yard and ...

Eagle Railcar Management, LLC

Be Seen First

Customer Service Representative

Cairo, OH · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Will provide superior customer service to plant customers and assist the plant in achieving service ... Coordinates with plant management and railroad to rotate (schedule) railcars out of hold yard and ...

Progress Rail Services Corporation

Railroad Track Assembler

Sherman, TX · On-site

$14.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD ® ...

G&W

Customer Service Specialist

Jacksonville, FL · On-site

$15.75 - $20.75/hr

The individual in this position will execute the customer's purchase of rail freight transportation by coordinating all aspects of the customer's service. He or she will communicate and arrange ...

New

Kinder Morgan

Customer Service Representative

Geismar, LA · On-site

$17 - $23.25/hr

Update barge, rail, truck, and drumming database and inputs barge, rail, truck and drumming ... Provide excellent customer service and response to all customer inquiries/concerns. * Work with ...

Kinder Morgan

Customer Service Representative

Geismar, LA · On-site

$17 - $23.25/hr

Update barge, rail, truck, and drumming database and inputs barge, rail, truck and drumming ... Provide excellent customer service and response to all customer inquiries/concerns. * Work with ...

Herzog

Customer Service Agents

New Haven, CT · On-site

$23/hr

  • Medical

  • Dental

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app ... rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and ...

Herzog

Customer Service Agents

New Haven, CT

$23/hr

  • Medical

  • Dental

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app ... rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and ...

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Railroad Customer Service information

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How much do railroad customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a railroad customer service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are the key skills and qualifications needed to thrive as a railroad customer service representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What are some common challenges faced by railroad customer service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

More about Railroad Customer Service jobs

What cities are hiring for Railroad Customer Service jobs?

Cities with the most Railroad Customer Service job openings:

What states have the most Railroad Customer Service jobs?

States with the most job openings for Railroad Customer Service jobs include:

What job categories do people searching Railroad Customer Service jobs look for?

The top searched job categories for Railroad Customer Service jobs are:

Railroad Customer Service jobs near you
Infographic showing various Railroad Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Hire Virtue

Carlsbad, NM

$20 - $25/hr

Full-time

Posted yesterday

New

Job description

Customer Service Representative

Transportation & Logistics

Location: Carlsbad, NM (Onsite)

Schedule: 9/80 Work Schedule (Every Other Friday Off)

Position Summary

Hire Virtue is recruiting on behalf of our client, a leading organization supporting the potash mining industry, for an experienced Customer Service Representative to join its Transportation & Logistics team.

This role serves as the primary point of contact for customers, internal departments, carriers, and distribution partners, ensuring the timely movement of product while delivering exceptional customer service. The ideal candidate has experience supporting industrial, rail, trucking, warehousing, or logistics operations and thrives in a fast-paced environment.

Key Responsibilities

  • Serve as the primary contact for customer inquiries, order management, and delivery coordination.
  • Enter, update, and manage customer orders using Microsoft Dynamics CRM and related business systems.
  • Coordinate shipments with rail, trucking, warehouse, and logistics partners to ensure on-time delivery.
  • Monitor order status, inventory availability, and shipment schedules while proactively communicating updates to customers.
  • Partner with Sales, Operations, Production, Transportation, and Warehouse teams to resolve issues and ensure excellent customer service.
  • Prepare shipping documentation, customer reports, and transportation records.
  • Investigate and resolve customer concerns, shipping discrepancies, and service-related issues.
  • Maintain accurate customer information and documentation within CRM and ERP systems.
  • Support continuous process improvement initiatives that enhance customer satisfaction and operational efficiency.

Qualifications

  • High school diploma or GED required; Associate's or Bachelor's degree preferred.
  • Minimum of 3 years of customer service experience within transportation, logistics, rail, trucking, manufacturing, mining, industrial operations, or supply chain environments.
  • Experience using Microsoft Dynamics CRM or Microsoft Dynamics 365 is required.
  • Experience coordinating rail, trucking, warehousing, or freight operations is strongly preferred.
  • Strong knowledge of order processing, inventory flow, and logistics coordination.
  • Excellent communication, organization, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining exceptional attention to detail.
  • Proficiency with Microsoft Office, including Excel, Outlook, and Teams.

Preferred Experience

  • Potash, mining, industrial manufacturing, or bulk materials industry experience.
  • Experience working with transportation carriers, rail providers, and warehouse operations.
  • Familiarity with sales order processing, customer account management, and logistics reporting.

Why Join Our Client?

Stable, growing organization supporting the essential potash mining industry.

Collaborative, people-first culture focused on safety and operational excellence.

Unique 9/80 work schedule, giving employees every other Friday off.

Competitive compensation and comprehensive benefits.

Opportunity to build a long-term career with an industry leader supporting customers across North America.

If you enjoy solving problems, building customer relationships, and coordinating logistics that keep critical operations moving, we'd love to hear from you.