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Railroad Customer Service Jobs (NOW HIRING)

PROFESSIONAL TRANSPORTATION INC

Dispatcher

Gillette, WY · On-site

$15/hr

Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews. PTI dispatchers match up drivers with these trips and the drivers ...

Professional Transportation

Dispatcher

Gillette, WY · On-site

$15/hr

Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews. PTI dispatchers match up drivers with these trips and the drivers ...

Conrail

Be Seen First

Customer Service Representative

Mount Laurel, NJ · On-site

$32.24 - $42.98/hr

As a local rail service provider, it is Conrail's job to make sure that customers' freight shipments are safely and efficiently moved between their rail sidings and the long-distance freight trains ...

TrinityRail

Customer Service Representative

Ferguson, KY

$13.75 - $18.75/hr

RSI Logistics , a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and ...

TrinityRail

Customer Service Representative

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics , a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and ...

TrinityRail

Customer Service Representative

Somerset, KY

$13.75 - $18.75/hr

Customer Service Representative RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

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Railroad Customer Service information

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$9

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$26

How much do railroad customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

What are the key skills and qualifications needed to thrive as a Railroad Customer Service Representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What does a Railroad Customer Service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are some common challenges faced by Railroad Customer Service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.
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Railroad Customer Service jobs near you

Customer Service / Inside Sales Representative

TPSC Transportation Products Sales Company - O Fallon, MO

O Fallon, MO

$40K - $55K/yr

Full-time

PTO

Posted 25 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service / Inside Sales Representative to join our team at Transportation Products Sales Company. In this role, you will communicate with our railroad customers across North America to identify their needs, process requests, escalate problems, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, has a positive attitude, driven, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of emails 
  • Handle inbound calls
  • Handle quote and project bid requests
  • Acknowledge and respond to Customers and Business Partners in a timely fashion
  • Help identify correct product for customers project
  • Work with service team on product repairs, work in progress and billings
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Quick Thinking and Resolution Driven
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and written communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively