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Railroad Customer Service Jobs (NOW HIRING)

IMC Companies LLC

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Verifies bookings are released at depots for export moves, and traces import containers on the rail ...

Kinder Morgan

Customer Service Representative

Geismar, LA · On-site

$17 - $23.25/hr

Update barge, rail, truck, and drumming database and inputs barge, rail, truck and drumming ... Provide excellent customer service and response to all customer inquiries/concerns. * Work with ...

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Railroad Customer Service information

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How much do railroad customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

What are the key skills and qualifications needed to thrive as a Railroad Customer Service Representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What does a Railroad Customer Service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are some common challenges faced by Railroad Customer Service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.
More about Railroad Customer Service jobs
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What states have the most Railroad Customer Service jobs? States with the most job openings for Railroad Customer Service jobs include:
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Railroad Customer Service jobs near you
Infographic showing various Railroad Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Traveling Railroad Carman

Traveling Railroad Carman

Road & Rail Services

Madison, IN • On-site

$28 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Road & Rail Services rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Traveling Railcar Repairman / Carman

Location: Madison, IN
Pay: $28.00 - $34.00 per hour

Road & Rail Services is seeking an experienced Traveling Railcar Repairman / Carman to join our team. This is a travel position for someone with hands-on railcar maintenance experience, strong welding skills, and the ability to work independently in the field.

This is not an entry-level rail position. The right candidate will understand railcar repair, take pride in safe and accurate work, and be comfortable working outdoors in all weather conditions. If you are a self-starter looking for long-term career growth with a company that promotes from within, this could be a strong fit.

What We Offer

Road & Rail Services offers steady work, competitive pay, and the opportunity to build a long-term career in the rail industry. We value safety, reliability, and employees who are ready to grow.

Benefits include:

Competitive pay of $28.00 - $34.00 per hour
Medical, dental, and vision insurance
401(k), paid holidays, and vacation
Annual steel-toe boot allowance and company-provided PPE

Position Summary

The Traveling Railcar Repairman / Carman is responsible for inspecting, maintaining, and repairing railcars in accordance with customer requirements, company procedures, and AAR standards. This role requires travel, strong mechanical ability, welding experience, and a commitment to safe, quality work.

In this role, you will:

Inspect railcars for damage, wear, safety concerns, and serviceability
Perform railcar repairs, maintenance, welding, and required documentation
Lubricate components, apply required stenciling, and assist with railcar preparation
Operate company vehicles and equipment as needed
Maintain a clean work area and follow all safety procedures

Qualifications

We are looking for someone who can step into the work with confidence and represent Road & Rail Services professionally in the field.

Qualified candidates will have:

Railcar maintenance or railcar repair experience required
Welding experience required, including stick welding
4G and 5G welding experience strongly preferred
Ability to travel and work outdoors in all weather conditions
Strong mechanical aptitude and safe tool/equipment use
Valid driver's license required
Dependable, safety-focused, and able to work as a self-starter

About Road & Rail Services

Founded in 1987, Road & Rail Services is a leading North American provider of rail-related services, including terminal operations, railcar inspection and repair, and field maintenance. We are committed to safety, quality, employee development, and promoting from within.

Apply today to build a long-term career with Road & Rail Services.

Equal Opportunity Employer & Workplace Safety

Road & Rail Services is an Equal Opportunity Employer and maintains a workplace free from discrimination in accordance with applicable laws. Safety is a core value, and all employees are expected to follow company safety policies and regulations.

Also hiring from surrounding areas, including: Hanover, IN, North Madison, IN, Dupont, IN, Vevay, IN, Scottsburg, IN, Austin, IN, North Vernon, IN, Versailles, IN, Osgood, IN, Seymour, IN, Columbus, IN, Greensburg, IN, Carrollton, KY, Milton, KY, Bedford, KY, Campbellsburg, KY, La Grange, KY, New Castle, KY, Shelbyville, KY, Eminence, KY, Taylorsville, KY, Prospect, KY, Charlestown, IN, Sellersburg, IN, Jeffersonville, IN, Clarksville, IN, New Albany, IN, and Louisville, KY.

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