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R365 Jobs in Ohio (NOW HIRING)

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General Manager

Cleveland, OH · On-site

$62K - $70K/yr

Accountable to ensure invoices are entered timely and accurately into R365. Ensures accurate kitchen staffing levels following labor budgets and maintains acceptable turnover levels as established.

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Kitchen Manager

Cleveland, OH · On-site

$55K - $60K/yr

Accountable to ensure invoices are entered timely and accurately into R365. Ensures accurate kitchen staffing levels following labor budgets and maintains acceptable turnover levels as established.

R365 information

See Ohio salary details

$8

$24

$56

How much do r365 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for r365 in Ohio is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.84 and $28.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the r365 position, and why are they important?

To thrive as an R365 Accountant, you need a solid background in accounting, strong analytical skills, and familiarity with restaurant or hospitality finance practices. Technical proficiency with Restaurant365 software, accounting platforms like QuickBooks, and Microsoft Excel is highly valuable for this position. Attention to detail, organizational skills, and effective communication are important soft skills that help in managing complex transactions and working with diverse teams. These skills ensure accuracy in financial reporting, smooth workflow integration, and effective support for restaurant operations.

What is an r365?

An R365 job typically refers to a position at Restaurant365, a software company providing cloud-based accounting and management solutions for the restaurant industry. Roles at R365 can range from software development and customer support to sales and implementation consulting. Employees work to help restaurants streamline operations, improve financial efficiency, and enhance data-driven decision-making.

What are the main responsibilities in an r365 accountant role?

As an R365 Accountant, your primary responsibilities typically include managing daily financial transactions, reconciling accounts, processing invoices, and preparing financial statements using the Restaurant365 platform. You may collaborate closely with operational managers and restaurant staff to ensure accuracy and compliance. Weekly tasks often involve analyzing sales data, monitoring costs, and providing support during audits. This role is dynamic and fast-paced, making strong time management skills essential for success.

What are popular job titles related to R365 jobs in Ohio? For R365 jobs in Ohio, the most frequently searched job titles are:
Infographic showing various R365 job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,085 per year, or $24.1 per hour.

Enterprise Customer Experience Specialist

Restaurant365

Akron, OH • On-site

$70K - $98K/yr

Other

Medical, Retirement, PTO

Posted 5 days ago


Job description

Enterprise Customer Experience Specialist

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class"... and we want that for you too!

The Enterprise Customer Experience Specialist is the primary support point of contact for one or more high-profile Premier customers assisting them with support related aspects, features, and specifications. The Enterprise Customer Experience Specialist will possess customer-facing skills to forge relationships that represent R365 well within a customer's environment and drive discussions on incidents, cases, best practices, and risk management to resolve support related issues and challenges to enable a comprehensive solution for customers. In this role, the Specialist will act as the voice of the customer within R365 to escalate problems and drive prioritization of business-critical needs for our customers.

How you'll add value:

  • Monitor all tickets, chats, and calls from assigned enterprise clients to ensure team KPI performance, including timely, accurate, and comprehensive responses and resolutions.
  • Escalate cases as needed, helping Support agents and team leaders understand heightened sensitivities of particular clients and/or cases.
  • Take ownership of cases as needed.
  • Serve as project manager of difficult and high-priority customer needs, marshalling resources from Customer Success, Development, and Product to ensure organizational alignment and comprehensive solution delivery.
  • Take direction from a variety of CS leadership stakeholders, including senior Support leaders, VP of Enterprise Success, and Sr. VP of Customer Success.
  • Assess "big picture" understanding of client support needs, preferences, and pain points.
  • Meet monthly with customers to review open support cases and understand their top priorities.
  • Assist Support leadership in evaluating strategies and devising innovations to meet enterprise customer needs.
  • Help Customer Success leadership understand and deliver enterprise customer retention requirements.
  • Collaborate with members of CSM and Onboarding teams to ensure Customer Success strategic alignment.
  • Monitor new enterprise support initiatives and experiments to help CS leadership gauge effectiveness.
  • Be available to customers via personal phone and email inside and outside of business hours.
  • Other duties as assigned.

What you'll need to be successful in this role:

  • One year of standout performance as R365 Support agent preferred.
  • Expertise in POS integrations, Operations, Accounting, or Workforce, and general working knowledge of other disciplines preferred.
  • Three years of restaurant operations experience preferred.
  • Three years of distinguished customer support experience preferred.
  • BA preferred.
  • Extreme flexibility with daily priorities and ongoing initiatives.
  • Comfort collaborating with members of senior leadership.
  • Exceptional communication.
  • Exceptional project management skills.
  • Exceptional troubleshooting skills.
  • Exceptional level of responsibility demonstrated on difficult and sensitive support cases.
  • Willingness to be available 24 x 7 x 365.

R365 Team Member Benefits & Perks

  • This position has a salary range of $70000 - $98,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday

$70,000 - $98,000 a year

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.