Benefits:- Bonus based on performance
- Free uniforms
- Health insurance
- Paid time off
Roles & Responsibilities:
With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:
- Answer inbound phone calls promptly during business hours & pre-screen incoming leads/potential customers in a proper manner.
- Manage and respond to the inbound email correspondence and forward accordingly including voicemails and/or messages from answering service.
- Greet customers and all other visitors to the showroom promptly and professionally.
- Strategically schedule estimate appointments and installations properly using the appropriate customer software.
- Quote product by telephone for potential new clients/customers.
- Assist Estimators with follow up on pending estimates by phone and/or email.
- Check order confirmations from fabricators/vendors for size and pricing accuracy.
- Oversee proper filing of daily work orders and estimates.
Qualifications & Educational Requirements:
- 1-2 years in an office management role involving a home service business.
- HS Diploma or equivalent.
- All candidates must pass initial background check.
Preferred Skills:
- 1-2 years residential glass experience (ordering, estimating, office/project management) preferred.
- 2 or 4-year college degree preferred.
- Excellent verbal/written communications skills.
- Microsoft Office proficient (Word, Excel).
- Experience with QuickBooks Online and web based software preferred.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.