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Customer Experience Specialist - Kentwood, MI
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Customer Experience Specialist to join our Transportation Technologies team in Kentwood MI. This is a fantastic opportunity to grow a versatile career in technical sales.
Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely. Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Customer Experience Specialist provides dedicated sales support by managing inbound quote requests, generating pricing, and developing proposals while maintaining timely and professional communication with clients throughout the sales process. The ideal candidate will also support leadership through data reporting, account follow-up, and analysis of quote activity to help drive business growth.
Shift/Schedule: 8-5 Monday-Friday - onsite (can move to Hybrid after training)
Salary & Benefits Information
The base wage for this position is $20-26 per hour with possible commission package. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:

• Respond to all in-bound quote requests. Log information into CRM as required.
• Communicate with clients to ensure requests are understood and responded to in a timely manner.
• Generate pricing for quote requests utilizing provided pricing tools and/or deliver quotes to customers.
• Develop standard pricing tables and/or proposal templates.
• Follow-up on outstanding quotes as needed.
• Follow-up on aged accounts regarding potential business as needed.
• Perform research regarding quote loss, report data to leadership and track and make notes accordingly.
• May be assigned to manage designated accounts.
• Perform other duties as assigned.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:

• HS Diploma or GED required.
• 1+ years of customer service or sales experience.
• Ability to effectively articulate capabilities in a variety of formats to a variety of audiences.
• Must have superior interpersonal skills.
• Model Intertek's 10X Energies at all times within the work place, practicing business the right way
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
• Ability to communicate and interact effectively in verbal written and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Must be customer focused and quality driven

Preferred Requirements & Qualifications:

• Bachelor's Degree in Marketing, Sales, Communication, or Technical field

Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
We Value Diversity
Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email intertekhrusa@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
About Us
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.
About the Team
The Transportation Technologies team provides the transportation industry with the confidence that its products and services meet required safety and quality standards. The team's services cover advisory, auditing, certification, inspection, outsourcing, quality assurance, testing, training, and more for automotive, aerospace, marine, rail and more.