Quitline Jobs (NOW HIRING)

Do you have an interest in helping others? Street smarts? The ability to build trust? Trenton Health Team offers full-time positions with a full range of benefits, and a supportive team environment. We are seeking to build a team that is representative of the Trenton community. Trenton Health Team offers competitive salaries and a full range of benefits.

About Trenton Health Team

Trenton Health Team's mission is to improve health and well-being in greater Trenton. We are committed to ensuring everyone has access to healthcare while also addressing societal factors such as food, housing, jobs and safety. A core pillar of our work is to support individuals and families to overcome barriers to living healthy, happy lives.

Major Functions:

Act as a caring neighbor to help patients address the social, medical, and community problems that lead to poor health. The goal is to help low-income patients deal with 'real life' issues, assist with the tasks of getting medical care, and work on health goals. Provide clinical and social service navigation to all clients, removing barriers through identifying resources and helping them navigate the health system.

Essential Functions

• Patient Engagement and Support:

• Makes initial outreach to identified patients, explains THT’s programs, and engages with them to encourage enrollment and participation.

• Meets patients in a clinic, hospital, or at home to conduct a needs assessment and help patients set health goals.

• Makes weekly follow-up calls and/or home visits to patients.

• Motivates patients to meet their health goals.

• Helps patients with social issues like homelessness, substance abuse, and hunger.

• Assists patients with organizing records, making follow-up appointments, and filling prescriptions.

• Assists patients in filling out applications for benefits like insurance and food stamps.

• Informs the participant on financial aspects of care and connects participants to financial resources as needed.

• Picks up and delivers medications or other appropriate equipment, supplies, or medications to clients as needed.

• Outreach, Screening, and Advocacy:

• Conducts initial outreach to patients for social and health-related screenings; explains programs and schedules patients for screening services at community events and/or facility clinic sessions.

• Participates in community outreach to increase participation in programs such as cancer screening and smoking cessation.

• Acts as the patient advocate and supports the member through their patient journey, starting with initial outreach.

• Provides culturally and linguistically appropriate education related to cancer awareness, screening, and prevention.

• Refers individuals who are active users of tobacco to NJ Quitline.

• Documentation:

• Documents each patient encounter in detail.

• In collaboration with the Program Manager and external providers, develops and documents the care plan.
  

Additional Functions

• Prepares reports and documents as needed or requested.

• Attends and participates in regular team meetings.

• Assumes all other duties and responsibilities as assigned by Senior Leadership.

Required Qualifications

• Education & Experience:

• High School Diploma, GED, or equivalent.

• Ability to obtain NJDOH or Impact CHW Certification (or equivalent) within 6 months of hire.

• Skills and Abilities:

• Excellent oral and written communication skills.

• Ability to carry out written and oral instructions.

• Ability to exercise judgment in the application of professional services.

• Comfortable with home visits and outreach.

• Comfortable with computer data entry.

• Able and willing to work full-time.

• Language:

• Spoken Spanish and/or Haitian Creole a plus.
  

COMPETENCIES

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.