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Quitline Jobs (NOW HIRING)

RVO Health

Provider Outreach Specialist

$58K - $60K/yr

Deliver presentations and training on tobacco intervention, Quitline services, and the Live Vape Free program to healthcare providers, community organizations, and the public. * Represent RVO Health ...

The University of Miami

Case Worker

Miami, FL · On-site

Disseminates information on the Florida Tobacco Quitline at participating clinical sites, and at community events. Direct Services/Tobacco Cessation Delivery (50%) * Completes tobacco cessation and ...

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Quitline information

What are some typical challenges faced by quitline counselors and how are they addressed?

Quitline counselors often encounter challenges such as handling emotionally charged conversations, managing high call volumes, and supporting individuals who may experience repeated setbacks in their quit attempts. To address these challenges, counselors receive specialized training in motivational interviewing, stress management, and de-escalation techniques. They also work within supportive teams that encourage collaboration and offer regular supervision to debrief difficult calls. This structure helps maintain counselor well-being and ensures clients receive consistent, high-quality support on their quit journey.

What are the key skills and qualifications needed to thrive in the quitline position, and why are they important?

To thrive as a Quitline counselor, you need a background in health education, counseling, or a related field, often supported by training in tobacco cessation and motivational interviewing. Familiarity with call center software, case management systems, and national quitline protocols is highly beneficial. Outstanding active listening, empathy, and communication skills help build rapport and encourage behavioral change in clients. These capabilities are vital for effectively supporting individuals seeking to quit tobacco and for maintaining a supportive, professional environment.

What is a quitline?

A Quitline job involves providing support and guidance to individuals looking to quit smoking or other tobacco products. Responsibilities typically include answering calls, offering counseling, sharing resources, and helping create personalized quit plans. Quitline employees may work as trained counselors, coaches, or support specialists. The goal is to assist individuals in overcoming nicotine addiction using evidence-based strategies.

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What are the most commonly searched types of Quitline jobs? The most popular types of Quitline jobs are:
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Quitline jobs near you
Infographic showing various Quitline job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 75% In-person, and 25% Remote job distribution.

Cancer Prevention Associate I (First Shift/Part Time)

Roswell Park

Buffalo, NY • On-site

$44K - $57K/yr

Other

Posted 3 days ago

New

Roswell Park Comprehensive Cancer Center rating

8.1

Company rating: 8.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Cancer Prevention Associate I (First Shift/Part Time)

As a Quitline Coach, you'll play an important role in supporting individuals who are ready to stop smoking and improve their health. In this position, you'll be one of the first points of contact for people reaching out to the New York State Smokers' Quitline. Through compassionate conversations, education, and encouragement, you'll help callers navigate their quit journey while connecting them with the resources and support they need.

This is a great opportunity for someone who is passionate about public health, enjoys meaningful one-on-one interactions, and wants to make a difference every day.

What You'll Do:

  • Respond to smoking cessation inquiries from individuals across New York State
  • Provide peer coaching, guidance, and encouragement to support callers in reaching their tobacco-free goals
  • Share information and connect individuals with available smoking cessation resources and services
  • Document interactions and maintain accurate records to support program tracking and reporting
  • Monitor and follow established program standards and quality measures
  • Serve as a knowledgeable resource on Quitline services, processes, and current protocols
  • Support the day-to-day operations of the New York State Smokers' Quitline program
  • Follow organizational policies and procedures while delivering exceptional customer service

What You'll Bring:

  • Enjoy helping people through coaching, education, or customer support
  • Communicate with empathy, patience, and professionalism
  • Are comfortable speaking with individuals from diverse backgrounds
  • Can build trust and rapport during phone-based conversations
  • Have strong listening, problem-solving, and organizational skills
  • Pay close attention to detail and maintain accurate documentation
  • Thrive in a team-oriented environment while managing your own responsibilities
  • Are passionate about health, wellness, and supporting positive behavior change

Why You'll Love Working Here:

At Roswell Park Comprehensive Cancer Center, your work directly contributes to improving lives and advancing health outcomes in our community. Every team member plays a role in supporting our mission to eliminate cancer's grip on humanity through research, innovation, education, and compassionate care.

When you join Roswell Park, you'll be part of an organization that offers:

  • Meaningful work that helps people live healthier lives
  • A collaborative and mission-driven team environment
  • Opportunities for professional growth and development
  • The chance to make a lasting impact on individuals, families, and communities
  • Employment with New York State's only National Cancer Institute-designated Comprehensive Cancer Center outside of New York City, recognized for research, innovation, and excellence in patient care.

Salary Range: $44,838 – $57,232 which includes a comprehensive benefits package.

Required Education and Experience:

  • 1. Associate's degree in an appropriate field and the equivalent of two (2) years of full-time experience in a call center, customer service, or healthcare; or
  • 2. High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a call center, customer service, or healthcare.

NOTE:

  • 1. Must be a current non-smoker.
  • 2. Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

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