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Queue Manager Jobs in Orem, UT (NOW HIRING)

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT

Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently ... Queue Penetration * Agent Occupancy * Average Handle Time (AHT) * Abandon Rate * Contact Rate

ION Solar

Installation Scheduling Crew Member

Orem, UT · On-site

$15.50 - $19.50/hr

When a solar project meets the necessary requirements and enters the queue, coordinators conduct a ... Excellent time management skills with a proven ability to meet deadlines. * Proficient with ...

ION Solar

Installation Scheduling Crew Member

Orem, UT · On-site

$15.50 - $19.50/hr

When a solar project meets the necessary requirements and enters the queue, coordinators conduct a ... Excellent time management skills with a proven ability to meet deadlines. * Proficient with ...

Brevium

IT Level 2

American Fork, UT · On-site

$60K - $70K/yr

CISO / IT Manager Works closely with: Systems Administrator Location: Onsite - Utah Employment ... This is not a ticket-queue-only position. Work is organized around operational responsibilities ...

Brevium

IT Level 2

American Fork, UT

$60K - $70K/yr

CISO / IT Manager Works closely with: Systems Administrator Location: Onsite - Utah Employment ... This is not a ticket-queue-only position. Work is organized around operational responsibilities ...

Proactive Health

Inside Sales Representative

Lehi, UT · Remote

$50K/yr

Manage a dense daily call queue, executing 80-100+ outbound calls to warm, pre-referred leads with persistence, speed, and continuous energy. * Close the Enrollment: Move past a passive "maybe ...

SolutionStream

Sr. .Net Developer

Lehi, UT · On-site

$51.25 - $67.50/hr

Manage code using version control systems such as GIT. * Research and recommend new technologies to ... CodeCommit, Lambda, S3, DynamoDB, Cognito, CloudWatch, EC2 Image Builder, Simple Queue Service ...

SolutionStream LLC.

Sr. .Net Developer

Lehi, UT · On-site

$51.25 - $67.50/hr

Manage code using version control systems such as GIT. * Research and recommend new technologies to ... CodeCommit, Lambda, S3, DynamoDB, Cognito, CloudWatch, EC2 Image Builder, Simple Queue Service ...

Dentist Advisors

Associate Advisor

Holladay, UT · On-site

You are accountable for the work that comes out of the queue for your clients. * Deadline Management: Proactively manage timelines across all deliverables and flag anything at risk of slipping before ...

Dentist Advisors

Associate Advisor

Holladay, UT · On-site

$60 - $80/hr

You are accountable for the work that comes out of the queue for your clients. * Deadline Management: Proactively manage timelines across all deliverables and flag anything at risk of slipping before ...

Orion

Client Support Representative

Lehi, UT · Hybrid

$20.67 - $29.57/hr

Maintain strong adherence to schedules and support queue coverage across required channels * Own ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

Dentist Advisors

Associate Advisor

Holladay, UT

You are accountable for the work that comes out of the queue for your clients. * Deadline Management: Proactively manage timelines across all deliverables and flag anything at risk of slipping before ...

FedEx Office

Retail Customer Service Associate

South Jordan, UT · On-site

$14.25 - $15.75/hr

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail ...

FedEx

Retail Customer Service Associate

South Jordan, UT · On-site

$14.25 - $15.75/hr

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail ...

Weidner Apartment Homes

Leasing Consultant

Sandy, UT · On-site

$15.75 - $18.50/hr

A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a ... Maintain and follow up on traffic in queue * Shop competitive properties at least monthly; Adhere ...

Proofpoint

Director, Presales Engineering

Draper, UT · On-site

... management, field productivity, and product advocacy. This leader will step into a role that ... queue ownership, approval paths, and exception handling. * Coordinate globally across AMER, EMEA ...

FedEx

Retail Customer Service Associate

Park City, UT

$15.75 - $17.25/hr

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for queue manager in Orem, UT is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.41 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Orem, UT?

For Queue Manager jobs in Orem, UT, the most frequently searched job titles are:

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The top searched job categories for Queue Manager jobs in Orem, UT are:

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Queue Manager jobs near you

Senior Dialer Analyst

SoFi

Cottonwood Heights, UT

Full-time

Posted 13 days ago

Job description

The Role:

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A).

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach .  Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls. 

What you'll do:

Operational Management

  • Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets.
  • Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches.
  • Monitor agent status in real-time to maximize productivity and reduce idle time.

Analytics & Reporting

  • Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies.
  • Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness.

Risk & Compliance

  • Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws.
  • Partner with Risk stakeholders to establish control inventories, descriptions, and workflows for consistent testing.
  • Proactively monitor regulatory changes and support remediation efforts to address control gaps.

Strategic Collaboration

  • Work with business partners to identify staffing gaps, monitor agent patterns, and plan future initiatives.
  • Develop training materials and communication tools to share best practices and program enhancements with stakeholders.

Typical KPIs (A Senior Dialer Analyst is often responsible for improving):

  • Right Party Contact Rate (RPC)
  • Promise-to-Pay (PTP)
  • Dollars Collected
  • Roll Rates
  • Delinquency Cure Rate
  • Queue Penetration
  • Agent Occupancy
  • Average Handle Time (AHT)
  • Abandon Rate
  • Contact Rate
  • Connect Rate
  • Cost per Contact
  • Cost per Dollar Collected

What you'll need:

  • Experience working in a fast paced, collections call center environment
  • Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
  • Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement. Experience with Tableau or similar data visualization tools is preferred.
  • A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
  • Strong written and verbal communication skills, ability to articulate issues, and create reports used by senior management
  • Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels.
  • Ability to work independently with limited daily supervision while meeting deadlines.
  • Ability to navigate through ambiguity, manage and coordinate multiple project assignments, and deliver on commitments.
  • Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners. 
  • Experience with risk data, reporting, and analysis; including systems.
  • Experience in highly-matrixed, fast-paced environments.

Preferred: 

  • Previous experience in Banking or Fintech
  • Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
  • Utilize SQL queries to extract, analyze, and manipulate data for performance monitoring and strategic decision-making

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