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Queue Manager Jobs in Everett, WA (NOW HIRING)

EvergreenHealth

Patient Services Rep

Redmond, WA · On-site

Responsibilities include pre- registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing ...

EvergreenHealth

Patient Services Rep

Kirkland, WA · On-site

$22.59 - $36.14/hr

Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing ...

EvergreenHealth

Patient Services Rep

Kirkland, WA · On-site

$22.59 - $36.14/hr

Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing ...

Evergreen Health

Patient Services Rep

Kirkland, WA · On-site

$22.59 - $36.14/hr

Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing ...

EvergreenHealth

Patient Services Rep

Redmond, WA · On-site

$22.59 - $36.14/hr

Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing ...

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Queue Manager information

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$14

$23

$47

How much do queue manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for queue manager in Everett, WA is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $23.37 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Everett, WA? For Queue Manager jobs in Everett, WA, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Everett, WA look for? The top searched job categories for Queue Manager jobs in Everett, WA are:
What cities near Everett, WA are hiring for Queue Manager jobs? Cities near Everett, WA with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Everett, WA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,856 per year, or $23.5 per hour.

Patient Services Rep-Contact Center

EvergreenHealth

Kirkland, WA

$22.59 - $36.14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Wage Range: $22.59 - $36.14 per hour
 
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. 
 
 
Job Summary:
Serves as the first point-of-contact for patients in a fast-paced call center.  Utilizes exceptional customer service skills to coordinate patient care and to provide an excellent patient experience. Responsibilities may include inbound and outbound call management in relation to patient registration and scheduling; payment processing and charge reconciliation; message and work queue management; facilitating pathway for patients needing RN triage; prior authorizations, medication refill management; referral management and other duties as assigned.
 
Primary Duties:  
  1. Coordinates all aspects of patient scheduling to include creating initial and follow up in-person and virtual visit appointments; rescheduling, cancelling, and managing self-scheduled appointments in a timely manner that meets the needs of the patient and optimizes provider schedules. 
  2. Requests, confirms, and validates interpreter services to meet patient needs.
  3. Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurances/co-pays, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
  4. Markets the benefits of the patient portal and assists patients with the enrollment process.
  5. Manages multi-line telephone system (incoming and outgoing).
  6. Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.  Coordinates emergent or add-on patient care requests with clinical team and provider.
  7. Responsible for message management to include accurate and complete messages, may propose orders and coordinate communication with clinic staff.
  8. Manages various work queues and takes prompt action to respond to pending requests.
  9. Prepares and sends letters, portal messages or phone calls to communicate pertinent information and important patient outreach.
  10. Performs other duties as assigned.
 
License, Certification, Education or Experience:
 
REQUIRED for the position:
  • High School diploma or equivalent
  • 1 year of experience in a customer service role
  • Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions
  • Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery)
  • Strong written communication skills, including ability to spell accurately and write legibly
  • Ability to work independently, show initiative and work productively within a team environment
  • Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate
  • Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy, and guidelines
  • Keyboarding skills and working knowledge of Windows based software systems
DESIRED for the position: 
  • Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc. 
  • Knowledge of basic medical terminology/common medications
  • Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance Portals
  • Electronic Medical Record (EMR) experience, Epic
  • Familiarity with HIPAA and other health industry compliance standards
 
Benefit Information:
Choices that care for you and your family
 
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
 
  • Medical, vision and dental insurance
  • On-demand virtual health care
  • Health Savings Account
  • Flexible Spending Account
  • Life and disability insurance
  • Retirement plans 457(b) and 401(a) with employer contribution)
  • Tuition assistance for undergraduate and graduate degrees
  • Federal Public Service Loan Forgiveness program
  • Paid Time Off/Vacation
  • Extended Illness Bank/Sick Leave
  • Paid holidays
  • Voluntary hospital indemnity insurance
  • Voluntary identity theft protection
  • Voluntary legal insurance
  • Pay in lieu of benefits premium program
  • Free parking
  • Commuter benefits
  • Cafeteria & Gift Shop Discount

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth   

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About EvergreenHealth

Sourced by ZipRecruiter

At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Kirkland, WA, US

Year founded

1972

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