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Queue Manager Jobs in Draper, UT (NOW HIRING)

Awardco

Sr. Technical Program Manager

Lindon, UT · On-site

... queue. • Act as the "glue" between the requesting department and the Systems team. You manage the ... project timeline, unblock technical questions, and ensure the final delivery meets the original ...

CRH

Customer Experience Manager

North Salt Lake, UT · On-site

Manage & participate in phone queue and customer service email boxes * Assist CXRs in taking orders via phone and processing orders, as needed * Check sales orders for accuracy and monitoring sales ...

CRH

Customer Experience Manager

North Salt Lake, UT

Manage & participate in phone queue and customer service email boxes * Assist CXRs in taking orders via phone and processing orders, as needed * Check sales orders for accuracy and monitoring sales ...

Brady Corporation

Pricing Analyst

Salt Lake City, UT · On-site

Manage pricing queue containing requests from internal and external customers * Identify opportunities to increase efficiencies, automate, and improve customer pricing data quality. Actively engage ...

UrgentVet

Urgent Care Relief Veterinarian

Taylorsville, UT · On-site

$75 - $200/hr

We are an urgent care clinic with cloud-based electronic medical records and an online queue system ... Manage multiple patients and varying priorities within allotted timeframes Skills, Knowledge, and ...

BGIS

Program Manager (Data Center Lead)

West Jordan, UT · On-site

$155K/yr

Manage the ServiceNow ticketing queue, prioritizing and scheduling tasks to meet/exceed SLAs. * Oversee physical installation and power-up (Rack & Stack) of servers, peripherals, and network ...

Layton

Content & Production Manager

Sandy, UT

... the queue without a good reason. * Decide what gets made, in what format, and when. Brief it ... Lead and manage a team of two video producers and one photography coordinator day-to-day. Make sure ...

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How much do queue manager jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for queue manager in Draper, UT is $19.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.76 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What job categories do people searching Queue Manager jobs in Draper, UT look for? The top searched job categories for Queue Manager jobs in Draper, UT are:
What cities near Draper, UT are hiring for Queue Manager jobs? Cities near Draper, UT with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Draper, UT as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,345 per year, or $19.9 per hour.
Bingham Cyclery - Service Manager

Bingham Cyclery - Service Manager

Bingham Cyclery

Salt Lake City, UT • On-site

$19 - $23/hr

Full-time

Posted 22 days ago

Job description


About This Role

The Service Manager is accountable for the performance, efficiency, and customer experience of the service department. This role serves as the primary point of contact between customers and technicians while leading workflow, quality control, staff development, and service profitability. This is a hands-on leadership role requiring strong technical knowledge, excellent customer communication, and disciplined operational management.


What You'll Do

Customer Experience & Service Sales

  • Serve as the primary service writer and customer-facing leader for the service department.
  • Assess bicycle service needs through inspection and consultation.
  • Clearly explain recommended repairs, maintenance options, timelines, and pricing.
  • Write accurate, detailed, and complete service tickets.
  • Obtain customer authorization prior to work being performed.
  • Recommend and upsell appropriate service packages, accessories, and maintenance solutions.
  • Handle customer questions, concerns, and follow-ups professionally.
  • Resolve escalated service issues promptly, involving leadership when appropriate.

Service Department Operations

  • Manage service scheduling, repair queue, and turnaround times.
  • Assign work to technicians based on skill level, efficiency, and workload.
  • Track job progress to ensure repairs are completed accurately and on time.
  • Perform final quality checks prior to customer pickup.
  • Maintain a clean, organized, and efficient service workspace.
  • Ensure shop processes, safety standards, and service procedures are followed.
  • Collaborate with sales staff to support overall store goals.

Team Leadership & Development

  • Train, coach, and mentor service staff.
  • Support onboarding and ongoing technical development of technicians.
  • Set clear expectations for productivity, quality, and customer experience.
  • Monitor technician performance and provide feedback.
  • Uphold company policies, standards, and culture.
  • Participate in monthly manager meetings.

Inventory, Warranty & Financial Performance

  • Manage service inventory, including ordering, stocking, and pricing accuracy.
  • Monitor labor revenue, parts margin, and department efficiency.
  • Track warranty submissions and ensure reimbursements are accurate and timely.
  • Support store leadership in achieving service-related KPIs and profitability goals.

Key Performance Indicators

  • Service labor revenue vs target.
  • Average turnaround time.
  • Quality control and comeback rate.
  • Warranty recovery accuracy and timeliness.
  • Service margin performance.
  • Customer satisfaction and service-related reviews.
  • Technician productivity and efficiency.

Requirements

Qualifications

  • Four or more years of bicycle repair, service writing, or service department experience.
  • Previous service management or supervisory experience preferred.
  • Strong customer service, communication, and organizational skills.
  • Ability to manage workflow in a fast-paced retail environment.
  • Experience with e-bikes and electronic systems.
  • Ability to understand, manage, and achieve performance goals.
  • Comfort using POS and service management systems.

Physical Requirements

  • Ability to lift bicycles and boxes up to 100 pounds.
  • Ability to stand and walk for extended periods.
  • Ability to perform bike inspections involving bending, lifting, and twisting.

Nice To Haves

Application Instructions: Complete online job application (https://www.binghamcyclery.com/about/application-for-employment-staff-pg1412.htm)


Benefits

Benefits & Perks

  • Competitive compensation DOE with performance incentives.
  • Employee discounts on bikes, parts, and accessories.
  • Paid training, certifications, and professional development.
  • Supportive, mission-driven company culture.

About Us

We're local and we love it!


We love where we live and have for over 60 years. We strengthen the fabric of our community and bring the joy of riding into the hands of many. We love riding bikes. We firmly believe that bikes make the world a better place and we’re honored to share that with you.


At Bingham Cyclery, we focus on you as a rider and the local riding infrastructure, we work hard to give you the roads, trails, teams, clubs, service, education and rides to help create the most successful cycling version of yourself possible.