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Queue Manager Jobs in Albuquerque, NM (NOW HIRING)

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PSID Employee Investigator Lead

Albuquerque, NM

$91K - $108K/yr

Monitor and analyze each queue to increase or reduce volumes based on the needs of personnel, the ... The Supervisor is responsible for managing employee workflow, training new hires, managing team ...

CCMSI

Medical Only Claim Representative I

Albuquerque, NM · On-site

$20/hr

Success in this role is measured by: • Queue management - timely handling of assigned medical-only claims • Audit performance - compliance with corporate standards and NM regulations • Accuracy ...

ADC Ltd

PSID Employee Investigator Lead

Albuquerque, NM · On-site

$65K - $71K/yr

Monitor and analyze each queue to increase or reduce volumes based on the needs of personnel, the ... The Supervisor is responsible for managing employee workflow, training new hires, managing team ...

National-Seating-

General Manager

Albuquerque, NM · On-site

$110 - $150/hr

Conducts the Client Care Management Checklist on a daily/weekly/monthly basis, as required. (Reviewing the CSR queue, not scheduled deliveries, receiving product management, etc.) Responsible for ...

Leidos

Senior Desktop Systems Analyst

Albuquerque, NM · On-site

$82K - $149K/yr

Oversee queue management andensure SLAs and response timesare met * Act as the primaryescalation pointfor complex technical tickets * Perform root cause analysison Endpoints and Printers * Diagnose ...

AeroVironment

Manager, Service Desk

Albuquerque, NM · On-site

This role manages all procedures related to the identification, prioritization, assignment, and resolution of incidents and requests, including queue monitoring, SLA tracking, and operational ...

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How much do queue manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for queue manager in Albuquerque, NM is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $20.48 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Albuquerque, NM?

For Queue Manager jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Albuquerque, NM look for?

The top searched job categories for Queue Manager jobs in Albuquerque, NM are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Albuquerque, NM as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,870 per year, or $20.6 per hour.

Service Ops Assistant Manager

Albuquerque, NM • On-site

Albertsons
Food and Beverage Stores • 10K+ employees

5.9

Company rating: 5.9 out of 10

Based on 1,164 frontline employees who took The Breakroom Quiz

66th of 123 rated grocery stores

Recommended by students

Paid breaks

Uninterrupted breaks

Learn more about Albertsonsexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

Why choose us? 

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Assistant Manager, where customer experience, operational excellence, and frontend leadership come together. 

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As an Service Operations Assistnat Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customerfacing environment where your work directly supports store performance and customer engagement. 

Bring your flavor  

Building the future of food and wellbeing starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit. 

Main responsibilities: 

  • Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service 

  • Coach and develop associates on service standards, courtesy programs, and service recovery 

  • Oversee daily frontend operations including check stands, selfcheckout (SCO), service desk, and checkout processes 

  • Ensure compliance with cash handling, security, returns, refunds, and transaction policies 

  • Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs 

  • Oversee cash office processes including safe counts, till audits, deposits, and reconciliation 

  • Ensure frontend readiness for audits, compliance requirements, and company programs 

  • Hire, train, coach, schedule, and develop service associates, supervisors, and frontend staff 

  • Support shrink reduction, fraud prevention, and proper handling of restricted items 

  • Complete required reports and maintain strong communication with management teams 

We are looking for candidates who possess the following: 

Soft skills: 

  • Strong customerservice focus with a calm, professional team presence 

  • Effective communication, coaching, and conflictresolution skills 

  • Strong organization, prioritization, and planning abilities 

  • Ability to multitask in a fastpaced, customerfacing environment 

Competencies: 

  • Frontend and customer service operations 

  • Cash handling, cash office accuracy, and compliance execution 

  • Labor planning, scheduling, and service productivity 

  • Service standards, audit readiness, and loss prevention support 

Knowledge: 

  • Store operations, service programs, and frontend systems 

  • Cash handling procedures, security protocols, and transaction policies 

  • Scheduling tools and basic computer applications 

Abilities: 

  • Ability to review service metrics, labor usage, and performance trends 

  • Ability to train, coach, and develop associates and supervisors 

  • Ability to stand, move, lift, carry, or push moderate loads as required 

  • Travel requirements: None 

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct 

We also provide a variety of benefits including: 

  • Competitive wages paid weekly 

  • Associate discounts 

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) 

  • Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits 

  • Leaders invested in your training, career growth and development 

  • An inclusive work environment with talented colleagues who reflect the communities we serve 

Our Values - Click below to view video:   ACI Values 

A copy of the full job description can be made available to you.

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

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