... chat, AI related inquiries, etc. Pay range: $17.20+ per hour; employee may be eligible to receive ... Quest Select * Eligibility * QLS * Facilities Database * Optimaxx Physical and Mental Requirements:
... chat, AI related inquiries, etc. Pay range: $17.20+ per hour; employee may be eligible to receive ... Quest Select * Eligibility * QLS * Facilities Database * Optimaxx Physical and Mental Requirements:
Customer Service Representative - Billing II (Bilingual - English/Spanish)
Charlotte, NC · On-site
$17.20/hr
... email, chat, AI related inquiries, etc. Responsibilities * Answer a high volume of calls from ... Thorough navigation of the Quest Billing System and other applicable applications * Maintain ...
Customer Service Representative - Billing II (Bilingual - English/Spanish)
Charlotte, NC · On-site
$17.20/hr
... email, chat, AI related inquiries, etc. Responsibilities * Answer a high volume of calls from ... Thorough navigation of the Quest Billing System and other applicable applications * Maintain ...
... email, chat, AI related inquiries, etc. Responsibilities * Answer a high volume of calls from ... Thorough navigation of the Quest Billing System and other applicable applications * Maintain ...
... email, chat, AI related inquiries, etc. Responsibilities * Answer a high volume of calls from ... Thorough navigation of the Quest Billing System and other applicable applications * Maintain ...
... chat, AI related inquiries, etc. Pay range: $17.20+ per hour; employee may be eligible to receive ... Quest Select * Eligibility * QLS * Facilities Database * Optimaxx Physical and Mental Requirements:
... chat, AI related inquiries, etc. Pay range: $17.20+ per hour; employee may be eligible to receive ... Quest Select * Eligibility * QLS * Facilities Database * Optimaxx Physical and Mental Requirements:
... quest to empower live communities, so if this sounds good to you, see what we're up to ... chat, interact, and make their own entertainment. We're about community, inside and out. You'll ...
... quest to empower live communities, so if this sounds good to you, see what we're up to ... chat, interact, and make their own entertainment. We're about community, inside and out. You'll ...
... email, chat, AI related inquiries, etc. Responsibilities: * Answer a high volume of calls from ... Thorough navigation of the Quest Billing System and other applicable applications * Maintain ...
... email, chat, AI related inquiries, etc. Responsibilities: * Answer a high volume of calls from ... Thorough navigation of the Quest Billing System and other applicable applications * Maintain ...
Legal Program Manager
San Francisco, CA · On-site
It's where millions of people come together to chat, interact, and make their own entertainment. We ... We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ...
Legal Program Manager
San Francisco, CA · On-site
It's where millions of people come together to chat, interact, and make their own entertainment. We ... We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ...
It's where millions of people come together to chat, interact, and make their own entertainment. We ... We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ...
It's where millions of people come together to chat, interact, and make their own entertainment. We ... We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ...
Technical Support Analyst
Charlotte, NC · On-site
$25/hr
... we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ...
Quick apply
Technical Support Analyst
Charlotte, NC · On-site
$25/hr
... we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ...
Technical Support Analyst
Charlotte, NC · On-site
$25/hr
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local ...
Technical Support Analyst
Charlotte, NC · On-site
$25/hr
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local ...
We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ... It's where millions of people come together to chat, interact, and make their own entertainment. We ...
We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ... It's where millions of people come together to chat, interact, and make their own entertainment. We ...
SD · On-site
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Quick apply
SD · On-site
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Quick apply
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Your quest? To battle vehicular woes, armed with your trusty wrench and unparalleled wisdom in the ... Awkward silences are a thing of the past since you can chat car talk with the service advisors ...
Technical Support Analyst
Provo, UT · On-site
$19 - $21/hr
... we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ...
Quick apply
Technical Support Analyst
Provo, UT · On-site
$19 - $21/hr
... we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ...
Technical Support Analyst
Provo, UT · On-site
$19 - $21/hr
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local ...
Technical Support Analyst
Provo, UT · On-site
$19 - $21/hr
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local ...
Legal Program Manager
San Francisco, CA · On-site
We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ... It's where millions of people come together to chat, interact, and make their own entertainment. We ...
Legal Program Manager
San Francisco, CA · On-site
We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ... It's where millions of people come together to chat, interact, and make their own entertainment. We ...
Quest Chat information
See salary details
$9.62 - $10.62
1% of jobs
$10.62 - $11.63
1% of jobs
$11.63 - $12.63
4% of jobs
$12.63 - $13.64
9% of jobs
$14.43 is the 25th percentile. Wages below this are outliers.
$13.64 - $14.64
13% of jobs
$14.64 - $15.65
17% of jobs
The median wage is $15.96 / hr.
$15.65 - $16.65
17% of jobs
$17.49 is the 75th percentile. Wages above this are outliers.
$16.65 - $17.66
16% of jobs
$17.66 - $18.66
13% of jobs
$18.66 - $19.67
6% of jobs
$19.67 - $20.67
3% of jobs
$9
$16
$20
How much do quest chat jobs pay per hour?
As of Jun 2, 2026, the average hourly pay for quest chat in the United States is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.
What is a Quest Chat job?
A Quest Chat job typically involves moderating and managing conversations on a chat platform designed for social or dating interactions. Employees may be responsible for monitoring user behavior, enforcing community guidelines, and sometimes engaging with users to foster a positive experience. This role often requires strong communication skills, the ability to handle various conversations, and a good understanding of online safety practices.
What are the key skills and qualifications needed to thrive in the Quest Chat position, and why are they important?
To thrive as a Quest Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic internet troubleshooting is often required. Empathy, patience, and problem-solving skills are vital soft skills that help in addressing diverse customer inquiries effectively. These abilities ensure customers receive timely, helpful assistance while maintaining high satisfaction levels in a digital service environment.
What does a typical day look like for someone working as a Quest Chat agent?
As a Quest Chat agent, your day usually involves responding to customer inquiries via an online chat platform, providing guidance, technical support, or product information in real time. You'll often manage multiple conversations at once while documenting each interaction accurately in the company’s CRM system. Collaboration with other team members, supervisors, or technical experts is common when addressing complex issues or escalating urgent matters. The role requires maintaining a professional, positive tone and adapting quickly to different customer situations throughout your shift.
More about Quest Chat jobs
What cities are hiring for Quest Chat jobs? Cities with the most Quest Chat job openings:
What are the most commonly searched types of Quest Chat jobs? The most popular types of Quest Chat jobs are:
What states have the most Quest Chat jobs? States with the most job openings for Quest Chat jobs include:
What job categories do people searching Quest Chat jobs look for? The top searched job categories for Quest Chat jobs are:
$17.20/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted yesterday
ExamOne rating
6.2
Based on 8 frontline employees who took The Breakroom Quiz
87th of 103 rated laboratories
Job description
Job Description
Client Service Representative II - Lewisville, TX, Sunday to Thursday, 12:00 PM to 8:30 PM
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Required Work Experience:
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Client Service Representative II - Lewisville, TX, Sunday to Thursday, 12:00 PM to 8:30 PM
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
- Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
- Research and resolve more complex customer issues, including those referred by other teams, as part of established processes and/or protocols.
- Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.
- As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.
- Follow all policies regarding follow-up and shift change notification.
- Follow up with relevant parties as needed, based on the issue being addressed.
- Follow through in a timely manner to resolve all issues and concerns.
- Provide complete and accurate information, education and guidance to clients about business processes
- Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.
- May provide coaching and/or training to less experienced staff.
- Provide suggestions for process improvements to maximize quality and efficiencies in the department
- Comply with company policies and governmental regulations
- Perform other duties as assigned to meet the business needs or customer requirements.
- This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Required Work Experience:
- 2 years' experience in a similar role
- 2-4 years of relevant professional experience.
- Wellness Platforms:
- Wellness Engine
- QLS
- Powerterm
- Perceptive Content
- Kofax
- QDRS
- APEX
- Sam Perdiem Password Reset Tool
- Summit App
- Absorb
- Toxicology Platforms:
- QTN - CCI
- QTN - PCT, International
- ESP
- QBS
- CCF Imaging
- Smartworks
- ExamOne Portal
- ExamOne Database
- Quest Select
- Eligibility
- QLS
- Facilities Database
- Optimaxx
- Sitting for long periods of time.
- Repeating motions that may include the wrists, hands and/or fingers. (Typing)
- Proper telephone etiquette to handle customer inquiries
- Basic knowledge of operating office equipment
- Basic understanding of fundamental medical and laboratory terminology
- Understand the importance of Quality Service and how it is measured
- Microsoft products (Outlook, Teams, Word, Excel etc.)
- Salesforce
- Five9
- Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
- Proficiency in basic computer skills (Word, Excel, Outlook)
- Ability to multi-task and work in a fast-paced environment
- Strong organizational skills
- Ability to analyze and solve problems.
- Good listening skills
- Ability to maintain professional and tactful manner in stressful situations
- Ability to deal with client information in a confidential manner
- Ability to work in both an individual and team environment
- High School Diploma or Equivalent (Required)
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.