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Quest Chat Jobs (NOW HIRING)

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

... we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ...

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ... We are determined : above all else, we are on a relentless quest to make our community stronger ...

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ... We are determined : above all else, we are on a relentless quest to make our community stronger ...

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ... We are determined : above all else, we are on a relentless quest to make our community stronger ...

We're on a quest to empower live communities, so if this sounds good to you, see what we're up to ... It's where millions of people come together to chat, interact, and make their own entertainment. We ...

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local ...

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Quest Chat information

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How much do quest chat jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for quest chat in the United States is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What is a Quest Chat job?

A Quest Chat job typically involves moderating and managing conversations on a chat platform designed for social or dating interactions. Employees may be responsible for monitoring user behavior, enforcing community guidelines, and sometimes engaging with users to foster a positive experience. This role often requires strong communication skills, the ability to handle various conversations, and a good understanding of online safety practices.

What are the key skills and qualifications needed to thrive in the Quest Chat position, and why are they important?

To thrive as a Quest Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic internet troubleshooting is often required. Empathy, patience, and problem-solving skills are vital soft skills that help in addressing diverse customer inquiries effectively. These abilities ensure customers receive timely, helpful assistance while maintaining high satisfaction levels in a digital service environment.

What does a typical day look like for someone working as a Quest Chat agent?

As a Quest Chat agent, your day usually involves responding to customer inquiries via an online chat platform, providing guidance, technical support, or product information in real time. You'll often manage multiple conversations at once while documenting each interaction accurately in the company’s CRM system. Collaboration with other team members, supervisors, or technical experts is common when addressing complex issues or escalating urgent matters. The role requires maintaining a professional, positive tone and adapting quickly to different customer situations throughout your shift.

What cities are hiring for Quest Chat jobs? Cities with the most Quest Chat job openings:
What are the most commonly searched types of Quest Chat jobs? The most popular types of Quest Chat jobs are:
What states have the most Quest Chat jobs? States with the most job openings for Quest Chat jobs include:
Infographic showing various Quest Chat job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $33,506 per year, or $16.1 per hour.
Technical Support Analyst

Technical Support Analyst

Quilt Software

Provo, UT • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Job description

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions. 

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

This role is onsite in our office in Provo, UT.

Job Responsibilities

  • Think on your feet and resolve problems quickly
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
  • Maintain documentation for products and training
  • Troubleshoot technical problems in Windows and SQL Server
  • Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Requirements

Required Skills

  • Experience with PC Hardware troubleshooting
  • Strong written, telephone, and personal communication skills
  • Excellent Customer Service soft skills and the ability to build and maintain customer relationships
  • Growth Mindset - Always Learning
  • Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
  • Experience with Network Protocols, Switches, and Firewall configuration

Benefits

What we Offer

  • 3 Weeks of PTO, Holidays, and Paid Volunteer Day
  • Generous Medical, Dental, and Vision plans with low premiums
  • Paid Parental Leave
  • Company Sponsored Life Insurance
  • 401k with Company Match

Location: Onsite Provo, UT

Salary: $19 - $21 / hour

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.