ZipRecruiter

Log In

2

Full Time Quest Chat Jobs (NOW HIRING)

Quest Diagnostics

Customer Care Representative I

Lenexa, KS · On-site

$17.25 - $19/hr

... chat, AI related inquiries, etc. Start date: August 17th Training: Must be able to attend training ... Depending on whether it is a part-time or full-time position, some of the benefits offered may ...

Quest Diagnostics

Customer Care Representative I

Tampa, FL · On-site

$16.20/hr

... chat, AI related inquiries, etc. Start date: August 3rd Training Location: Must be able to attend ... Depending on whether it is a part-time or full-time position, some of the benefits offered may ...

Quest Diagnostics

Billing Representative II

Clifton, NJ · On-site

$17.20/hr

Depending on whether it is a part-time or full-time position, some of the benefits offered may ... Make out-bound calls to clients, Quest labs, and other internal customers with information to help ...

Bergstrom Automotive

Guest Services Agent

Neenah, WI · On-site

$17/hr

Customer Service Scheduler Bergstrom Quest Training Center - Neenah, WI At Bergstrom Automotive, w ... Determine requirements by working with guests via the phone, email and chat-to-text * Answer ...

BERGSTROM AUTO

Guest Services Agent

Neenah, WI

$17/hr

Customer Service Scheduler Bergstrom Quest Training Center - Neenah, WI At Bergstrom Automotive, w ... Determine requirements by working with guests via the phone, email and chat-to-text * Answer ...

next page

Showing results 1-20

All JobsFull Time Quest Chat Jobs

Full Time Quest Chat information

See salary details

$9

$16

$20

How much do full time quest chat jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for full time quest chat in the United States is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like full-time chat agents, are legitimate employment options when offered by reputable companies. These jobs typically involve providing customer support, companionship, or entertainment through online messaging platforms and often require good communication skills and reliability. However, job seekers should research the company to avoid scams and ensure the position is genuine.

How can I become a live chat agent?

To become a live chat agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with chat or customer service software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and policies.

How does quest chat work?

Full Time Quest Chat typically involves engaging in real-time conversations with users or clients through a chat platform, often to provide support, answer questions, or facilitate tasks. The role requires good communication skills, familiarity with chat tools, and the ability to respond promptly and accurately within scheduled shifts.

How hard is it to get a job at Quest Diagnostics?

Getting a full-time position at Quest Diagnostics typically requires meeting minimum qualifications, relevant experience, and passing the company's application and interview process. The difficulty varies depending on the role, with some positions requiring specific certifications or skills, such as phlebotomy or laboratory experience. Candidates who demonstrate strong communication skills and relevant technical knowledge often have better chances of success.

What is the difference between Full Time Quest Chat vs Customer Support Specialist?

AspectFull Time Quest ChatCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer serviceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote online chat platform, flexible hoursOffice or remote, phone and email support
Employer & Industry UsageGaming, tech, e-commerce companiesRetail, telecom, tech companies

Full Time Quest Chat and Customer Support Specialist roles both require strong communication skills and customer service experience. However, Quest Chat focuses on online chat support in digital environments, often with flexible hours, while Customer Support Specialists may handle calls and emails in various industries. Both roles are essential for maintaining customer satisfaction but differ mainly in communication channels and work settings.

More about Full Time Quest Chat jobs
What cities are hiring for Full Time Quest Chat jobs? Cities with the most Full Time Quest Chat job openings:
What are the most commonly searched types of Quest Chat jobs? The most popular types of Quest Chat jobs are:
What job categories do people searching Full Time Quest Chat jobs look for? The top searched job categories for Full Time Quest Chat jobs are:
Full Time Quest Chat jobs near you
Customer Service Representative - Billing II

Customer Service Representative - Billing II

Quest Diagnostics

Clifton, NJ • On-site

$19.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories

Job description


Customer Service Representative - Billing II - Monday to Friday, 8:30AM - 5:00PM Eastern
As a Customer Service Rep- Billing II, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.
Pay range: $19.41 - $24/hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!
Demonstrates skill and passion to deliver exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Responsibilities
  • Make out-bound calls to clients, Quest labs, and other internal customers with information to help escalate billing issues for a timely resolution
  • Develop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse customers as needed)
  • Manage internal customer service mailbox requests within 5-7 business days
  • Research and resolve correspondence from paper, fax, email, or phone call
  • Work all correspondence batches in date order following the timeline for completion
  • Use effective communication within the team to ensure consistent coverage of duties such as staffing for phones, adhering to set lunch schedule for phone coverage, and managing internal and external mailboxes
  • Perform all aspects of research needed to take place for accurate billing resolution which includes but is not limited to, reviewing account activity and previous notes in billing system.
  • Be the liaison for having direct contact with clients, Quest labs, Accounts Payable, and local Quest standard business units and Quest non-standard business units on behalf of clients with billing issues
  • Work directly with the ES Business Unit to educate them on billing practices and protocols for accurate communication to clients
  • Thorough navigation of both Quest Billing System and the Billing Web is needed to handle requests
  • Ensure accurate follow-up is being handled outside the team
  • Follow Quest guidelines and SOP's

Qualifications
Required Work Experience:
  • 2 or more years related customer service excellence experience in healthcare-related field.
  • Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards

Knowledge:
  • Knowledge of billing/finance and eligibility processes, practices, and concepts

Align to Quest Culture & How We Work:
  • CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
  • CARE - We show each person they matter.
  • COLLABORATION - We commit teamwork - inside and outside of Quest.
  • CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
  • CURIOUSITY - We ask vital questions in search of richer answers.
  • FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
  • Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.

Skills:
Technical:
  • Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

Continuous Improvement:
  • Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

Education:
  • High school diploma, GED (or higher) (Required)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

What ExamOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply