Quality Outreach Coordinator Jobs in Rio Rancho, NM

The ACT Care Manager will work under the supervision of the Team Leader/Program Manager.  This position will focus on provision of person-centered service activities designed to increase symptom management, independent living skills, and positive community involvement for enrolled participants.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer 
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

Provision of Case Management Services: Provides case management services to ACT program clients evidenced by: 

• Assisting in the development of and functioning as the coordinator of the comprehensive treatment/service plan in a manner that is person-centered and meets both agency and regulatory expectations.
• Providing ongoing interventions, education, resource linkage and skills coaching in individual or group format related to symptom management, independent living, community activity, interpersonal interaction and socialization, and daily living skills.
• Assisting individuals in accessing resources and education related to basic needs such as benefits, food/nutritional support, financial support/education, transportation, and stable housing.
• Assists and supports Participants to have and effectively use a primary care physician, dentist, and other specialists as required.
• Organizes and leads individual and group social and recreational activities to structure enrolled participants’ time, increase social experiences, and provide opportunities to practice social skills
• Demonstrating the ability to recognize and assess suicide potential and risk, and provide appropriate responses to the situation.
• Supporting individuals served and their families in crisis situations. 
• Provides on-call crisis intervention as scheduled.
• Plans, structures, and prompts social and leisure-time activities on evenings, weekends, and holidays as assigned.

Service Team Approach: Participates as an active treatment team member serving individuals in the ACT program as evidenced by: 

• Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
• Participating as a member of a multi-disciplinary team approach to treatment and recovery.
• Coordinating with both internal and external providers regarding service provision.

Outreach, Engagement, Follow-Up:  Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by:

• Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.
• Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.

Cultural Competence and Diversity:  Provides culturally appropriate services to diverse populations as evidenced by:

• Providing services that are person-centered.
• Providing services that are culturally relevant.
• Providing a non-judgmental, open, and welcoming approach to diverse populations.

Documentation: Completed documentation that meets identified expectations as evidenced by:

• Documenting all services provided within expected time frames.
• Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Documenting all services provided in a manner that is person-centered and meets quality improvement goals.

Efficiency and Productivity:  Consistently meeting established productivity standards as evidenced by:

• Demonstrating excellent organizational skills.
• Demonstrating effective use of time management techniques.
• Demonstrating the use of effective engagement skills.
• Consistently meeting established productivity standards.

Staff Development Activities:  Participates in staff development activities to increase skills and professional development as evidenced by:

• Participating in and completing all required trainings in an accurate and timely manner.
• Identifying and requesting training or skill enhancement opportunities.
• Engaging in cross-training activities with other team members.
• Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.

Other:  Completes other administrative support duties and special projects as developed and assigned.

Education and Experience:

• Master’s Degree in a human services related field OR
• Bachelor’s Degree in a human services related field and 1 year relevant experience working with the target population preferred OR
• High School Diploma or GED with a minimum of 3 years of experience working with the target population OR
• Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)
• EXPERIENCE: Dependent on type of education (see above). Entry-level position. Experience needs determined by hiring manager.
• OTHER:  Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation.”

Knowledge and Skills:

Demonstrated success in the following areas:

• Ability to manage time to meet all deadlines.
• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately. 
• Good verbal and written skills.
• Bilingual (English/Spanish) is preferred but not required.