Quality Manager Jobs in Vermont (NOW HIRING)

Overview
Make a Difference Where It Matters Most
Imagine a career where your work directly improves the lives of children and adults with developmental disabilities across Vermont. A role where collaboration, leadership, and continuous improvement come together to create stronger services, better outcomes, and more inclusive communities.
The Developmental Disabilities Services Division (DDSD) is seeking an energetic and mission-driven Quality Management Reviewer to help shape and strengthen the future of developmental disability services statewide.
If you are passionate about quality improvement, collaboration, and supporting individuals to live with dignity, independence, and respect - this opportunity is for you.
What You'll Be Doing
This is not your typical desk job. In this role, you'll engage with individuals, families, providers, community organizations, and state agencies to ensure developmental disability services are responsive, effective, and person-centered.
You will:

• Lead quality assurance and quality improvement initiatives that drive meaningful change
• Monitor developmental disability services for children and adults across Vermont
• Provide guidance and technical assistance to community providers and partner organizations
• Identify opportunities to improve systems, strengthen accountability, and enhance service delivery
• Collaborate with stakeholders to support innovative, high-quality services
• Analyze findings, prepare reports, and recommend solutions that improve outcomes statewide
• Help ensure compliance with state and federal regulations while promoting best practices

You are someone who:

• Thrives in collaborative, mission-focused environments
• Brings strong communication and relationship-building skills
• Has a passion for systems improvement and service excellence
• Understands the importance of person-centered services
• Exercises autonomy while remaining aligned with team goals and organizational values
• Can balance analytical thinking with empathy and professionalism

Why Join DDSD?
At DDSD, your work has purpose. Every review you conduct, every partnership you build, and every improvement you recommend helps create a stronger support system for Vermonters with developmental disabilities.
What You'll Gain:

• Meaningful, mission-driven work
• Opportunities to influence statewide quality initiatives
• Collaborative and supportive team culture
• Professional growth and leadership development
• The chance to make a lasting impact on individuals, families, and communities

Be Part of Something Bigger
This is more than a position in quality management - it's an opportunity to help shape a more inclusive and supportive Vermont for everyone.
If you're ready to use your experience, leadership, and passion to drive positive change, apply today for the Quality Management Reviewer position with DDSD.
Who May Apply
This position, Quality Management Reviewer (Job Requisition #53000), is open to all State employees and external applicants.
If you would like more information about this position, please contact Lisa.Hewes@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Environmental Factors
Work is performed both in a standard office setting and in the field for which private means of transportation should be available. Incumbents are subject to a variety of stressful situations while evaluating and improving support services for people with disabilities. Some work outside of normal office hours may be required.
Minimum Qualifications
Master's degree in the broad field of human services or public administration AND BOTH two (2) years or more of experience at a professional level in a human services program INCLUDING the administration of services to people with disabilities or older adults AND two (2) years or more of experience with Medicaid programs administration.
OR
Bachelor's degree in the broad field of human services or public administration AND BOTH four (4) years or more of experience at a professional level in a human services program INCLUDING two (2) years or more in the administration of services to people with disabilities, or older adults AND two (2) years or more of experience with Medicaid programs administration.
OR
Eight (8) years or more at a professional level in a human services program INCLUDING two (2) years or more in the administration of services to people with disabilities, or older adults AND two (2) years or more of experience with Medicaid programs administration.
Preferred Qualifications

• Bachelor's degree in Human Services, Public Administration, or a related field
• Two years of experience working with individuals with developmental disabilities in an administrative or supervisory role
• Knowledge of state and federal regulations related to intellectual and developmental disabilities
• Experience working with individuals with disabilities and their families

Special Requirements
Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.