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Quality Improvement Manager Jobs in Michigan (NOW HIRING)

Advantage Health Centers

Applies project planning and management to effectively meet outcome, time, and budget parameters. * Assures that quality improvement activities are documented and reported within the organization and ...

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Quality Improvement Manager information

See Michigan salary details

$35.7K

$77.9K

$114.2K

How much do quality improvement manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for quality improvement manager in Michigan is $77,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a quality improvement manager do?

A Quality Improvement Manager is responsible for overseeing and implementing strategies to enhance efficiency, effectiveness, and overall quality within an organization. They analyze performance data, identify areas for improvement, and develop initiatives to streamline processes, reduce errors, and ensure compliance with industry standards. Their role often involves collaborating with different departments, training staff on best practices, and measuring the impact of quality initiatives. By fostering a culture of continuous improvement, they help organizations achieve higher customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a quality improvement manager?

To succeed as a Quality Improvement Manager, you need a strong background in quality assurance methodologies, data analysis, and process improvement, usually supported by a degree in healthcare, business, or a related field. Familiarity with tools such as Six Sigma, Lean methodologies, and quality management systems, as well as certifications like CPHQ (Certified Professional in Healthcare Quality), is highly advantageous. Excellent communication, leadership, and problem-solving skills enable you to drive change and collaborate effectively across departments. These skills are crucial for consistently enhancing organizational performance, ensuring compliance, and achieving measurable quality outcomes.

What are the common challenges faced by quality improvement managers and how can they be addressed?

Quality Improvement Managers often encounter challenges such as resistance to change, balancing multiple initiatives, and aligning stakeholders with new quality standards. Addressing these issues requires strong change management skills, clear communication of the benefits of quality initiatives, and the ability to foster a culture of continuous improvement. Building strong relationships and collaborating closely with cross-functional teams is essential for successfully implementing process improvements. Recognizing and proactively managing potential barriers can help ensure smooth transitions and sustained quality enhancements within the organization.

What is the role of a quality improvement manager?

A quality improvement manager oversees initiatives to enhance organizational processes, products, or services by analyzing data, implementing best practices, and ensuring compliance with quality standards. They often use tools like Six Sigma or Lean methodologies and collaborate with cross-functional teams to drive continuous improvement.

What are the most commonly searched types of Quality Improvement jobs in Michigan?

The most popular types of Quality Improvement jobs in Michigan are:

What are popular job titles related to Quality Improvement Manager jobs in Michigan?

For Quality Improvement Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Quality Improvement Manager jobs in Michigan look for?

The top searched job categories for Quality Improvement Manager jobs in Michigan are:

What cities in Michigan are hiring for Quality Improvement Manager jobs?

Cities in Michigan with the most Quality Improvement Manager job openings:

Quality Improvement Manager jobs near you
Infographic showing various Quality Improvement Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 4% Contract, and 2% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $77,907 per year, or $37.5 per hour.

Quality Improvement Manager (Full-Time)

Gryphon Place

Kalamazoo, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.
STATEMENT OF THE JOB
  • The Quality Improvement Manager is responsible for leading quality monitoring, evaluation, and continuous improvement efforts across Contact Center operations. This role focuses on ensuring service quality, consistency, and effectiveness through structured quality assurance processes, data analysis, and cross-functional collaboration.
  • Working closely with the Data Team and Contact Center leadership, the QI Manager transforms operational data into actionable insights, identifies trends and opportunities for improvement, and supports the implementation of system enhancements that strengthen service delivery and staff performance. This role also partners closely with the Training & Credentialing Manager to ensure quality findings inform training priorities and operational improvements, while maintaining clear ownership of quality systems and evaluation processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Quality Monitoring & Assurance
  • Design, implement, and maintain standardized quality assurance processes across all Contact Center service lines.
  • Monitor calls, chats, texts, and other service interactions to assess adherence to protocols, service standards, and best practices.
  • Develop and maintain quality scorecards, review tools, and evaluation frameworks aligned with organizational and accreditation standards.
  • Ensure consistency and fairness in quality review processes across programs and evaluators.

Data Analysis & Insights
  • Partner closely with the Data Team to define, track, and analyze key performance and quality metrics.
  • Analyze trends in service delivery, including call quality, response times, outcomes, and staff performance.
  • Translate data into clear, actionable insights and recommendations for operations and leadership.
  • Support development of dashboards and reporting tools that enhance visibility into Contact Center performance.

Continuous Improvement & Process Optimization
  • Identify systemic gaps, inefficiencies, and opportunities for improvement in Contact Center workflows and service delivery.
  • Lead and support continuous improvement initiatives that enhance quality, consistency, and client experience.
  • Collaborate with the Director of Contact Center Operations to implement process changes and monitor impact.
  • Ensure improvement efforts align with accreditation standards and organizational priorities.

Collaboration & Cross-Functional Alignment
  • Partner with the Training & Credentialing Manager to ensure quality findings inform training content, coaching priorities, and onboarding improvements.
  • Work with Program Managers and team leaders to support performance improvement efforts at the staff and team level.
  • Serve as a liaison between operations, data, and program teams to align quality, performance, and reporting systems.
  • Participate in cross-departmental initiatives to strengthen organizational effectiveness and service impact.

Requirements
EDUCATION AND EXPERIENCE
Required:
  • Bachelor's degree in Human Services, Public Health, Data Analytics, Organizational Leadership, or related field.
  • 3-5 years of experience in quality improvement, quality assurance, or program evaluation.
  • Experience working with data, performance metrics, and reporting systems.
  • Experience in a contact center, behavioral health, or human services environment.
  • Must be a resident of the State of Michigan

Preferred:
  • Experience with crisis services, 2-1-1, or 988 systems.
  • Experience collaborating with data or analytics teams.
  • Experience leading process improvement or organizational change initiatives.

KNOWLEDGE / SKILLS / ABILITIES
  • Strong analytical skills with the ability to interpret data and identify trends.
  • Experience with quality assurance frameworks, evaluation tools, and performance monitoring.
  • Ability to translate complex data into clear, actionable recommendations.
  • Experience implementing or utilizing AI-enabled tools (e.g., speech analytics, predictive analytics, automated QA platforms) in a contact center or human services environment.
  • Strong collaboration and relationship-building skills across teams.
  • Excellent communication and presentation skills.
  • High attention to detail and commitment to fairness and consistency.
  • Proficiency in data systems, dashboards, and Microsoft Office.

WORK ENVIRONMENT
  • This position operates in a hybrid work environment with flexibility for on-site and remote work, depending on operational needs.

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

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