Quality Compliance Supervisor Jobs (NOW HIRING)

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

SUMMARY:
Assure the company remains compliant with regulations and internal compliance policies and supports activities consistent with company objectives. This role supports the Sr. Director of Compliance and Quality in all daily quality activities as detailed below.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Assures the organization remains compliant with CMS Supplier Standards, CHAP Healthcare accreditation requirements, HIPAA, and Compliance programs through performing internal audits, and assessing areas for further development. This includes conducting opening and closing meetings, preparing, and presenting final audit reports, and documenting findings in QA software.  Maintains annual audit schedule and sees the schedule through to completion.  Assures all findings are addressed within 30 days and sees all findings through to completion including follow up.  May assist on other audits, as assigned.
• Responsible for receipt and documentation of patient complaints and assures adherence to response and resolutions times.
• Remains vigilant in HIPAA Privacy rules and Healthcare Compliance regulations and stays current on any changes including proposed changes to regulations.
• Supervises and assists as needed with document control administration for all compliance documentation which includes HME policies for CHAP accreditation, HIPAA and Healthcare Compliance manuals, policies, and all supporting work instructions/forms/records under document control.
• Coordinates with the Quality Assurance Manager to schedule quarterly Quality and Performance Improvement Reviews. Presents to cross function audience on the topics of complaint trends, compliance trends, and satisfaction survey results;  Reviews and approves meeting   Assures follow up items are addressed in a timely manner for responsible areas.  Remains vigilant in all follow up activities to assure current status and compliance.
• Researches licensing and accreditation requirements for new products or new business segments.
• Performs thorough and complete investigation of compliance incidents; Gathers supporting evidence and is details in PHI exposure if any;  Documents risk assessment;  May assist in composing correspondence in such incidents.  Supports the VP of Compliance and Quality by assuring reported incident details are complete by following up with department leaders.  Reviews corrective actions with VP and ensures completion and accurate documentation.  Tracks and trends compliance incident types and reports on monthly and during quarterly reviews.

SUPERVISORY RESPONSIBILITIES:

• Oversees and provides daily direction to Compliance Specialist.
• Supervises the Maintenance of applicable federal, state, and business licenses for all business segments to include state Boards of Pharmacy, HME/wholesale licenses for Submits renewal applications and remains vigilant in any changes in state licensing requirements.  Follows up closely on license statuses and communicates with Contracting as applicable. 

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Bachelor’s Degree from four-year college; 2-4 years’ previous experience operating in a healthcare related field in a regulatory or compliance position. Experience and knowledgeable in healthcare accreditation is required.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement
• Design - Uses feedback to suggest modifications/improvements to Demonstrates attention to detail.
• Problem Solving - Gathers and analyzes information skillfully; Works well in group problem solving
• Technical Skills - Pursues training and development opportunities to support knowledge of quality, compliance, and/or other regulatory agencies; Strives to continuously build knowledge and
• Teamwork - Contributes to building a positive team spirit;
• Healthcare Compliance Support - Demonstrates accuracy and thoroughness with CHAP, HIPAA, and Compliance Standards, and other relevant regulatory agencies as applicable to the business such as CMS.
• Strategic Thinking – Follows Management’s strategy to achieve organizational goals while maintaining compliance; Adapts to changing
• Motivation - Sets and achieves challenging goals in agreement with Management;
• Travel - This position currently has no travel requirements.

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!   

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus