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Pylon Jobs (NOW HIRING)

Pylon

Customer Success Manager

Manhattan, NY · On-site

Pylon Agentic Support Platform Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on ...

Pylon

Software Engineer, AI

San Francisco, CA · On-site

$180 - $280/hr

At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers ...

Pylon

Founding Content & Social Marketer

New York, NY · On-site

About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...

Pylon

Head of Support

San Francisco, CA · On-site

$180 - $240/hr

About Pylon Pylon is building the future of B2B customer support. We believe support should be a strategic advantage: deeply technical, tightly connected to the product, and increasingly powered by ...

Pylon Labs

Customer Success Manager

Manhattan, NY · On-site

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating ...

Pylon

Head of Talent

San Francisco, CA · On-site

About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...

Pylon Labs

Customer Success Manager

New York, NY · On-site

$140K - $180K/yr

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating ...

Pylon Labs

Software Engineer, AI

San Francisco, CA · On-site

$180K - $280K/yr

Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans ...

Pylon Labs

Product Support Engineer

San Francisco, CA · On-site

$100K - $150K/yr

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating ...

Pylon Labs

Software Engineer, Intern

San Francisco, CA · On-site

Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans ...

Pylon Labs

Head of Support

San Francisco, CA · On-site

$180K - $240K/yr

Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans ...

Pylon Labs

Group Product Manager, Support

San Francisco, CA · On-site

$230K - $260K/yr

Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans ...

Pylon

Senior Agent Product Manager

San Francisco, CA · On-site

$149K - $196K/yr

About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...

Pylon

Senior Agent Product Manager

San Francisco, CA · On-site

$149K - $196K/yr

About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build ...

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Pylon information

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$12

$23

$33

How much do pylon jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for pylon in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $24.04 per hour, depending on experience, location, and employer.

What are pylons in the context of construction and engineering?

Pylons are tall structures used to support overhead power lines, bridges, or other large physical loads. In the context of electricity transmission, pylons are commonly known as transmission towers, carrying high-voltage electrical wires across long distances. In bridge construction, pylons refer to the vertical supports that hold up the main cables or the structure itself. Their design and materials vary depending on their specific application and the loads they are required to bear.

What are some common challenges faced by pylon technicians when working on utility infrastructure projects?

Pylon Technicians often encounter challenges such as working at significant heights, managing adverse weather conditions, and ensuring strict adherence to safety protocols. They must coordinate closely with engineers, project managers, and ground crews to ensure that each stage of the installation or maintenance process is completed safely and efficiently. Additionally, troubleshooting unexpected issues with equipment or site conditions requires adaptability and strong problem-solving skills. These challenges make teamwork, communication, and a commitment to safety essential in this role.

What is a pylon?

A Pylon job typically refers to a role related to infrastructure, construction, or engineering, often involving the design, installation, or maintenance of pylons, which are tall structures used to support power lines, signage, or telecommunications equipment. These jobs may require expertise in electrical engineering, structural engineering, or construction management. Responsibilities can include site assessments, safety inspections, and ensuring compliance with industry regulations. Depending on the specific role, workers may need specialized training or certifications.

What are the key skills and qualifications needed to thrive as a pylon engineer, and why are they important?

To thrive as a Pylon Engineer, you need a solid background in civil or structural engineering, with expertise in the design and analysis of transmission towers and related infrastructure, typically supported by an engineering degree and relevant licensure. Familiarity with CAD software, structural analysis tools, and industry standards such as IEEE or IEC is essential. Strong problem-solving, attention to detail, and effective communication skills help ensure safety and project success. These skills are crucial for designing reliable pylon structures that support critical utility networks and withstand environmental challenges.

What is the difference between Pylon vs Lineman?

AspectPylonLineman
CredentialsHigh school diploma, safety trainingHigh school diploma, safety training, apprenticeship
Work EnvironmentConstruction sites, outdoor, high voltage areasUtility companies, outdoor, high voltage lines
Industry UsagePower transmission, constructionElectric utilities, maintenance

Both Pylon and Lineman roles involve working with electrical infrastructure, often outdoors and at heights. Pylons typically refer to the structures supporting power lines, while Linemen are the workers who install, maintain, and repair these lines. The roles overlap in safety training and work environment, but Linemen are directly involved in hands-on electrical work, whereas Pylons are the infrastructure they work on.

More about Pylon jobs

What are the most commonly searched types of Pylon jobs?

The most popular types of Pylon jobs are:

What states have the most Pylon jobs?

States with the most job openings for Pylon jobs include:

What job categories do people searching Pylon jobs look for?

The top searched job categories for Pylon jobs are:

Pylon jobs near you
Infographic showing various Pylon job openings in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,385 per year, or $23.3 per hour.

Customer Success Manager

Pylon

Manhattan, NY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Pylon Agentic Support Platform

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

What You'll Do

  • Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.

  • Continue to build a growing customer success motion and everything that comes with it

    • Work with engineering to build tooling and process, and convey product feedback.

    • Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas

  • Identify customers who are not using the product as expected and engage with them

  • Dogfood Pylon for our customer success processes

    • You'll be turned to for feedback and suggestion on features to add into the product!

Requirements

  • Located in (or will relocate to) New York, or London and are excited about working in-person

  • Comfortable regularly interacting with customers over chat and video

  • Able to dive deep into a customer's use case and business and recommend solutions to them

  • Organized and hard working

  • An interest in tinkering with the product and imagining new workflows

  • Major bonus: able to create and play with data dashboards in analytics tools

Our Perks

Fully covered medical, dental, and vision insurance for employees

401(k) retirement plan

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the office

Fitness stipend

More About Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 110+ and growing!

Apply