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Pylon Jobs (NOW HIRING)

Pylon

Customer Success Manager

Manhattan, NY · On-site

At Pylon, We're Building The Future Of B2B Post Sales Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and ...

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Pylon information

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$12

$23

$33

How much do pylon jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for pylon in the United States is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $24.04 per hour, depending on experience, location, and employer.

What are pylons in the context of construction and engineering?

Pylons are tall structures used to support overhead power lines, bridges, or other large physical loads. In the context of electricity transmission, pylons are commonly known as transmission towers, carrying high-voltage electrical wires across long distances. In bridge construction, pylons refer to the vertical supports that hold up the main cables or the structure itself. Their design and materials vary depending on their specific application and the loads they are required to bear.

What are some common challenges faced by Pylon Technicians when working on utility infrastructure projects?

Pylon Technicians often encounter challenges such as working at significant heights, managing adverse weather conditions, and ensuring strict adherence to safety protocols. They must coordinate closely with engineers, project managers, and ground crews to ensure that each stage of the installation or maintenance process is completed safely and efficiently. Additionally, troubleshooting unexpected issues with equipment or site conditions requires adaptability and strong problem-solving skills. These challenges make teamwork, communication, and a commitment to safety essential in this role.

What is a Pylon job?

A Pylon job typically refers to a role related to infrastructure, construction, or engineering, often involving the design, installation, or maintenance of pylons, which are tall structures used to support power lines, signage, or telecommunications equipment. These jobs may require expertise in electrical engineering, structural engineering, or construction management. Responsibilities can include site assessments, safety inspections, and ensuring compliance with industry regulations. Depending on the specific role, workers may need specialized training or certifications.

What are the key skills and qualifications needed to thrive as a Pylon Engineer, and why are they important?

To thrive as a Pylon Engineer, you need a solid background in civil or structural engineering, with expertise in the design and analysis of transmission towers and related infrastructure, typically supported by an engineering degree and relevant licensure. Familiarity with CAD software, structural analysis tools, and industry standards such as IEEE or IEC is essential. Strong problem-solving, attention to detail, and effective communication skills help ensure safety and project success. These skills are crucial for designing reliable pylon structures that support critical utility networks and withstand environmental challenges.

What is the difference between Pylon vs Lineman?

AspectPylonLineman
CredentialsHigh school diploma, safety trainingHigh school diploma, safety training, apprenticeship
Work EnvironmentConstruction sites, outdoor, high voltage areasUtility companies, outdoor, high voltage lines
Industry UsagePower transmission, constructionElectric utilities, maintenance

Both Pylon and Lineman roles involve working with electrical infrastructure, often outdoors and at heights. Pylons typically refer to the structures supporting power lines, while Linemen are the workers who install, maintain, and repair these lines. The roles overlap in safety training and work environment, but Linemen are directly involved in hands-on electrical work, whereas Pylons are the infrastructure they work on.

More about Pylon jobs
What cities are hiring for Pylon jobs? Cities with the most Pylon job openings:
What are the most commonly searched types of Pylon jobs? The most popular types of Pylon jobs are:
What states have the most Pylon jobs? States with the most job openings for Pylon jobs include:
What job categories do people searching Pylon jobs look for? The top searched job categories for Pylon jobs are:
Pylon jobs near you
Infographic showing various Pylon job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,385 per year, or $23.3 per hour.

Relocate to SF: Scaled Customer Success Manager

Pylon

San Francisco, CA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Pylon Scaled Customer Success Manager

Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.

We're backed by a16z, BCV, General Catalyst, and Y Combinator.

More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.

We Don't Believe Scale Should Mean Worse Customer Experience

We believe that by using our own tools and creating seamless, efficient internal processes, we can give our smaller customers the help and resources they need to be successful, without forcing them into a weekly call they didn't ask for.

As a Scaled CSM, you'll be responsible for making this work at scale. We're looking for someone who takes learnings from hands on work and turns it into repeatable, scalable processes.

What You'll Do

  • Join our scaled CS team: Work alongside our Scaled CS team to manage a high-volume portfolio while ensuring every customer, regardless of size, receives a high-quality and responsive experience through Pylon.

  • Manage the customer lifecycle: Host calls and manage inbound communication across Slack, email, and Pylon. Own the full lifecycle for your book of business, from post-onboarding stabilization through renewal.

  • Execute and refine the playbook: Run established success motions and turn real customer interactions into improvements to our playbooks. As we scale the team, you will help define what "great" looks like.

  • Proactive health management: Monitor product usage and customer signals to identify churn risks and expansion opportunities. You are accountable for keeping the scaled segment healthy and identifying which accounts are ready for deeper partnership.

  • Collaborate on infrastructure: Partner closely with the Customer Success team, Product, and Engineering to design the tooling and automated workflows required to support 1,000+ customers effectively.

  • Product advocacy: Use Pylon every day for your own workflows. Your hands-on usage will directly influence feature prioritization and how we shape the future of post-sales software.

Requirements

  • Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.

  • Customer communication: Comfortable interacting with customers daily over chat and video.

  • Analytical thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.

  • Operational discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.

  • Product curiosity: Interested in exploring product nuances and designing more efficient workflows.

  • Bonus: Experience building or analyzing dashboards in modern analytics tools.

Our Perks

Fully covered medical, dental, and vision insurance for employees

401(k) retirement plan

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the office

Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 100+ and growing!

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