JOB SUMMARYย
To provide Members as well as guests with a positive and enjoyable workout experience that surpasses any other. ย The Fitness Service Agent will be friendly, helpful and attentive to those working out in the fitness area. ย They will provide the members with any needed service personalize it and go above and beyond to consistently exceed the customersโ needs. ย Knowledge and interest in Fitness are essential. ย This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
ESSENTIAL JOB FUNCTIONS
- Meet and greet members and guests in a timely fashion with our standard greeting
- Answer phones with an upbeat tone using our standard greeting
- Provide timely and professional service while offering towels, water, newspapers and magazines to members as well as being observant to someone looking around in need of assistance
- Provide the member what they want, in an acceptable amount of time while personalizing the service, and going above and beyond to exceed the membersโ expectations
- Basic computer knowledge to ring up merchandise sales (bars, drinks)
- Spot cleaning of equipment to ensure a great first impression when members arrive at machines. ย This includes regularly cleaning mirrors, benches, bars, cardio equipment, headsets, etc.
- Maintain a safe, neat workout environment. ย This includes re-racking weights, straightening and re-aligning equipment, re-wrapping cords, hanging handles and ropes, re-racking balls and other fitness equipment, etc.
- Assist members with adjusting workout equipment settings
- Showing members the proper technique of how to use the cardiovascular and weight machines
- Provide supervisors with timely and appropriate information needed for flyers, sign up sheets, etc.ย
- Keep supervisors informed of any repairs that need to be done to the facility or any of our equipment.
- Write up equipment that is need of repair or service and inform the engineering staff of any structural repairs.
- Assist with the arrival of new equipment, mats, furniture and delivering of daily purchases to our department. ย This often includes lifting heavy equipment, moving equipment and other supplies or tasks.ย
- Other duties or tasks as assigned by your supervisors that are related to the Fitness Department or The Houstonian Campus.ย
KNOWLEDGE AND SKILLS
ย
- Attending college for a degree in physical fitness, kinesiology or related field preferred or equivalent work experience
- Energetic, enthusiastic, observant, attentive and motivated
- Personal interest in health, fitness, athletics, working out, nutrition or related field
- Professional appearance
- Must be able to bend, push, pull and lift 30 pounds on a regular basis
- Must be able to stand for long periods at a time
- Proactive/self-motivated, seeking out things to do during โdown timesโ and ways to improve the fitness facility and services
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Positive attitude
- Basic knowledge of human anatomy, physiology and kinesiology
- Basic knowledge of machine weights, free weights and cardiovascular equipment
- Attending college for a degree in physical fitness, kinesiology or related field preferred or equivalent work experience
- Continuous improvement. ย Continuously thinking of new ideas, new programs and better ways of doing things.
- Ensuring consistency of service in all areas of the Fitness Department.
- Maintaining working knowledge of basic concepts, trends and current research on nutrition and exercise.
- Finding new innovative ways to increase revenue with out losing the high level of continuous customer service.
- Conversational English language skills.
- Hours required: Scheduled days and hours vary based on departmental needs. Must be able to work evening or weekends occasionally
LICENSES AND/OR CERTIFICATIONSย
- C.P.R and First Aid certified
PHYSICAL JOB REQUIREMENTS
Must be able to meet the following minimum physical requirements for at least an eight-hour shift:
- Physical Stamina: Ability to lift, push and pull 30+ pounds to clean under weights and equipment. Required to stand for long periods of time.
- Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
- Vision: Must be able to accurately read instructions, reports, and log sheets.ย
- Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
- Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.