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Public Service Representative Jobs (NOW HIRING)

Michigan Humane

Customer Service Representative

Detroit, MI · On-site

$14.75 - $20/hr

Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The Clinic Customer Service Representative serves as the main point of contact with clients and the public via ...

Michigan Humane

Customer Service Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The Clinic Customer Service Representative serves as the main point of contact with clients and the public via ...

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Public Service Representative information

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How much do public service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for public service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a public service representative?

Public Service Representatives are professionals who assist the public by providing information, answering questions, and resolving issues related to government or public sector services. They work in various government agencies or departments, helping citizens access services such as social benefits, permits, or public records. Their responsibilities often include answering phone calls, responding to emails, processing applications, and explaining policies or procedures. Strong communication and problem-solving skills are essential for this role. Public Service Representatives play a key role in ensuring that the public receives accurate information and timely assistance.

What are the key skills and qualifications needed to thrive as a public service representative?

To thrive as a Public Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions requiring additional training or experience in customer service. Proficiency with customer relationship management (CRM) software, call center systems, and office applications is often required. Outstanding interpersonal skills, patience, and a strong sense of empathy help build trust and resolve concerns effectively. These competencies ensure that representatives can efficiently address public inquiries, deliver accurate information, and maintain positive relationships with the community.

What are some common challenges faced by public service representatives when handling customer inquiries, and how can these be effectively managed?

Public Service Representatives often encounter challenges such as handling high volumes of inquiries, addressing diverse customer needs, and managing difficult or upset individuals. Effective management involves strong communication skills, patience, and the ability to remain calm under pressure. Utilizing available resources, collaborating with team members for complex issues, and following established protocols can help ensure efficient and satisfactory resolutions. Continuous training and feedback also contribute to skill development and improved service delivery.

What is the difference between Public Service Representative vs Customer Service Representative?

AspectPublic Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require specialized training or certificationsHigh school diploma; on-the-job training often provided
Work EnvironmentGovernment offices, public agencies, community centersRetail stores, call centers, corporate offices
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonPublic Service Representative vs Customer Service Representative

Public Service Representatives primarily work in government settings, assisting the public with various services, often requiring knowledge of public policies. Customer Service Representatives typically work in private sector environments, focusing on assisting customers with products or services. While both roles involve communication and problem-solving, Public Service Representatives tend to handle more administrative and policy-related tasks, whereas Customer Service Representatives focus on sales and customer satisfaction.

What does a public service representative do?

A public service representative assists the public by providing information, answering questions, and processing requests related to government services or programs. They often work in government offices or call centers, using communication skills and knowledge of policies to help constituents efficiently. The role may require familiarity with computer systems and customer service skills.

What cities are hiring for Public Service Representative jobs?

Cities with the most Public Service Representative job openings:

Who are the top companies hiring for Public Service Representative jobs?

The top employers for Public Service Representative jobs are:

What states have the most Public Service Representative jobs?

States with the most job openings for Public Service Representative jobs include:

What are popular job titles related to Public Service Representative jobs?

For Public Service Representative jobs, the most frequently searched job titles are:

Public Service Representative jobs near you
Infographic showing various Public Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Public Works Customer Service Representative

Des Moines, IA • On-site

City of Des Moines
See more jobs at City of Des Moinesexternal

$23.91 - $28.32/hr

Other

This job post has expired today. Applications are no longer accepted.

City Of Des Moines (Iowa) rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Public Works Customer Service Representative

Print (https://www.governmentjobs.com/careers/desmoines/jobs/newprint/5461073)

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Public Works Customer Service Representative

Salary

$23.91 - $28.32 Hourly

Location

Des Moines, IA

Job Type

Regular Full-Time

Job Number

1958-08-2026

Department

Public Works

Division

PW250430 - PW Solid Waste Collection

Opening Date

08/27/2026

Closing Date

9/11/2026 4:00 PM Central

FLSA

Non-Exempt

Bargaining Unit

MEA

Occupational Group

Civil Service

Location of Vacancy

Public Works

Recruitment

Entrance

Selection Method

COMPLETION OF PERFORMANCE EXAMINATION: See details in "Required Special Qualifications" section. EDUCATION AND EXPERIENCE RATING: An education and experience rating will be completed on all qualified applicants. Those applicants deemed most qualified may be scheduled for an oral examination. Qualified applicants who need a reasonable accommodation must inform this office at (515) 283-4213 or TTY Iowa Relay at 711 or 1-800-735-2942, by the application closing.

  • Description

  • Benefits

  • Questions

General Statement of Duties

Performs a variety of clerical, general office duties, and information dissemination services for employees and visitors; performs directly related work as required.

The principal function of an employee in this class is to serve as a central communication point within the Public Works Department and to provide service to customers both in person, via the telephone or any other electronic means as well as providing clerical and administrative support functions to office personnel. The work is performed under the direct supervision of an assigned supervisor but considerable leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establishes and maintains effective working relationships with all customers, City employees, business and community organizations and the public. The principal duties of this class are performed in a general office environment. Inasmuch as certain departments must regularly operate seven (7) days per week, twenty-four (24) hours per day, some employee's may be required to work on holidays, week-ends, and during hours other than traditional business hours.

Click here to review the full job description : Class Specifications | Public Works Customer Service Representative | Class Spec Details (https://www.governmentjobs.com/careers/desmoines/classspecs/67686?keywords=public%20Works%20customer&pagetype=classSpecifications)

Acceptable Experience and Training

  • Graduation from High School or possession of a GED; and

  • Some experience in general office and customer service operations; or

  • Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

  • Multi-lingual Fluency is Preferred.

Required Special Qualifications

  • Candidates for positions in this class must pass a post-employment offer physical examination and drug screen;

  • A minimum typing speed of 40 wpm.

COMPLETION OF PERFORMANCE EXAMINATION:

Please go to speedtypingonline.com to complete a free 5-minute typing test (the site defaults as a 1 minute test but you will need to change this to 5 minutes). On the site you are able to “Personalize Results”. Please type in your first and last name as it appears on your application. The online typing test can be accepted if it is from this site only and witnessed by another person. Results printed from the testing website must meet the following requirements. Submitted exam results must show:

  • Net number of words typed (Speed).

  • Show that you completed a Five minute timed test.

  • Your name (on the site you are able to “Personalize Results”. Please type in your first and last name as it appears on your application) and the date the exam was completed.

  • Name and date must be shown on the printed results from the testing website not handwritten or added by someone. Again, you can “Personalize Results” on the site.

  • Witness signature, witness printed name, and valid email address for the witness. Witness must be age 18 years or older.

  • If you do not have printing capabilities, please email your results to humanresources@dmgov.org and your witness. Your witness may then "Reply All" to the email stating their name and that they witnessed you completing the online typing test on the specified date. It is your responsibility to make sure your witness responds by the exam deadline.

  • You must submit exam results to the City of Des Moines Human Resources Department via email ( humanresources@dmgov.org ) by 4:00 pm CT on Wednesday, September 9, 2026. Passing score is 40 net words per minute (Speed).

IN LIEU OF THE PERFORMANCE EXAM: Applicants must currently hold a City of Des Moines Civil Service position requiring a typing speed of 40 WPM or higher OR have previously taken the online timed typing test resulting in a score of 40 NWPM or higher within 1 YEAR of the application deadline. The applicant is required to contact the City's Human Resources Department at (515) 283-4213 or by email at humanresources@dmgov.org to attach a previously submitted typing test to their current application by the application deadline.

Examples of Essential Work (Illustrative Only)

  • Answers department telephone calls, receives and greets visitors to the department and provides information to callers and visitors.

  • Responds to citizens' questions and comments in a courteous and timely manner;

  • Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;

  • Screens visitors, telephone calls, faxes, mail and messages directed to office personnel;

  • Dispatches information to key Public Woks personnel as necessary;

  • Answers customer questions requiring detailed programmatic knowledge of Public Works operations;

  • Follows up on complaints from customers involving gathering information from several Departmental and intra-Department sources;

  • Prepares correspondence, lists and other documents on computer;

  • Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;

  • Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;

  • Copies, packages and distributes a variety of written materials as requested by office personnel;

  • Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;

  • Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;

  • Performs other directly related duties consistent with the role and function of the classification.

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