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Public Service Representative Jobs (NOW HIRING)

State of Iowa

Public Service Manager 1

Des Moines, IA

$70K - $124K/yr

Work with the Attorney General's Office, HHS legal representation, attorneys, and others necessary ... in a public-service-related area (e.g., public or business administration, social work, law ...

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How much do public service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for public service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a public service representative?

Public Service Representatives are professionals who assist the public by providing information, answering questions, and resolving issues related to government or public sector services. They work in various government agencies or departments, helping citizens access services such as social benefits, permits, or public records. Their responsibilities often include answering phone calls, responding to emails, processing applications, and explaining policies or procedures. Strong communication and problem-solving skills are essential for this role. Public Service Representatives play a key role in ensuring that the public receives accurate information and timely assistance.

What are the key skills and qualifications needed to thrive as a public service representative?

To thrive as a Public Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions requiring additional training or experience in customer service. Proficiency with customer relationship management (CRM) software, call center systems, and office applications is often required. Outstanding interpersonal skills, patience, and a strong sense of empathy help build trust and resolve concerns effectively. These competencies ensure that representatives can efficiently address public inquiries, deliver accurate information, and maintain positive relationships with the community.

What are some common challenges faced by public service representatives when handling customer inquiries, and how can these be effectively managed?

Public Service Representatives often encounter challenges such as handling high volumes of inquiries, addressing diverse customer needs, and managing difficult or upset individuals. Effective management involves strong communication skills, patience, and the ability to remain calm under pressure. Utilizing available resources, collaborating with team members for complex issues, and following established protocols can help ensure efficient and satisfactory resolutions. Continuous training and feedback also contribute to skill development and improved service delivery.

What is the difference between Public Service Representative vs Customer Service Representative?

AspectPublic Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require specialized training or certificationsHigh school diploma; on-the-job training often provided
Work EnvironmentGovernment offices, public agencies, community centersRetail stores, call centers, corporate offices
Employer & IndustryGovernment agencies, public sectorPrivate companies, retail, telecommunications
Common Search & ComparisonPublic Service Representative vs Customer Service Representative

Public Service Representatives primarily work in government settings, assisting the public with various services, often requiring knowledge of public policies. Customer Service Representatives typically work in private sector environments, focusing on assisting customers with products or services. While both roles involve communication and problem-solving, Public Service Representatives tend to handle more administrative and policy-related tasks, whereas Customer Service Representatives focus on sales and customer satisfaction.

What does a public service representative do?

A public service representative assists the public by providing information, answering questions, and processing requests related to government services or programs. They often work in government offices or call centers, using communication skills and knowledge of policies to help constituents efficiently. The role may require familiarity with computer systems and customer service skills.

What cities are hiring for Public Service Representative jobs?

Cities with the most Public Service Representative job openings:

Who are the top companies hiring for Public Service Representative jobs?

The top employers for Public Service Representative jobs are:

What states have the most Public Service Representative jobs?

States with the most job openings for Public Service Representative jobs include:

What are popular job titles related to Public Service Representative jobs?

For Public Service Representative jobs, the most frequently searched job titles are:

Public Service Representative jobs near you
Infographic showing various Public Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative

Green Bay, WI • On-site

WEC Energy Group
Utilities • 5 - 10K employees
Learn more about WEC Energy Groupexternal

$33.10/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

WEC Energy Group rating

8.1

Company rating: 8.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, Wisconsin location. These positions are represented by Local No. 420 IUOE.

Pay & Benefits:

  • Starting pay is $24.02 and offers regular increases per the bargaining agreement.

Benefits include:

  • Medical/Dental/Vision Plan

  • 401K Plan

  • Paid Time Off

  • Paid Holidays

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.

Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.

Please join us and apply today!

Tentative Start Date: November 2026

Job Responsibilities

  • Handle residential inquiries relating to billing, payment, mobile app, website and customer moves

  • Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)

  • Receive general and miscellaneous inquiries

  • Use CIS to maintain current and accurate customer information which will be accessed by other departments

  • May also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications

  • High School Diploma, HSED or GED

  • 1+ years Customer Service and/or Customer Relations (billing, credit, payment)

  • Must be able to work and adapt to various hours/shifts and a changing schedule

  • Availability for 24 hour call out for storm trouble call handling is also required

Preferred Qualifications

  • Previous care center experience

  • Previous office/clerical experience

  • Previous experience working in a union environment

  • Strong communication skills with the ability to be empathetic with customers

  • Able to confidently multitask with different systems while on the phone with customers

  • Proficient with Microsoft Office products

  • Ability to use good judgement in making decisions

End Date: 09/27/2026

Minimum Posting Range: $24.02

Maximum Posting Range: $33.10

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits (https://www.wecenergygroup.com/careers/benefits.htm)

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Green Bay, WI, US, 54307-9001

Company: Wisconsin Public Service (WPS)

Req ID: 7175

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