Provider Success Coordinator Jobs (NOW HIRING)

Position Details
Position Information
Working Title
Academic Success Coordinator
Position Number
FA337
FLSA
Exempt
Appointment Type
Full Time
Sensitive Position
No
Sensitive Position Statement
A sensitive position requires a fingerprint-based criminal history check.
This is NOT a sensitive position.
Campus Security Authority
Yes
Campus Security Authority Statement
This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel
Yes
Designated Personnel Statement
This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing.
Statement of Economic Interest
No
Statement of Economic Interest Statement
This position does NOT require a Statement of Personal Economic Interest.
Restricted Position
No
Restricted Position Statement
A restricted position would be subject to availability of funding.
This is NOT a restricted position.
Chief Objective of Position
The Academic Success Coordinator will support the University's student success initiatives by providing a variety of services and programs focused on learning and academic skills to foster undergraduate academic success and to improve retention, completion, and post-graduation outcomes.
Work Tasks

• Assists with creation, implementation and maintenance of a variety of academic success programs and support services for all undergraduate students;
• Assists with the instructional component of college transition courses, COLL 141: Student Success Seminar, COLL 140: The Transitional Learner, and COLL 150: The Intentional Learner, on an as needed basis and within the parameters determined by the Senior Director, the Assistant Vice President or the Vice President. Candidates must have earned a Master's Degree in a related field to be eligible to teach.
• Researches, develops, assesses and implements best practices in academic success support services and programs for undergraduate college students; participates in webinars, workshops, conferences and other professional development opportunities to support the University's academic support efforts;
• Maintains a caseload of undergraduate students, conducting individual meetings and creation of personal action plans supporting students' academic success at the University;
• Monitors the progress of students who are identified as "at-risk" for not persisting or in academic jeopardy and develops and implements an intervention plan based on the individual needs of each undergraduate student;
• Maintains "drop in" hours for students in need of immediate assistance with an academic success related issue;
• Develops, implements and conducts various workshops, programs and intervention strategies to better support undergraduate academic success to degree completion;
• Participates in the Division's "recruit back" program to identify and communicate with students who have stopped out and encourage re-enrollment; Identify and apply intervention strategies to support those students to degree completion;
• Assists with a variety of functions and activities associated with orientation programs for new college freshmen and new college transfer students focused on supporting undergraduate students as they transition to the university environment to better prepare them for the academic expectations of university life;
• Maintains detailed records of meetings with students, attendance at workshops and events and other outreach activities and programs;
• Assists the Director with the administration of assessments of students as needed;
• Assists the Director with marketing for the Center for Academic Success, the Tutoring Center and the Division's peer mentoring program;
• Assists the Director and colleagues with daily postings to the Center's social media sites in compliance with university guidelines and policies;
• Serves as one of the Center's representatives at admission related events such as open houses and admitted freshman days, new undergraduate student orientation events such as Setting Sail, Welcome Week and Changing Tides, university-wide events such as commencement, Latin Honors celebrations and new student honors convocation; representation at these programs and events are split evenly between all coordinators, director, and the senior director;
• Assists the Director and managers in planning and supporting events and programs such as Signing Day and LAUNCH and other academic success related initiatives;
• Provides support and programming for the Community Captains Program (a pre-admission and transition to college success program) and Captains' Connection Program (a transfer admission and transition to university success program) on an as needed basis;
• Develop and maintain very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrate a positive and professional attitude and treat everyone with dignity and respect. Fully support the "Student's First" value at CNU and routinely goes the extra mile in providing service. Provide the highest level of customer service with a 95% satisfaction rating with constituencies served;
• This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• Review and communicate safety issues to assure a safe and healthy workplace and a reduction in work related absence.
• Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
• Immediately report work-related incidents and unsafe work conditions to your supervisor and participate in accident investigation requests.
• Perform other duties as assigned.

Knowledge, Skills, Abilities (KSA's) related to position

• Knowledge of academic success, retention, and completion strategies
• Verbal, written, interpersonal communication and presentation skills;
• Ability to create and maintain relationships that foster a trusting environment;
• Organizational and time management skills;
• Ability to quickly master a variety of computer applications;
• Ability to work effectively as part of a team and on an individual basis;
• Availability for evening and weekend programs and events.

Required Education
Master's Degree or Bachelor's degree with work experience that equates to an advanced degree.
Additional Consideration - Education
Master's degree or higher in Higher Education, Education, College Student Development, Psychology, or a related field; graduate degree should include 18 or more credits in college student development, higher education, education, counseling, psychology, developmental psychology, educational psychology, or a related college student development discipline.
Candidates must have earned a Master's Degree in a related field to be eligible to teach.
Experience Required

• Experience working with students in a mentoring, coaching, or advising capacity.

Additional Consideration - Experience

• Experience with providing academic success coaching to undergraduate college students;
• Experience designing, developing and implementing events, programs and activities to support undergraduate college student success;
• Experience designing, developing and implementing events, programs and activities focused on learning and academic skills;
• Experience teaching academic success strategies and skills to undergraduate college students;
• Experience using social media platforms to promote student support services.
• Experience developing and facilitating workshops, information sessions and other intervention type programs;
• Experience working with college student personnel.

Salary Information
Salary $50,887 to $60,000 Commensurate with Education and Experience.
CNU Information
Christopher Newport University is anchored in excellence, and that is reflected in our ranking as the #1 regional public university in Virginia and #3 among regional public universities in the South. We are an inclusive and kind community, founded on our shared values of honor, scholarship, service and leadership. We offer an outstanding liberal arts education provided by dedicated, gifted teacher-scholars who are supported by a compassionate team of faculty and staff. Our 4,500 undergraduate and graduate students pursue more than 90 areas of study, as they live and learn on a largely residential campus. CNU's on-campus performing and visual arts centers offer Broadway shows, world-class performances, engaging exhibitions, transformative lectures and classes, and more. Our athletics program is the winningest at any level in Virginia.
Christopher Newport University is in the heart of Newport News, a vibrant city with breathtaking scenery and unique experiences. The city and region offer affordable neighborhoods, local and name-brand shops, diverse dining options, local parks and water access, and fun recreational opportunities. Whatever your interests and goals, you belong at CNU! For further details and information about Christopher Newport, visit cnu.edu.
Is this position telework eligible?
No
Telework Eligibility Disclaimer
Posting Detail Information
Posting Number
AP467P
Number of Vacancies
1
Posting Date
07/13/2026
Review Begin Date
07/27/2026
Application Instructions
Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.
This position will be posted until filled; however, review of applications will begin on 07/27/2026.
Search finalists are required to complete a CNU sponsored background check.
Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.
Quick Link for Internal Postings
https://jobs.cnu.edu/postings/20996
EEO/Diversity Statement(s)
Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement