Provider Relations Consultant Jobs (NOW HIRING)

The Oracle Employee Relations team is looking for a Employee Relations Consultant to join our on-site data center HR support team in Abilene, Texas. The Oracle ER team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced, dynamic, and innovative technology organization.
The Employee Relations Consultant is an experienced, on-site employee relations professional who partners with data center employees and leaders to resolve workplace matters fairly, consistently, and promptly. This role manages a broad portfolio of employee relations work in a fast-paced operational setting and is a trusted resource for manager coaching, performance management, investigations, policy interpretation, and case resolution. The consultant works closely with Human Resources, Employment Practices, Legal, HR Operations/Payroll, Benefits/Leave, Security, and other Centers of Excellence to balance employee experience, operational continuity, and risk management.
Work Environment Requirements:
This role supports a 24/7 operation and requires consistent on-site presence at the Abilene, Texas facility, including interaction with day and night shift teams. The role is subject to controlled-access protocols, which may include biometric identity verification for secure site entry.
Responsibilities
Manage a diverse employee relations caseload from intake through resolution, including performance concerns, attendance and conduct issues, workplace behavior, policy questions, corrective action, and employee complaints.
Provide practical, policy-aligned consultation and coaching to frontline and mid-level leaders; help managers prepare for conversations, document facts, set expectations, and take timely, appropriate action.
Independently conduct fact-finding and investigations into medium-to-complex employee relations matters; assess information objectively, document findings, and recommend next steps in partnership with senior ER and Legal as appropriate.
Maintain an accessible on-floor presence across campus areas and work schedules; build credibility with employees and leaders while promptly identifying concerns requiring specialized review or escalation.
Recognize and escalate elevated-risk matters, including discrimination, harassment, retaliation, threats, workplace violence, serious safety or security concerns, and matters with significant legal or reputational exposure.
Partner cross-functionally to ensure timely, confidential, and consistent resolution of cases; maintain accurate case records and follow internal protocols and applicable employment requirements.
Analyze recurring themes in casework and operational feedback; share actionable observations that strengthen manager capability, employee experience, policy education, and process consistency.
Support ER reporting, training, communications, playbook development, and continuous-improvement projects for the data center workforce.
#LI-VC7
Responsibilities
Qualifications:
Minimum Qualifications
5+ years of progressive Human Resources or employee relations experience, with substantial experience in performance management, employee relations consultation, investigations, and policy application; equivalent related experience will be considered.
Demonstrated ability to manage sensitive employee relations matters independently and to know when to elevate complex or high-risk concerns.
Working knowledge of U.S. employment laws and practices, including the ability to apply internal policy consistently and thoughtfully.
Experience supporting operations-focused, shift-based, hourly, technical, manufacturing, logistics, facilities, or data center workforces is strongly preferred.
Strong written communication, case documentation, organization, and stakeholder-management skills.
Proficiency with Microsoft Office and HR or case-management systems; ability to use data and reporting to identify trends and inform action.
Ability and willingness to work on-site and meet controlled-access requirements for a secure data center environment.
Preferred Qualifications
Bachelor's degree in Human Resources, Business, Psychology, or a related field; PHR, SPHR, SHRM-CP, SHRM-SCP, or comparable certification is a plus.
Experience in a large, complex, or global organization and in a highly regulated, security-conscious, or high-growth operational environment.
Experience developing manager-facing tools, training, or process improvements that strengthen employee relations capability.
Qualifications
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $80,000 to $166,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
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