Property Operations Manager Jobs in Ladera Ranch, CA

Liberty Military Housing - Own your passion forservice! 

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We're seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you're ready to grow your career and become an employee owner, explore our current opportunities today. 

What We Provide You:

Liberty Military Housing is committed to supporting our team members in every aspect of life-from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes: 

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums 

• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings 

• 401(k) Retirement Plan with Company Match 

• Education Reimbursement up to $5,250 per year 

• Generous Paid Time Off, including vacation, sick time, and 10 paid holidays 

• Wellness Benefits, including free gym access and additional wellness programs 

• Quarterly & Monthly Bonus Incentives

• Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future

• Life and AD&D Insurance

A Day in the Life of a District Manager III:

As a Liberty Military Housing District Manager III, you will be responsible for overseeing the operations of a large or multi-site, multi-family residential community.  Your role is responsible for the property's financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents.  You will be required to have full knowledge of property operations and be responsible for ensuring that all on-site personnel perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

Leadership:

• Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.
• Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.
• Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.

Operational/Administrative:

• Responsible for the community budget and achievement of operational, financial and occupancy goals which includes overseeing, reviewing and monitoring all district accounting and financial matters (Processing of A/P, A/R, delinquencies, process PAF's, budget approvals, collections, invoicing, etc.).
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, and inspections).
• Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.
• Conduct regular property walks/inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.
• Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH's quality standards.
• Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.
• Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

• Operate a company or personal vehicle to travel to various locations for work purposes.

Resident Relations:

• Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Work in conjunction with district staff/community services team to develop and/or implement resident retention programs (i.e., resident functions, monthly newsletters, etc.).
• Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.

What A Property Manager Needs For Success:

• Minimum of 5 years' experience in the property management industry (previous supervisory experience preferred).
• Proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
• Ability to encourage a positive and collaborative team environment.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Fair Housing certification - must obtain Fair Housing certification within 2 weeks of employment.
• Experience with and understanding of budgets and financial operations.
• Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.
• Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.
• Possess a positive and professional demeanor in all business interactions, under all circumstances.
• Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Must possess a valid driver's license.  Ability to operate a company or personal vehicle or electrical cart.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• Available to work a flexible schedule including weekends, off-hours and emergencies as required.

Pay Range: $90,000.00 - $105,000.00 Annually 

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