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Project Support Manager Jobs (NOW HIRING)

System One

Facilities Project Support Technician

Lynchburg, VA · On-site

$14.25 - $19.50/hr

Support Facility Projects Managers by physically being on the job sites overseeing construction projects. * Act as a liaison between the contractors and Project Manager. * Ensure the site is safe ...

Prim

Project Support Coordinator II

Hubbard, TX · On-site

The Project Support Coordinator II provides administrative and organizational support to project ... Job Responsibilities * Assist Project Managers with project planning, scheduling, and tracking ...

Sonepar

Project Support - East Region

Green Bay, WI · On-site

$23 - $30/hr

Perform customer returns and work with Project Managers to resolve defective and damaged product ... supported. Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and ...

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Project Support Manager information

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$60K

$113.7K

$156K

How much do project support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for project support manager in the United States is $113,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a project support manager?

A Project Support Manager is a professional responsible for overseeing and coordinating the administrative and operational aspects of projects within an organization. They provide essential support to project managers and teams, ensuring that projects are delivered on time, within scope, and on budget. Their duties often include resource allocation, progress tracking, risk management, and communication between stakeholders. Project Support Managers help streamline processes, resolve issues, and maintain documentation to facilitate successful project completion.

How does a project support manager typically interact with project teams and stakeholders?

A Project Support Manager plays a pivotal role in facilitating communication between project teams and stakeholders. They coordinate project documentation, monitor progress, and help resolve any issues that arise, ensuring everyone stays aligned on objectives and timelines. Regular meetings, status reports, and updates are common tools used to keep all parties informed. Their collaborative approach helps bridge gaps between technical teams, management, and clients, leading to smoother project execution and successful outcomes.

What are the key skills and qualifications needed to thrive as a project support manager, and why are they important?

To thrive as a Project Support Manager, you need strong organizational, coordination, and analytical skills, typically supported by a background in business administration or project management. Familiarity with project management software (such as MS Project, Asana, or Jira) and relevant certifications like PRINCE2 or PMP are common requirements. Exceptional communication, problem-solving, and teamwork abilities help you effectively liaise between stakeholders and support project delivery. These competencies are vital for ensuring projects stay on track, risks are managed, and objectives are achieved efficiently.

What is the difference between Project Support Manager vs Project Coordinator?

AspectProject Support ManagerProject Coordinator
ResponsibilitiesOversees project support teams, manages resources, and ensures project documentation and processes are maintained.Assists in project tasks, schedules meetings, and supports project team members with administrative duties.
Required SkillsProject management knowledge, communication, organizational skills, and familiarity with project tools.Communication, organization, basic project management understanding, and administrative skills.
Work EnvironmentTypically in office settings, supporting multiple projects or teams.Office environment, supporting specific project tasks and team members.

The Project Support Manager focuses on overseeing project support functions and managing resources, while the Project Coordinator handles day-to-day administrative tasks to assist project teams. Both roles require strong organizational skills and familiarity with project processes, but the manager has broader responsibilities for project support and coordination.

What cities are hiring for Project Support Manager jobs?

Cities with the most Project Support Manager job openings:

What are the most commonly searched types of Project Support jobs?

The most popular types of Project Support jobs are:

What states have the most Project Support Manager jobs?

States with the most job openings for Project Support Manager jobs include:

What are popular job titles related to Project Support Manager jobs?

For Project Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Project Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $113,676 per year, or $54.7 per hour.

Project Support Coordinator - PCC

Wilmington, OH • On-site

CONNECTION
See more jobs at CONNECTIONexternal

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

IntroductionYou're a multitasker, capable of moving a mile a minute and keeping everyone else on track. There's an art and a science to a well-organized calendar-and nothing makes you happier than an empty inbox.

OverviewWhat We Do:
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Working under the supervision of the Team Leader-CX and in conjunction with the Sr. Project Support Coordinator, the Project Support Coordinator will primarily be responsible for coordinating, partnering, and collaborating with various teams and departments handling multiple projects. This includes monitoring and addressing requests and orders received as incidents, cases, or other forms of inquiries, and escalating requests based on training and process expertise. The position demands meeting set quality expectations and focusing on achieving the SLAs to positively impact the customer experience. The Project Support Coordinator will serve as the first point of contact for requests received from customers in the form of incidents, and or internal issues reported by the Sales and Services team in the form of cases. Acting as the primary liaison between clients, management, and the Sales and Services team, the Project Support Coordinator ensures the timely and successful application of services across all categories of customer orders, from initiation to production.
Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.

Responsibilities

  • Monitors incident/case queues and addresses requests received in accordance with SLAs.
  • Handles incidents/cases following the established standard operating procedures, ensuring quality is maintained.
  • Manages order processing and management according to standard operating procedures, ensuring quality is upheld.
  • Handles cases/support requests from sales within established quality guidelines and SLAs.
  • Monitors and escalates issues related to inventory/stock.
  • Adheres to standard team procedures.
  • Coordinates projects or activities with teams and departments within the Technology and Integration Distribution Center (TIDC) when dealing with sales, testing, and production orders.
  • Acts as the initial point of contact and liaison for customers or between TIDC and other departments.
  • Monitors reports to ensure orders are processed promptly and manages any delays effectively.
  • Creates and updates process and procedure documentation (SOPs & Job Aids) as assigned.
  • Schedules and attends internal and external customer meetings.
  • Stays informed about client project changes and updates.
  • Gains familiarity with each client and their respective services and SLAs.
  • When proficient, may assist in providing internal team support and training to other team members.
  • Performs all other duties or special projects as assigned.
  • Recommends ideas for process/continual improvement opportunities.


Attendance:

  • Employees are required to be fully onsite at the approved work location to perform the functions of this position.

Requirements

  • Excellent verbal and written communication skills.
  • Intermediate Microsoft Office/O365 skills in Outlook, Word, PowerPoint, OneNote, and MS Teams, which are essential for primary communication, creating documentation, presentations, organizing data, and handling internal and external communication via chats.
  • Intermediate Microsoft Excel skills and understanding of formulas such as VLOOKUP, XLOOKUP, and basic pivot tables.
  • Data entry skills with 99% accuracy and a typing speed of at least 40 words per minute.
  • Basic to intermediate computer knowledge to effectively use software applications and troubleshoot basic computer issues.
  • Basic knowledge of Supply Chain Management.
  • General working knowledge of tools to create Service Work Orders (SWO) and change control.
  • Basic understanding of order processing lifecycle and inventory management.
  • Attention to detail in composing, keying, and proofing professional business materials.
  • Customer service oriented with the ability to understand queries and escalations by researching and providing solutions efficiently and promptly to meet customer expectations.
  • Basic understanding of quality requirements that must be implemented accurately when handling internal or external requests.
  • Takes ownership and responsibility of a request/issue from start through to a successful resolution.
  • Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
  • Good listening skills with the ability to receive information completely and understand what is being said.
  • Ability to de-escalate using empathy, active listening, and emotional intelligence.
  • Creative with the ability to think around problems and come up with innovative solutions or recommend process improvements.
  • Judgment with the ability to formulate opinions, compare and decide with good sense.
  • Interpersonal skills with the ability to work well with all levels of the organization. Friendly presence and a helpful attitude.

Additional preferred competencies or preferred qualifications, if any:

  • Experience or prior knowledge of CRM, ERP, incident or case management applications.
  • Fundamental understanding of sales organization and processes.
  • Possess basic to intermediate analytical skills with the capacity to comprehend and execute intermediate to complex instructions independently.
  • Demonstrate basic to intermediate organizational and time management skills, enabling effective multitasking, continuous learning, adaptation, and accurate implementation of changes while understanding priorities.
  • Basic comprehension of SLO/SLA requirements to process requests in accordance with contracted cut-off times daily, and to meet end-of-month and quarter deadlines.
  • Attention to detail with the ability to investigate and ideally perform root cause analysis (RCA).
  • Exhibit learning agility to acquire additional knowledge and expertise in all areas, exceeding expectations to advance within the current role and organization.
  • Ability to consistently represent Connection in a positive and professional manner to customers, focusing on delivering a World Class Customer Experience.


This role is in a standard indoor office or similar workspace which meets general office safety and ergonomic requirements. A standard indoor office has moderate noise levels with exposure to fluorescent or other lighting, computer monitors, forced air and occasional odors.
Individuals require the ability to sit most of the day with some standing, bending, lifting, or reaching on occasion. Lifting only up to five pounds. The employee may be required to walk, primarily on a level surface, for short periods throughout the day.
Fine motor skills are used to operate a computer keyboard, mobile phone and/or other such device. Computer keyboard usage may be heavy during the workday. Near visual acuity and mental focus needed for working potentially long hours looking at a computer screen or monitor(s).

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."

 

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