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Project Manager Ivr Telephony Jobs (NOW HIRING)

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Day to Day Responsibilities/project specifics: * Develop and execute test strategies for IVR and ... telephony infrastructure * Validate CRM workflows and integrations within Dynamics 365 * Build ...

Eightelevengroup

Project Manager V

Des Moines, IA · On-site

$68.75/hr

Oversee coordination related to technologies such as IVR systems, telephony, agent scheduling/workforce management tools, and other agent‑impacting platforms Required Skills * Senior-level project ...

USM

Senior IVR Project Manager

Omaha, NE · On-site

Senior Project Manager / IVR IVR Technology experience is necessary and SalesForce is a major PLUS. Qualifications: Has strong knowledge of IT systems and practices specific to IVR technologies.

ClifyX

IVR Routing Project Manager

Dallas, TX · On-site

ClifyX is a company seeking an IVR Routing Project Manager to oversee the deployment of product ... Computer Telephony Integration, Call routing, VoIP/SIP etc. • Experience in Machine Learning ...

Jobtailor

Telephony Engineer

Columbia, SC · On-site

... IVR, vectoring, call center services, and unified communications * Maintain accurate 911/E911 ... Provide advanced technical support for telephony projects and serve as a technical lead for ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

... project updates, and recommendations to both technical and non-technical stakeholders. Compliance & Risk Management * Ensure telephony solutions, IVR workflows, messaging strategies, and customer ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

... project updates, and recommendations to both technical and non-technical stakeholders. Compliance & Risk Management * Ensure telephony solutions, IVR workflows, messaging strategies, and customer ...

TecTammina

IVR Developer

Newark, DE · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project ... telephony technologies in a call center environment Java, Linux, Oracle .Net, C+ Qualifications ...

TecTammina

IVR Developer

Dallas, TX · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project ... telephony technologies in a call center environment Java, Linux, Oracle .Net, C+ Qualifications ...

TecTammina

IVR Developer

Tampa, FL · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project ... telephony technologies in a call center environment Java, Linux, Oracle .Net, C+ Qualifications ...

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Project Manager Ivr Telephony information

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How much do project manager ivr telephony jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for project manager ivr telephony in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $40.14 and $50.72 per hour, depending on experience, location, and employer.

What is a project manager IVR telephony?

A Project Manager IVR Telephony oversees the planning, implementation, and maintenance of Interactive Voice Response (IVR) telephony systems within an organization. They coordinate between technical teams, vendors, and stakeholders to ensure that IVR solutions meet business requirements and are delivered on time and within budget. Their responsibilities often include project scheduling, risk management, resource allocation, and ensuring system integration with other telecommunication tools. This role requires strong knowledge of telephony infrastructure, project management methodologies, and effective communication skills.

What are the key skills and qualifications needed to thrive as a project manager in IVR telephony?

To thrive as a Project Manager in IVR Telephony, you need a solid understanding of project management principles, telephony systems, and interactive voice response (IVR) technologies, typically supported by a relevant degree and PMP or similar certification. Familiarity with project management tools (like MS Project or Jira), IVR platforms (such as Genesys or Avaya), and telephony integration systems is crucial. Strong communication, problem-solving, and stakeholder management skills help you coordinate cross-functional teams and manage client expectations. These capabilities ensure projects are delivered on time, within scope, and meet both technical and business requirements.

What are the typical challenges faced by a project manager in IVR telephony projects, and how can they be addressed?

Project Managers in IVR (Interactive Voice Response) telephony often encounter challenges such as integrating new IVR systems with existing telephony infrastructure, managing cross-functional teams, and ensuring regulatory compliance (like PCI or HIPAA). Effective communication with stakeholders—including IT, customer service, and vendors—is crucial to clarify requirements and address technical complexities early. Staying current with telephony technologies and adopting agile project management practices can help mitigate risks and ensure successful project delivery.

What are popular job titles related to Project Manager Ivr Telephony jobs?

For Project Manager Ivr Telephony jobs, the most frequently searched job titles are:

Infographic showing various Project Manager Ivr Telephony job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 61% In-person, 8% Hybrid, and 31% Remote job distribution, with an average salary of $96,184 per year, or $46.2 per hour.

IVR Quality Engineer

Fort Mill, SC • On-site

MM International
See more jobs at MM Internationalexternal

Contractor

Re-posted 10 days ago

Job description

IVR Quality Engineer

Fort Mill, SC or New York City, NY

6 month contract to hire

  • IVR & Telephony Expertise: Deep understanding of call flows, SIP protocols, DTMF, and routing logic, with experience across platforms like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow diagrams. (open to any of these)
  • Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to come in and maybe suggest another an option) Proficient in scripting with Python, Java, or JavaScript to simulate call flows and automate test cases. (they use java but are open to any programming language)
  • Voice Recognition & NLP Testing: Familiar with ASR and TTS systems, and capable of testing voice intents and dialogue flows using platforms like Nuance, Google Dialogflow, or Amazon Lex.
  • API & Backend Testing: Experienced in validating RESTful APIs and backend services using Postman, SoapUI, JMeter, and custom scripts. Understands session management, data validation, and call log analysis.
  • Quality Engineering & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable with tools like Jenkins, Git, JIRA, and qTest, with a focus on shift-left testing and improving test coverage and observability.
  1. Are any of them flexible? yes
  1. Day to Day Responsibilities/project specifics:
  • Develop and execute test strategies for IVR and contact center systems
  • Lead testing across platforms like NICE CXone, Dynamics 365, Nexidia, and Hammer
  • Collaborate with cross-functional teams to define quality standards and ensure coverage
  • Use Hammer (or another tool that they come in and suggest) for load, regression, and functional testing of telephony infrastructure
  • Validate CRM workflows and integrations within Dynamics 365
  • Build automated test scripts using tools like Selenium, Postman, and JMeter
  • Track and report defects, performance metrics, and test results
  • Create test data and scenarios to support coverage
  • Document and manage bug resolution
  • Operate within Agile/Scrum teams to deliver high-quality software