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Project Manager Ivr Telephony Jobs (NOW HIRING)

Vail Systems Inc.

Technical Project Manager II

Chicago, IL · On-site

$94K - $117K/yr

Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ... Project Management Professional (PMP) certification, preferred. $94,800 - $117,500 a year Who We ...

Vail Systems Inc.

Technical Project Manager II

Chicago, IL · On-site

$94K - $117K/yr

Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ... Project Management Professional (PMP) certification, preferred. $94,800 - $117,500 a year Who We ...

Vail Systems Inc.

Technical Project Manager II

Chicago, IL · On-site

$94K - $117K/yr

Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ... Project Management Professional (PMP) certification, preferred. $94,800 - $117,500 a year Who We ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract * Strong experience ... IVR Design and Development * IAM (Identity and Access Management) * SDET/Test Automation experience ...

CYNET SYSTEMS

Senior Telephony Engineer

Columbia, SC · On-site

$60 - $65/hr

Strong interpersonal and communication skills and ability to manage multiple, shifting priorities ... Provide advanced technical support for projects and serve as lead for tasks required to maintain ...

CYNET SYSTEMS

Senior Telephony Engineer

Columbia, SC · On-site

$60 - $65/hr

Strong interpersonal and communication skills and ability to manage multiple, shifting priorities ... Provide advanced technical support for projects and serve as lead for tasks required to maintain ...

CYNET SYSTEMS

Senior Telephony Engineer

Columbia, SC · On-site

$60 - $65/hr

Strong interpersonal and communication skills and ability to manage multiple, shifting priorities ... Provide advanced technical support for projects and serve as lead for tasks required to maintain ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract * Strong experience ... IVR Design and Development * IAM (Identity and Access Management) * SDET/Test Automation experience ...

Ascend

Telephony Program Manager

Palo Alto, CA · On-site

$85K - $90K/yr

Manage vendors and other IT teams required by the projects for planning, design, and execution. * Provides program leadership for assigned functional and cross-functional telephony program ...

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Project Manager Ivr Telephony information

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$46

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How much do project manager ivr telephony jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for project manager ivr telephony in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $40.14 and $50.72 per hour, depending on experience, location, and employer.

What is a project manager IVR telephony?

A Project Manager IVR Telephony oversees the planning, implementation, and maintenance of Interactive Voice Response (IVR) telephony systems within an organization. They coordinate between technical teams, vendors, and stakeholders to ensure that IVR solutions meet business requirements and are delivered on time and within budget. Their responsibilities often include project scheduling, risk management, resource allocation, and ensuring system integration with other telecommunication tools. This role requires strong knowledge of telephony infrastructure, project management methodologies, and effective communication skills.

What are the key skills and qualifications needed to thrive as a project manager in IVR telephony?

To thrive as a Project Manager in IVR Telephony, you need a solid understanding of project management principles, telephony systems, and interactive voice response (IVR) technologies, typically supported by a relevant degree and PMP or similar certification. Familiarity with project management tools (like MS Project or Jira), IVR platforms (such as Genesys or Avaya), and telephony integration systems is crucial. Strong communication, problem-solving, and stakeholder management skills help you coordinate cross-functional teams and manage client expectations. These capabilities ensure projects are delivered on time, within scope, and meet both technical and business requirements.

What are the typical challenges faced by a project manager in IVR telephony projects, and how can they be addressed?

Project Managers in IVR (Interactive Voice Response) telephony often encounter challenges such as integrating new IVR systems with existing telephony infrastructure, managing cross-functional teams, and ensuring regulatory compliance (like PCI or HIPAA). Effective communication with stakeholders—including IT, customer service, and vendors—is crucial to clarify requirements and address technical complexities early. Staying current with telephony technologies and adopting agile project management practices can help mitigate risks and ensure successful project delivery.

What are popular job titles related to Project Manager Ivr Telephony jobs?

For Project Manager Ivr Telephony jobs, the most frequently searched job titles are:

Infographic showing various Project Manager Ivr Telephony job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 61% In-person, 8% Hybrid, and 31% Remote job distribution, with an average salary of $96,184 per year, or $46.2 per hour.

IVR Developer (Amazon Connect)- R01568696

Saint Louis, MO • On-site

Brillio
IT Services • 5 - 10K employees
Learn more about Brillioexternal

Contractor

Re-posted 25 days ago

Key responsibilities

  • Design, build, deploy, and maintain Amazon Connect contact flows and resources such as queues, routing profiles, and hours of operation.

  • Develop and support AWS Lambda functions and API endpoints to support IVR workflows, ensuring error handling and retry strategies.

  • Implement secure configuration and secrets management, and deploy application artifacts using standardized CI/CD pipelines.

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

IVR Developer (Amazon Connect)
Primary Skills
IVR, Amazon Connect
Specialization
AWS, Amazon Connect
Job requirements

  • Role: IVR Developer (Amazon Connect)

    Years of Experience: 8+ years

    Location: New York - Hybrid (3 days onsite)

    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

    Job Description:

    We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

    Key Responsibilities

    Amazon Connect & IVR Development

    Design, build, deploy, and version Amazon Connect Contact Flows.

    Configure and maintain Amazon Connect resources including:

    Queues

    Routing profiles

    Hours of operation

    Develop and integrate Lex bots where applicable.

    Validate IVR behavior during failure scenarios such as:

    API errors and downstream failures

    Timeouts and retries

    Partial dependency outages

    Implement safe fallback paths and customer-friendly error handling.

    AWS Serverless Application Development

    Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.

    Build and maintain API endpoints consumed by IVR flows.

    Implement robust:

    Error handling

    Retry strategies

    Structured logging for troubleshooting

    Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

    Secure, Configurable Development

    Build software that:

    Reads configuration externally (not hard-coded)

    Uses managed secrets (no embedded credentials)

    Supports release promotion without code changes

    Ensure no hard-coded:

    Endpoints

    Credentials

    Environment identifiers

    Deployment & Delivery Practices

    Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).

    Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.

    Participate in defect triage and resolution for issues introduced through delivered changes.

    Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

    Required Skills & Experience

    Core Technical Requirements

    Hands-on experience with Amazon Connect, including:

    Contact Flows

    Queues, routing profiles, hours of operation

    Strong AWS serverless development experience:

    AWS Lambda (Node.js or Python)

    API integration patterns supporting IVR flows

    DynamoDB

    Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.

    Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).

    Experience delivering via CI/CD pipelines using standardized deployment patterns.

    Why should you apply for this role?

    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

    Know more about

    PPE: https://www.brillio.com/platform-and-product-engineering/

    DAE: https://www.brillio.com/services-data-analytics/

    CES: https://www.brillio.com/services-customer-experience-services/

    DI: https://www.brillio.com/services-digital-infrastructure/

    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/

     

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    #LI-RJ1

$65 - $70 an hour
 
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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