Project Manager Ivr Telephony Jobs (NOW HIRING)

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MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21701
Duration: 6 months
skill id: 10744436
Role Descriptions: Telephony - Project ManagerThe Telephone (Telecom) Project Manager is responsible for planning| executing| and delivering telecommunications and voice infrastructure projects. This includes managing telephony systems| VoIP implementations| contact center solutions| and network-related communication services| ensuring projects are delivered on time| within scope| and within budget.Key ResponsibilitiesLead end-to-end project management for telephony and telecom initiatives (VoIP| PBX| SIP| call center platforms| etc.)Define project scope| goals| timelines| and deliverables in alignment with business objectivesCoordinate with cross-functional teams including IT| network engineering| vendors| and business stakeholdersManage implementation and migration of telephone systems (legacy to modern platforms such as cloudVoIP)Track project progress| risks| issues| and dependencies| and provide regular status updates to stakeholdersEnsure compliance with telecom standards| security policies| and organizational governanceOversee vendor management| including negotiations| deliverables| and performance trackingConduct testing| validation| and successful go-live of telecom solutionsDrive cost optimization and resource planning for telecom projectsDocument processes| configurations| and project artifactsRequired Skills QualificationsBachelors degree in IT| Telecommunications| or related field812 years of experience in ITTelecom project managementStrong knowledge of telecom technologies oVoIP (Cisco| Avaya| Teams Calling| etc.)oPBX systemsoSIP trunkingoUnified Communications (UCaaS)Proven experience managing telecom migration or transformation projectsStrong stakeholder management and communication skillsFamiliarity with network concepts (LAN| WAN| QoS| VPN| etc.)Experience with project management methodologies (Agile| Waterfall| Hybrid)PMP PRINCE2 certification preferredPreferred SkillsExperience with cloud telephony platforms (Microsoft Teams| Zoom Phone| Genesys| NICE| etc.)Knowledge of contact center technologies (IVR| ACD| call routing systems)Understanding of regulatory and compliance requirements in telecom environmentsKey CompetenciesLeadership and decision-makingProblem-solving and risk managementStrong communication and stakeholder engagementAbility to manage multiple projects simultaneouslyAttention to detail and quality assurance
Essential Skills: Telephony - Project ManagerThe Telephone (Telecom) Project Manager is responsible for planning| executing| and delivering telecommunications and voice infrastructure projects. This includes managing telephony systems| VoIP implementations| contact center solutions| and network-related communication services| ensuring projects are delivered on time| within scope| and within budget.Key ResponsibilitiesLead end-to-end project management for telephony and telecom initiatives (VoIP| PBX| SIP| call center platforms| etc.)Define project scope| goals| timelines| and deliverables in alignment with business objectivesCoordinate with cross-functional teams including IT| network engineering| vendors| and business stakeholdersManage implementation and migration of telephone systems (legacy to modern platforms such as cloudVoIP)Track project progress| risks| issues| and dependencies| and provide regular status updates to stakeholdersEnsure compliance with telecom standards| security policies| and organizational governanceOversee vendor management| including negotiations| deliverables| and performance trackingConduct testing| validation| and successful go-live of telecom solutionsDrive cost optimization and resource planning for telecom projectsDocument processes| configurations| and project artifactsRequired Skills QualificationsBachelors degree in IT| Telecommunications| or related field812 years of experience in ITTelecom project managementStrong knowledge of telecom technologies oVoIP (Cisco| Avaya| Teams Calling| etc.)oPBX systemsoSIP trunkingoUnified Communications (UCaaS)Prove
Role Overview
The Telephone (Telecom) Project Manager is responsible for planning, executing, and delivering telecommunications and voice infrastructure projects. This includes managing telephony systems, VoIP implementations, contact center solutions, and network-related communication services, ensuring projects are delivered on time, within scope, and within budget.
Key Responsibilities
• Lead end-to-end project management for telephony and telecom initiatives (VoIP, PBX, SIP, call center platforms, etc.)
• Define project scope, goals, timelines, and deliverables in alignment with business objectives
• Coordinate with cross-functional teams including IT, network engineering, vendors, and business stakeholders
• Manage implementation and migration of telephone systems (legacy to modern platforms such as cloud/VoIP)
• Track project progress, risks, issues, and dependencies, and provide regular status updates to stakeholders
• Ensure compliance with telecom standards, security policies, and organizational governance
• Oversee vendor management, including negotiations, deliverables, and performance tracking
• Conduct testing, validation, and successful go-live of telecom solutions
• Drive cost optimization and resource planning for telecom projects
• Document processes, configurations, and project artifacts
Required Skills & Qualifications
• Bachelor's degree in IT, Telecommunications, or related field
• 8-12+ years of experience in IT/Telecom project management
• Strong knowledge of telecom technologies:
o VoIP (Cisco, Avaya, Teams Calling, etc.)
o PBX systems
o SIP trunking
o Unified Communications (UCaaS)
• Proven experience managing telecom migration or transformation projects
• Strong stakeholder management and communication skills
• Familiarity with network concepts (LAN, WAN, QoS, VPN, etc.)
• Experience with project management methodologies (Agile, Waterfall, Hybrid)
• PMP / PRINCE2 certification preferred
Preferred Skills
• Experience with cloud telephony platforms (Microsoft Teams, Zoom Phone, Genesys, NICE, etc.)
• Knowledge of contact center technologies (IVR, ACD, call routing systems)
• Understanding of regulatory and compliance requirements in telecom environments
Key Competencies
• Leadership and decision-making
• Problem-solving and risk management
• Strong communication and stakeholder engagement
• Ability to manage multiple projects simultaneously
• Attention to detail and quality assurance, Project Code :