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Project Manager Change Management Jobs in Massachusetts

Chewy

Program Manager - Change Management

Boston, MA · On-site

... project management, change management, business transformation, operations, or a related discipline. * Demonstrated experience leading change or enablement workstreams across complex, cross ...

Chewy

Program Manager - Change Management

Boston, MA · Hybrid

... project management, change management, business transformation, operations, or a related discipline. * Demonstrated experience leading change or enablement workstreams across complex, cross ...

Socket.dev

Change Management Consultant

Boston, MA · On-site

$120 - $170/hr

Change Management Consultant - Boston, MA (Hybrid) Who are we? We are experts in business analysis ... We ensure the work we do is tailored to our clients, and when projects come to an end, our clients ...

Fresenius Medical Care

Change Management Lead

Waltham, MA · On-site

$109K - $183K/yr

The Change Management Lead owns the function's operating rhythm, enterprise-grade change strategy ... Strong project management and organizational skills with the ability to manage multiple priorities ...

Harvard University

Change Manager

Cambridge, MA · On-site +1

$58/hr

... project management skills. Learn more here: Harvard University Information Technology (HUIT) is a ... The Change Manager provides dedicated, end-to-end process ownership for Harvard University ...

Harvard University

Change Manager

Cambridge, MA

... project management skills. Learn more here: Harvard University Information Technology (HUIT) is a ... The Change Manager provides dedicated, end-to-end process ownership for Harvard University ...

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Project Manager Change Management information

What does a project manager in change management do?

A Project Manager specializing in Change Management is responsible for planning, implementing, and overseeing changes within an organization to ensure a smooth transition and minimal disruption. Their duties include developing change management strategies, communicating with stakeholders, identifying potential risks, and ensuring that employees are supported throughout the process. They work closely with leadership and various departments to align changes with business goals and help staff adapt to new processes or technologies. The goal is to maximize employee adoption and ensure successful project outcomes.

What are the key skills and qualifications needed to thrive as a project manager in change management?

To thrive as a Project Manager in Change Management, you need expertise in project planning, organizational change theory, and stakeholder engagement, typically backed by a relevant degree and certifications like PMP or Prosci. Familiarity with project management tools (such as MS Project or Jira), change management methodologies, and data analysis systems is often required. Strong leadership, communication, and problem-solving skills help drive adoption and navigate resistance within teams. These skills and qualities are essential for successfully guiding organizations through change initiatives and achieving desired outcomes.

How does a project manager in change management typically collaborate with stakeholders during a transformation initiative?

As a Project Manager specializing in Change Management, you will frequently engage with a diverse range of stakeholders, including executives, department leads, and front-line employees. Your role involves facilitating open communication, gathering feedback, and ensuring that all parties are informed about project progress and expected changes. You'll likely organize workshops, stakeholder meetings, and training sessions to drive engagement and smooth the adoption process. Building trust and maintaining transparency are crucial, as is adapting your approach to the unique culture and needs of each group involved.

What is the difference between Project Manager Change Management vs Business Analyst?

AspectProject Manager Change ManagementBusiness Analyst
Primary FocusManaging change initiatives and ensuring smooth transition during projectsAnalyzing business needs and defining solutions to improve processes
Required SkillsChange management, project coordination, communicationRequirements gathering, process analysis, stakeholder engagement
Work EnvironmentProject teams, organizational change initiatives, cross-departmentalBusiness units, IT teams, process improvement projects
CertificationsProsci, PMP, change management certificationsCBAP, PMI-PBA, business analysis certifications

While both roles involve working with organizational processes, Project Manager Change Management focuses on guiding change initiatives and managing transitions, whereas Business Analysts analyze business needs and develop solutions. They often collaborate but serve different core functions within projects.

What jobs can a project manager change management transition to?

A project manager specializing in change management can transition to roles such as change management consultant, organizational development manager, business analyst, or program manager. These roles leverage skills in stakeholder communication, process improvement, and strategic planning, often requiring familiarity with project management tools and certifications like PMP or Prosci. Transitioning may also involve gaining expertise in specific industries or methodologies relevant to the new role.

What are popular job titles related to Project Manager Change Management jobs in Massachusetts?

For Project Manager Change Management jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Project Manager Change Management jobs in Massachusetts look for?

The top searched job categories for Project Manager Change Management jobs in Massachusetts are:

Project Manager Change Management jobs near you
Infographic showing various Project Manager Change Management job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Program Manager - Change Management

Chewy

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Location: Boston, MA or Bellevue, WA
Hybrid: 3 days per week in office
Our Opportunity:
Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on redefining how veterinarians and pet parents care for their pets and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes leading healthy, happy lives.
As part of this mission, Chewy Health is currently seeking an experienced individual to fill our Program Manager, Change Management position, joining our PracticeHub team based in Bellevue, WA, or Boston, MA. The candidate we are looking for will lead the people, process, and adoption strategies required to successfully implement cross-functional business, product, and operational changes. This role will own change-management workstreams from initial assessment through launch and stabilization. The Program Manager will partner across Program, Product, Pharmacy Operations, Engineering, Legal, Analytics, and other functional teams to ensure affected stakeholders understand upcoming changes, are prepared to operate differently, and successfully adopt new capabilities.
The ideal candidate combines disciplined program management with a strong understanding of organizational change. They can independently manage complex work, build trusted stakeholder relationships, translate business objectives into actionable change strategies, and use data and feedback to improve adoption.
What You'll Do:
Change Strategy and Planning
  • Develop and execute change-management strategies for product launches, process improvements, business transformations, and other cross-functional initiatives.
  • Conduct change-impact and readiness assessments to identify affected audiences, operational impacts, risks, capability gaps, and adoption needs.
  • Create integrated change plans covering stakeholder engagement, communications, training, operational readiness, launch support, and reinforcement.
  • Define the scope, milestones, deliverables, dependencies, owners, and success measures for each change-management workstream.
  • Manage a roadmap of change initiatives within the broader Program Management portfolio, balancing competing priorities and stakeholder needs.

Stakeholder Engagement and Communications
  • Own relationships with business leaders, frontline teams, Product, Operations, Training, Communications, and other change partners.
  • Translate business objectives and stakeholder feedback into clear change-management decisions and actions.
  • Develop stakeholder maps, engagement strategies, leadership talking points, FAQs, launch communications, and manager toolkits.
  • Tailor messaging to different audiences, ensuring stakeholders understand what is changing, why it matters, when it will occur, and what actions they need to take.
  • Facilitate alignment sessions, readiness reviews, feedback forums, and other change-related working sessions.
  • Proactively identify resistance, confusion, or misalignment and develop targeted interventions.

Program Delivery and Governance
  • Lead change workstreams from intake and planning through implementation, stabilization, and closure.
  • Maintain integrated plans, decision logs, risk and issue registers, status reporting, and executive-level updates.
  • Coordinate dependencies across multiple functions and ensure change activities are incorporated into the broader program plan.
  • Establish clear roles, decision rights, escalation paths, and readiness criteria.
  • Surface risks early, develop mitigation strategies, and drive cross-functional resolution of issues that could affect readiness or adoption.
  • Partner with program and operational leaders to establish launch gates and operational acceptance criteria.

Training, Readiness, and Adoption
  • Partner with subject-matter experts and training teams to identify capability needs and develop appropriate learning and enablement solutions.
  • Ensure SOPs, job aids, training materials, support resources, and escalation paths are complete before launch.
  • Coordinate operational-readiness assessments and recommend whether teams are prepared to adopt and sustain a change.
  • Develop reinforcement strategies that extend beyond initial launch communications and training.
  • Support launch and stabilization activities, including issue monitoring, feedback collection, and adoption interventions.

Measurement and Continuous Improvement
  • Define change and adoption measures in partnership with Analytics, Operations, Product, and program owners.
  • Monitor indicators such as awareness, readiness, training completion, utilization, behavior change, stakeholder sentiment, issue volume, and operational performance.
  • Translate adoption data and stakeholder feedback into actionable recommendations.
  • Lead post-launch retrospectives and ensure lessons learned inform future initiatives.
  • Identify recurring change challenges and develop scalable solutions, templates, playbooks, and operating standards.
  • Improve the organization's overall change-management capability through reusable tools and consistent practices.

What You'll Need:
  • Bachelor's degree in business, organizational development, communications, program management, or a related field or equivalent professional experience.
  • +4 years of experience in program management, project management, change management, business transformation, operations, or a related discipline.
  • Demonstrated experience leading change or enablement workstreams across complex, cross-functional initiatives.
  • Experience developing change strategies, impact assessments, stakeholder plans, communications, training approaches, or readiness plans.
  • Experience developing reusable change-management playbooks, templates, governance mechanisms, or measurement frameworks.
  • Strong program-management skills, including planning, dependency management, risk mitigation, status reporting, and stakeholder alignment.
  • Ability to independently manage a complex workload while seeking guidance for decisions with broader organizational impact.
  • Strong written, verbal, facilitation, and executive-communication skills.
  • Ability to influence stakeholders without direct authority and build trusted relationships across organizational levels.
  • Analytical mindset with experience using data and qualitative feedback to evaluate adoption and improve outcomes.
  • Strong judgment, attention to detail, and ability to operate effectively in a changing environment.
  • Familiarity with Jira, Confluence, Microsoft 365, reporting tools, and other program-management platforms.
  • Position may require travel

Bonus:
  • MBA or Masters
  • Proficiency with SQL, Lucidchart, or TeamGantt
  • Change-management certification or demonstrated experience applying a structured methodology such as Prosci ADKAR, Kotter, or an equivalent framework.
  • Experience in healthcare, veterinary services, e-commerce, pharmacy, or another regulated and operationally complex environment.

The base salary range for this role is $95,500 - $152,500.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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