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Progressive Insurance Customer Service Jobs in Decatur, GA

Sonsoftinc

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

... insurance. Customer Service Representatives also enjoy a defined career path with promotional ... opportunities; a casual work environment; paid company holidays; 24 hours paid sick time; and 14 ...

Sonsoftinc

Customer Service Representative

Alpharetta, GA

$15.50 - $21.25/hr

... insurance. Customer Service Representatives also enjoy a defined career path with promotional ... opportunities; a casual work environment; paid company holidays; 24 hours paid sick time; and 14 ...

Calidad Insurance

Bilingual Insurance Agent/CSR*

Atlanta, GA · On-site

$15.50 - $19.25/hr

Join Calidad Insurance! at their Atlanta Locations! Why You'll Love Working With Us: * Make a ... What You Bring: * Experience: in customer service or sales. * Skills: Outstanding verbal ...

Calidad Insurance

Bilingual Insurance Agent/CSR*

Atlanta, GA · On-site

$15.50 - $19.25/hr

Join Calidad Insurance! at their Atlanta Locations! Why You'll Love Working With Us: * Make a ... What You Bring: * Experience: in customer service or sales. * Skills: Outstanding verbal ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Decatur, GA

Progressive Insurance Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for progressive insurance customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.
What job categories do people searching Progressive Insurance Customer Service jobs in Decatur, GA look for? The top searched job categories for Progressive Insurance Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Progressive Insurance Customer Service jobs? Cities near Decatur, GA with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Bilingual Customer Service - Vietnamese

Mark Bartley - State Farm Agency

Jonesboro, GA • On-site

$45K - $65K/yr

Other

PTO

Re-posted 9 days ago

Job description

Bilingual Customer Service - Vietnamese

Location: JONESBORO, GA, 30236

Salary: $45000.0 - $65000.0/year

Experience: 1 Year(s)

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual Insurance Customer Service Representative (Vietnamese/English). Active Property and Casualty license is required or must be able to obtain. Must be able to make the commute to our agency location in Jonesboro, GA. This is an in-office position.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

  • Salary plus Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements

  • Property & Casualty license (required or must be able to obtain)
  • Life and Health license (required or must be able to obtain)
  • Bilingual; fluent in Vietnamese and English
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

    • If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

    This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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