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Progressive Insurance Customer Service Jobs in Alabama

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... weekly progress reports and maintaining daily and weekly standards • Assisting in meeting ... The qualified Customer Service Representative is required to be present and prompt on all scheduled ...

Mazzella

Customer Service Representative

Dolomite, AL · On-site

$14.50 - $19.75/hr

... the progress 13. Other duties as assigned Education: A high school diploma or GED preferred ... experience in customer service or related customer facing position strongly preferred • ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... progress reports and maintaining daily and weekly standards Assisting in meeting standards in ... The qualified Customer Service Representative is required to be present and prompt on all scheduled ...

Harris

$17/hr

eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service ... Document (written/on-line) all calls while in progress. * Transfer calls to employees in other ...

Bryant Bank

Customer Service Representative

Tuscaloosa, AL · On-site

$13.25 - $18/hr

Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions. * Customer Service: Exchanges ...

TEKsystems

Customer Service Representative

Birmingham, AL · On-site

$21 - $23/hr

Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Customer Service Representative

Birmingham, AL · On-site

$21 - $23/hr

... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for progressive insurance customer service in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Alabama?

For Progressive Insurance Customer Service jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Alabama look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Alabama are:

What cities in Alabama are hiring for Progressive Insurance Customer Service jobs?

Cities in Alabama with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Customer Service Representative

Ashford, AL • On-site

Salter Insurance Agency, LLC
Insurance Services • 11 - 50 employees
Learn more about Salter Insurance Agency, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Deal with the customers via emails, over the phone, or face to face Listen to the customer needs patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors. Respond to the problems of the customer promptly Look after the customer accounts and update their transaction status Draft the necessary documents, letter or statements, as required by the customer Maintain records of interactions with the customers in an orderly manner Coordinate with the internal department to find solutions and resolve matters Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.