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Progressive Insurance Customer Service Jobs in Alabama

bingoo

insurance csr

Montgomery, AL · On-site

$39K - $54K/yr

Seeking an experienced Contract Administrator with a strong background managing sales contracts and agreements.Full responsibility for drafting and administration of sales contracts and agreements ...

Jason Young

Customer Service

Bay Minette, AL · On-site

$16 - $21.75/hr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

StaffMyAgency LLC

Customer Service

Bay Minette, AL · On-site

$33K - $65K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

TalentBridge

Customer Service Representative

Bessemer, AL · On-site

$18.75/hr

Customer Service Representative Location: Bessemer, AL Job Type: Contract Pay Rate: $18.75/hr ... Monitor delivery route progress and communicate updates as needed. * Scan haul-away pods and verify ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for progressive insurance customer service in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Alabama?

For Progressive Insurance Customer Service jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Alabama look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Alabama are:

What cities in Alabama are hiring for Progressive Insurance Customer Service jobs?

Cities in Alabama with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Licensed Insurance Customer Service Representative

Huntsville, AL • On-site

Jessica Lyng Allstate Agency
See more jobs at Jessica Lyng Allstate Agencyexternal

$45K - $60K/yr

Full-time

Retirement, PTO

Posted 22 days ago

Job description

Are you someone who genuinely enjoys helping others and is looking for a fulfilling career? Jessica Lyng Allstate Agency in Decatur, Alabama, is looking for a bright and empathetic Licensed Insurance Customer Service Representative to join our close-knit team. We believe in creating a warm and supportive environment where our clients feel valued and understood. As a vital part of our agency, you’ll be the friendly voice and helpful hand for our policyholders, guiding them through their insurance needs with care and expertise. This isn't just about answering questions; it's about building lasting relationships and providing peace of mind. If you have a passion for service and want to be part of an agency that truly cares about its community and its team, we invite you to explore this opportunity. Come grow with us and make a real difference in people's lives right here in Decatur!

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and in person.
  • Assist policyholders with policy changes, claims processing, and billing questions.
  • Provide accurate information about insurance products and services.
  • Build and maintain strong relationships with clients, ensuring their satisfaction.
  • Identify opportunities to cross-sell or up-sell additional insurance products where appropriate.
  • Keep client records up-to-date and ensure all documentation is accurate.
Requirements
  • Valid Alabama Property and Casualty Insurance License.
  • Previous experience in customer service, ideally within the insurance industry.
  • Excellent communication skills, both written and verbal.
  • A genuine desire to help people and solve problems.
  • Familiarity with insurance policies and terminology.
  • Proficiency in using customer relationship management (CRM) software.
Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Flexible Schedule###Retirement Plan###Career Growth Opportunities###Evenings Off###Weekends Off###Hands on Training###