$100K - $110K/yr
Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred). * 7+ years of progressive customer service experience. * At least 3 years of leadership or ...
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$100K - $110K/yr
Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred). * 7+ years of progressive customer service experience. * At least 3 years of leadership or ...
Los Angeles, CA · On-site
Qualifications & Requirements ● Experience: 3-5 years of progressive customer service experience, with at least 2 years in a supervisory role. Background in manufacturing, supply chain, or ...
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Los Angeles, CA · On-site
Qualifications & Requirements ● Experience: 3-5 years of progressive customer service experience, with at least 2 years in a supervisory role. Background in manufacturing, supply chain, or ...
Los Angeles, CA · On-site
$70K - $80K/yr
Qualifications & Requirements • Experience: 3-5 years of progressive customer service experience, with at least 2 years in a supervisory role. Background in manufacturing, supply chain, or ...
Los Angeles, CA · On-site
$70K - $80K/yr
Qualifications & Requirements • Experience: 3-5 years of progressive customer service experience, with at least 2 years in a supervisory role. Background in manufacturing, supply chain, or ...
Helendale, CA · On-site
$90K - $105K/yr
Minimum of 5+ years of progressive customer service experience in a manufacturing environment required, including supervisory or leadership responsibilities * Knowledge of tape wound cores is ...
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Helendale, CA · On-site
$90K - $105K/yr
Minimum of 5+ years of progressive customer service experience in a manufacturing environment required, including supervisory or leadership responsibilities * Knowledge of tape wound cores is ...
Master s degree preferred. * 7+ years of progressive customer service experience, including at least 3 years in a management or leadership role within the CPG industry. * Proven track record of ...
Master s degree preferred. * 7+ years of progressive customer service experience, including at least 3 years in a management or leadership role within the CPG industry. * Proven track record of ...
Master s degree preferred. 7 years of progressive customer service experience, including at least 3 years in a management or leadership role within the CPG industry. Proven track record of driving ...
Master s degree preferred. 7 years of progressive customer service experience, including at least 3 years in a management or leadership role within the CPG industry. Proven track record of driving ...
Brea, CA · On-site
Master's degree preferred. * 7+ years of progressive customer service experience, with at least 3 years in a management or leadership role within the CPG sector. * Proven track record of driving ...
Brea, CA · On-site
Master's degree preferred. * 7+ years of progressive customer service experience, with at least 3 years in a management or leadership role within the CPG sector. * Proven track record of driving ...
Palo Alto, CA · On-site
Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Respond to customer inquiries regarding order progress, pricing, or technical documentation.
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Palo Alto, CA · On-site
Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Respond to customer inquiries regarding order progress, pricing, or technical documentation.
Palo Alto, CA · On-site
$26 - $30/hr
Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Respond to customer inquiries regarding order progress, pricing, or technical documentation.
Palo Alto, CA · On-site
$26 - $30/hr
Customer Service Representative Family owned Hammon Plating has been in business since 1969. As a ... Respond to customer inquiries regarding order progress, pricing, or technical documentation.
$17 - $22/hr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
$17 - $22/hr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
Imperial, CA · On-site
$17 - $22/hr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
Imperial, CA · On-site
$17 - $22/hr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
Imperial, CA · On-site
$32K - $40K/yr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
Imperial, CA · On-site
$32K - $40K/yr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
Imperial, CA · On-site
$32K - $40K/yr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
Imperial, CA · On-site
$32K - $40K/yr
... customer's progress within the car buying cycle, and schedule future customer contact for every ... Ability to always maintain and provide excellent customer service * Self-motivated, positive ...
Sacramento, CA · On-site
$28 - $31/hr
... progress. • Maintain organized records of customer interactions, order details, account ... service concerns, order discrepancies, and customer complaints, then work toward prompt and ...
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Sacramento, CA · On-site
$28 - $31/hr
... progress. • Maintain organized records of customer interactions, order details, account ... service concerns, order discrepancies, and customer complaints, then work toward prompt and ...
Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...
Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...
Lancaster, CA · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...
Lancaster, CA · On-site
$30.50/hr
Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...
$16.75 - $22.75/hr
Monitor technician progress throughout the day and adjust schedules accordingly. * Support office operations and administrative tasks when necessary. * Deliver exceptional customer service and ...
$16.75 - $22.75/hr
Monitor technician progress throughout the day and adjust schedules accordingly. * Support office operations and administrative tasks when necessary. * Deliver exceptional customer service and ...
North Hollywood, CA · On-site
$18.50 - $20/hr
Contacting customers to give them accurate feedback on the progress of their inquiries. * Providing outstanding customer service . * Updating customer information as required. * Maintaining ...
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North Hollywood, CA · On-site
$18.50 - $20/hr
Contacting customers to give them accurate feedback on the progress of their inquiries. * Providing outstanding customer service . * Updating customer information as required. * Maintaining ...
Anaheim, CA · On-site
$16.75 - $22.75/hr
Monitor technician progress throughout the day and adjust schedules accordingly. * Support office operations and administrative tasks when necessary. * Deliver exceptional customer service and ...
Anaheim, CA · On-site
$16.75 - $22.75/hr
Monitor technician progress throughout the day and adjust schedules accordingly. * Support office operations and administrative tasks when necessary. * Deliver exceptional customer service and ...
Ontario, CA · On-site
$16/hr
Customer Service Representative Spiral Group is an automotive parts importer established for over ... Bachelors degree or bachelors degree in progress All applicants must provide documentation proving ...
Ontario, CA · On-site
$16/hr
Customer Service Representative Spiral Group is an automotive parts importer established for over ... Bachelors degree or bachelors degree in progress All applicants must provide documentation proving ...
$9.73 - $11.26
2% of jobs
$11.26 - $12.79
4% of jobs
$12.79 - $14.32
11% of jobs
$15.17 is the 25th percentile. Wages below this are outliers.
$14.32 - $15.85
15% of jobs
The median wage is $17.26 / hr.
$15.85 - $17.38
20% of jobs
$17.38 - $18.91
15% of jobs
$19.97 is the 75th percentile. Wages above this are outliers.
$18.91 - $20.45
13% of jobs
$20.45 - $21.98
7% of jobs
$21.98 - $23.51
6% of jobs
$23.51 - $25.04
4% of jobs
$25.04 - $26.57
3% of jobs
$9
$18
$26
Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.
A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.
To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.
The Senior Customer Service Manager is a strategic leadership role responsible for overseeing customer service operations within a fast-paced Consumer Packaged Goods (CPG) environment. This position leads daily operations, ensures service excellence, drives process improvements, and fosters strong relationships with customers, third-party logistics providers (3PLs), and internal teams. The role provides strategic leadership, strengthens cross-functional collaboration, and ensures the delivery of exceptional customer experiences while supporting scalable business growth.
Key ResponsibilitiesPartner with the sales team to manage relationships with key retail customers, addressing service needs and supporting business growth.
Lead, mentor, and develop a high-performing customer service team across multiple regions to achieve and exceed performance targets, including On Time In Full (OTIF) metrics.
Collaborate with Sales, Supply Chain, and Finance to optimize cross-functional processes, resolve complex issues, support month-end reporting, and investigate customer deductions.
Implement process improvements to minimize compliance-related charges and improve operational efficiency.
Own the end-to-end customer service workflow, including order management, issue resolution, escalations, and customer communications.
Serve as the primary escalation point for complex customer issues, ensuring timely resolution and conducting root-cause analysis to prevent recurring problems.
Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance.
Create and maintain performance dashboards and reporting tools to monitor service levels and present results to senior leadership.
Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
7+ years of progressive customer service experience.
At least 3 years of leadership or management experience within a Consumer Packaged Goods (CPG) environment.
Demonstrated success leading customer service teams in a high-volume, fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills.
Experience with customer service software and ERP systems; NetSuite experience is preferred.
Ability to collaborate effectively across departments and manage multiple priorities.
Experience leading change management initiatives and implementing new technologies.
Customer-focused mindset
Strategic leadership
Process improvement
Cross-functional collaboration
Organizational and time management skills
Adaptability in a fast-paced environment
Team leadership and coaching
Operational excellence
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W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
