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Manager Spotify Customer Service Jobs in California

pregis

Customer Service Manager

Visalia, CA

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

MITER Brands

Manager, Customer Service

Temecula, CA · On-site

$95K - $119K/yr

Manager, Customer Service Location: Temecula, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM | 100% Onsite Travel: Up to 15% throughout the Southern California and Desert Mountain regions ...

Pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

MITER Brands

Manager, Customer Service

Temecula, CA · On-site

$95K - $119K/yr

Manager, Customer Service Location: Temecula, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM | 100% Onsite Travel: Up to 15% throughout the Southern California and Desert Mountain regions ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Hobby Lobby

Customer Service Manager

Sacramento, CA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

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All JobsSpotify Customer Service JobsManager Spotify Customer Service JobsManager Spotify Customer Service Jobs in California

Manager Spotify Customer Service information

What is the difference between Manager Spotify Customer Service vs Customer Support Supervisor?

AspectManager Spotify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages escalationsSupervises daily support operations, trains staff, ensures quality service
Required CredentialsExperience in customer service management, leadership skillsCustomer support experience, team management skills
Work EnvironmentCorporate office or remote, collaborative teamsCall centers or support centers, team-focused environment
Industry UsageCommon in tech and entertainment sectors like SpotifyWidely used across various customer service industries

The main difference is that a Manager Spotify Customer Service focuses on strategic leadership and team management at a higher level, while a Customer Support Supervisor handles daily operations and direct team supervision. Both roles require customer service experience, but the manager position emphasizes strategic planning and escalation management.

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The most popular types of Spotify Customer Service jobs in California are:

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Manager Spotify Customer Service jobs near you

Social Strategy Manager, Brand Social

Spotify

Los Angeles, CA • On-site

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Spotify's Global Organic Social team is responsible for how Spotify shows up across its owned social channels, connecting fans to the music, podcasts, audiobooks, and features they love.

We're looking for a Social Strategy Manager, Brand Social to work across some of Spotify's highest-impact global marketing initiatives including beloved campaigns like Wrapped and Fan Life, trending cultural moments like award shows and sports events, and integrated partnerships with other global media brands. 

You'll drive social strategy for multiple cross-functional campaigns, working closely within a large, multidisciplinary team including Creative, Comms, Entertainment Partnerships, Paid Media, and more. You'll help shape integrated campaigns from the outset, translating marketing priorities into channel-native social strategies and making the strategic decisions that determine how ideas come to life across social.

This role requires equal parts strategic thinking, online understanding, creative instinct, relationship building, and operational excellence. You must love balancing long-term planning with the agility required to jump on real-time opportunities.

What You'll Do
  • Own end-to-end social strategy across high-impact global brand campaigns, strategic partnerships, flagship programs, and cultural moments, from development and launch through post-campaign learning.
  • Translate integrated marketing strategies into social-first approaches that feel native to each platform while supporting broader marketing and business objectives.
  • Lead multiple complex social workstreams from brief through execution, creating clarity around timelines, deliverables, approvals, dependencies, and decisions across internal teams and agency partners.
  • Shape social briefs and collaborate with internal creative teams and external agencies throughout creative development, providing actionable feedback and ensuring final work is strategically sound, social-first, and meets Spotify's quality bar.
  • Partner across Brand, Creative, Comms, Marketing, Partner Marketing, Paid Media, and external agencies to develop integrated campaigns, co-marketing activations, and cultural partnerships.
  • Identify opportunities for Spotify to authentically participate in culture and develop proactive editorial programming that keeps Spotify relevant between major marketing moments.
  • Lead social content-capture strategy for live events and experiential activations, identifying real-time storytelling opportunities and partnering with creators, talent, and production teams on social-first content.
  • Partner with Legal and Communications to navigate approvals and sensitive issues so brand storytelling can be both timely and responsible.
  • Stay close to platform evolution, creator trends, internet culture, and emerging audience behaviors, identifying opportunities for Spotify to innovate.
  • Develop frameworks, playbooks, and best practices that strengthen the quality and consistency of social strategy across Brand Social.
  • Define success metrics with analytics partners, evaluate campaign and always-on performance, and turn learnings into stronger future strategies.
  • Champion social internally, helping partners understand platform behavior, audience expectations, social best practices, and the role social plays throughout an integrated marketing campaign.
  • Present strategic concepts, go-to-market plans, recommendations, and campaign results to stakeholders, including senior leaders and external partners.
Who You Are
  • You have 7+ years of experience in owned and earned social media strategy, social marketing, or a related strategic role for global consumer, entertainment, technology, or media brands.
  • You have led social strategy for integrated marketing campaigns with multiple internal and external stakeholders, balancing business objectives with platform-native creativity.
  • You can turn strategy into an executable plan and drive complex, cross-functional work from ambiguity through delivery.
  • You understand how social contributes throughout the marketing funnel and how campaigns can evolve beyond launch into ongoing audience participation.
  • You have strong editorial instincts and can balance long-term strategic planning with thoughtful real-time decision-making.
  • You understand internet culture and can distinguish between fleeting trends and meaningful cultural opportunities that make sense for a brand.
  • You understand the audiences, formats, and behaviors across platforms including Instagram, TikTok, X, Reddit, Threads, YouTube, WhatsApp, and emerging social channels.
  • You build effective relationships and can influence partners across marketing, creative, legal, communications, agencies, and senior leadership.
  • You have experience guiding agency partners through briefing, creative development, production, and execution while maintaining a high creative bar.
  • You are comfortable using social analytics to establish KPIs, interpret performance, and inform strategic decisions.
  • You can communicate strategic recommendations clearly to senior stakeholders and help large, cross-functional groups move toward shared goals.
  • You can move between long-term planning and same-day opportunities while maintaining sound judgment and quality.
  • You care about creating brand social that contributes meaningfully to culture rather than simply interrupting it.
Where You'll Be

  • This role can be based in Los Angeles, CA or New York, NY

  • We offer you the flexibility to work where you work best! There will be some in-person meetings, but still allows for flexibility to work from home. We ask that you come in 2-3 times per week.

The United States base range for this position is $113,311 - $161,873 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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