Programs Manager Jobs in Franklin, NC (NOW HIRING)

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The Events Manager is responsible for ensuring all internal events and group functions, such as concerts, Wellness events, Food and Wine events, holidays, weddings, and corporate retreats, are executed flawlessly while always keeping the guests as the number one priority. The ideal candidate is highly organized, with a hospitality mind-set and possesses the skills to perform the essential job responsibilities below. This position does not have any supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties will be assigned.
Event manager is responsible for managing both groups (primary) and internal events (secondary)
Works weekends, holidays and nights throughout the year as necessary to assist with onsite programs
Manages all program logistics through planning, execution, and post-event wrap-up. This includes formalizing event agendas, pre-arrival processes, Opera maintenance, booking activities and meals, attending to special needs from event/group guests, event tracking, billing and other post-event reporting
Acts as a primary contact for guest personalities, group planners and internal department heads, both in planning and on-site
Arranges travel, logistics and any other necessary details for internal event personalities
Creates resumes, rooming lists, transportation manifests and activity lists
Communicates program requirements and logistics to all operational staff
Works directly with the Concierge/Sales teams during the pre-arrival process and throughout the booking period
Creates and sends final invoices for group billing, and provides backups for disputed items
Reviews all company yield reports
Responsible for execution of internal events within guidelines of budget
Works with Marketing and Reservations teams to drive bookings for internal events
Crafts experiences for groups that will create a memorable program and works towards revenue goals
Creates and maintains various reports for groups and internal events to track profitability, expenses and revenue
Opportunities to assist with planning the year schedule
Must comply with all company policies and procedures
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members, Managers and interact with our guests.
SUPERVISORY RESPONSIBILITIES
None
EDUCATION and/or EXPERIENCE
College degree or equivalent experience in group sales, event coordination or F&B service preferred
2-3 years in a management position
Hospitality industry experience required
COMPUTER SKILLS
Must be proficient in Microsoft Windows, Word, Excel, PowerPoint, Outlook
Experience with Opera, Resort Suite and ResDiary preferred
LANGUAGE SKILLS
Must have excellent verbal & written communication skills
Ability to positively and enthusiastically present and "sell" High Hampton to group clients and guest personalities
Must be able to confidently interact with guest personalities and event guests
MATHEMATICAL SKILLS
Knowledge of basic accounting principles required for reporting, statistics and budgets
REASONING ABILITY
Must be able to make sound business decisions in regards to sales and customer requests
Must be able to accomplish tasks in a timely manner and manage multiple projects at time
Must be a critical thinker and able to make quick and practical decisions in the moment
Must be a self-starter
PHYSICAL DEMANDS
80% computer and phone work at desk
20% on-property management including some physical demands with movement of event decor, furniture, etc.
Must be able to sit for long periods of time, work extensively on the computer and phone while multi-tasking to complete daily responsibilities
Must be able to safely operate a company vehicle or golf cart
WORK ENVIRONMENT
General office
May be asked to work outside in all weather conditions
Nights and Weekends required as necessary