Programs Assistant Jobs in Burnaby, BC (NOW HIRING)

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Special Risk Insurance Managers Ltd. is an industry leading Managing General Agent established over 20 years ago. Our roots derive from a long serving sports, entertainment and lifestyle insurance provider and we have grown to encompass a wide range of niche and specialty products including inland marine, aviation, marine, specialty casualty, accident, and hard-to-place property.

We are looking to add to our growing team with a full-time permanent processor. This position is suitable for those without industry knowledge, but who hold experience in a similar position such as an office assistant or billing clerk.

You must have the ability to work from home, with the ability to work in a hybrid home-office model via desk booking system.

Please keep in mind, this is a production-based role where the main KPIs are output volume, output consistency, and accuracy of documents issued.

Duties:

• Process/typing a variety of insurance policies & related documents
• Process policy changes, certificates & endorsements as required
• Assist underwriting staff with servicing files & attaching pertinent information to files
• Communicate with brokers via e-mail & telephone
• Clerical duties, such as electronic filing as required
• Relief reception as required on occasion

Minimum Job Qualifications & Key Personal Attributes:

• Strong organizational & time management skills to complete assignments effectively and within structured timelines
• Strong writing/language & communication skills
• Keen eye for detail
• Interest in being involved with community outreach and company culture
• Understanding of Microsoft Office Suite, Microsoft Office 365 & Google Drive
• High school diploma
• Proven experience in a similar position
• Customer service experience
• Minimum tech requirements to work from home:

What SRIM has to offer:

• A fulfilling company culture that provides personal support & mentorship, professional growth & career advancement opportunities
• A positive & collaborative environment where an entrepreneurial mindset thrives
• Teammates are rewarded on performance & achievement of goals
• Opportunities to support & volunteer in our communities
• We encourage and subsidize continuing education & professional designations
• Employee Assistance Program available from Day 1 facilitated through LifeWorks
• Extended medical, dental & vision benefits through Canada Life
• Employee Stock Purchase Plan through our parent company Brown & Brown, Inc. (BRO)
• RRSP Matching Program facilitated through Canada Life
• All required equipment is provided

Job Type: Full-time Permanent (37.5 hrs/week Monday-Friday)

Location: British Columbia- Hybrid/Remote

Pay Range

Actual salary will be determined based on qualifications, experience, and work location. Package may include base pay, commissions, and/or bonuses.

Teammate Benefits & Total WellBeing

At Brown & Brown Canada, we go beyond traditional benefits by supporting the total wellbeing of our teammates-physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada. was recognized as one of the Best Workplaces in Canada and a Best Workplace with Most Trusted Executive Teams by Great Place to Work, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified organizations in Canada.

Our programs are designed to help you thrive at work and in life.

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

• Financial Benefits: ESPP; Retirement and savings programs, including RRSP with company match, TFSA options

• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services

• Beyond Benefits: Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.