Programs Assistant Jobs in Burnaby, BC (NOW HIRING)

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM! 

We are looking for a motivated Manager to lead our Migrant Workers Program! This position will be based at one of our Vancouver locations. Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply. 

POSITION FUNCTION:

The Manager, Migrant Workers Program manages their respective program; supervises staff; works collaboratively with MOSAIC Settlement, Language, Employment, Specialized Child and Family Programs’ staff, co‐location agencies, community organizations and stakeholders to develop, implement, and evaluate service delivery to migrant workers. 

DUTIES AND RESPONSIBILITIES: 

• Be familiar with funder contract agreements and funding expectations, cross regional services, co‐location programs and operations.
• Ensure program/service related policies, procedures, and service standards are appropriate and meet CARF standards
• Supervise and support the work of settlement workers, program assistants, and
  volunteers
• Facilitate curriculum and resource development for staff
• Ensure delivery of the Program is consistent and professional
  
• Provide direct settlement information and support to newcomer clients as needed
• Respond to enquiries and provide presentations to target communities and/or
  stakeholders
• Supervise the promotion and marketing of related activities
• Work closely with the managers of other Settlement programs
• Participate/lead/facilitate team, partnership, departmental, Settlement cluster, all staff, and relevant community meetings, in‐service training, and other training as assigned
• Maintain working knowledge of emergent issues in situations involving settlement of newcomers and community capacity building
• Coordinate the development of innovative services and resource materials that support settlement and capacity building for newcomers
• Assist senior manager in identifying emerging newcomer needs
• Assist the senior manager in identifying funding sources
• Participate in ensuring development and submission of proposals and budgets for new and existing programs in a timely fashion
  
• Assist the senior manager and Finance Department to prepare contract budgets
• Monitor contract budgets, cash flows, variances, financial statements, reports, and expense records
  
• Hire/retain, train, supervise, and evaluate program staff; ensure completion of proper documentation
• Develop and support staff to reach their potential
  
• Direct program assistant to ensure volunteers receive orientation, proper placement, and adhere to MOSAIC Volunteer Resources policies and procedures
• Ensure implementation of MOSAIC’s policies and procedures
• Engage in public relations work with community partners
• Act as a resource for community organizations, stakeholders, and partners to collaborate with MOSAIC to build capacity for immigrant and refugee communities
• Work in partnership with community organizations and stakeholders to organize and coordinate public education/information/resource events
• Attend consultations, meetings, and conferences on issues relating to settlement, newcomer labour market integration, community development and connections, and policy dialogue
• Promote MOSAIC as a cross‐region stakeholder and service provider for immigrants and refugees through participation in community committees, task forces, and governmental and inter‐agency networks
• Ensure timely, accurate completion of narrative and data reports
• Regularly inform the senior manager on the progress of contractual outputs and outcomes
• Compile reports and service statistics for the senior manager on emerging issues and
  community trends, developments settlement services, and funder‐related feedback
  

QUALIFICATIONS:

• Undergraduate degree in a related discipline (refugee and/or forced migration studies, intercultural studies, social studies, social work, business administration, area studies) or a combination of education, training and/or experience may be considered
  
• At least 2 years of experience at Migrant workers space and settlement services
• Supervisory and leadership skills
• Financial management
• Excellent knowledge of settlement procedure and organization in BC

• Able to work independently and lead a team
• Cultural Awareness
• Ability to communicate in English; a second language will be considered an asset
• Interpersonal skills
• Community Development skills
• Ability to take initiative
• Clear understanding of confidentiality and privacy of client information
• Ability to set clear yet friendly professional boundaries
• Empathetic, respectful and discrete; remains tactful and patient during stressful situations
• Highly organized and strong attention to detail
• Strong time-management, multi-tasking, and problem-solving abilities
• Excellent business judgment, analytical, and decision-making skills.
• Work independently with limited direct supervision.
  
• Keen understanding of diversity issues, experience working in multicultural settings
  
• Current and satisfactory Criminal Record Check required
  

COMPENSATION: $69,360 -  $78,605 annual salary

HOURS:

35 hours per week. This position is fixed term until March 31, 2027. This position may be permitted to work a hybrid schedule. For in-office days, the successful candidate must be able to commute to our office 201-2730 Commercial Drive, Vancouver, British Columbia, V5N 5P4.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: August 13, 2026, by 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply. 
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.